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Support Manager Jobs in Troy, MI (NOW HIRING)

Xylem

Supervisor, Operations Support

Troy, MI · On-site

Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement ... Operational support management; autonomy to make decisions that impact divisional/department span ...

Xylem

Supervisor, Operations Support

Troy, MI · On-site

Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement ... Operational support management; autonomy to make decisions that impact divisional/department span ...

HarmonyCares

Technical Support Supervisor/in office role

Troy, MI · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Empower and support each other. Why You Should Want to Work with Us * Health, Dental, Vision ... Oversee the deployment and management of computer and application accounts, including Microsoft ...

Chico's FAS

Support Associate - Chico's

Troy, MI · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Chico's FAS, Inc.

Support Associate - Chico's

Troy, MI · On-site

$16 - $20.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

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Support Manager information

See Troy, MI salary details

$21.3K

$64.4K

$114.7K

How much do support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support manager in Troy, MI is $64,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Troy, MI?

The most popular types of Support jobs in Troy, MI are:

What cities near Troy, MI are hiring for Support Manager jobs?

Cities near Troy, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,354 per year, or $30.9 per hour.

Supervisor, Operations Support

Xylem

Troy, MI • On-site

Full-time

Posted 22 days ago

Xylem rating

7.4

Company rating: 7.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

295th of 540 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Operations Support Supervisor will be responsible for being primarily focused on employee expectations, for managing personnel deliverables, and execution of department goals, and managing and directing the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals. This role will also:
  • Leads their respective shared services process team
  • Strong collaboration with all business partners to understand the impact of their respective process on all business units
  • Follows supervises execution of documented processes and ensures that staff is trained adequately
  • Ensures that performance is measured and reported appropriately
  • Constantly improving performance in relation to performance metrics
  • Educates business partners and customers on the impacts between business processes and business activities
  • Collaborates across business processes and business segments to ensure alignment of processes and establish best practices
  • Develops and coaches team members, documents development plans, and coaching sessions adequately
  • Performs and audits necessary DOA
  • Assumes full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement and Creating a Positive Employee Experience

Responsibilities:
  • Create and maintain safe working environment and culture within the organization
  • Drives customer management, employee management, safety management, interpersonal relationship and leadership skills
  • Identify and raise awareness towards process gaps to enable efficiency & effectiveness
  • Ensure adherence to a set of quality standards and deliver the best possible customer experience
  • Challenge the status quo, analyze processes and take ownership of solution implementation
  • Models and enables developmental support of High Impact Behaviors for direct reports
  • Operational support management; autonomy to make decisions that impact divisional/department span of control
  • Approve expense report and performance evaluations
  • Task execution for area of responsibility up to levels defined in Xylem's DOA policy (can be approver of approver)
  • Drive a culture of accountability, continuous improvement, and personal excellence
  • Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices
  • Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation.

Travel Requirements:
  • 5%-10%

Driving Requirements:
  • N/A

Team Management:
• Supervise a team, providing guidance, feedback, and support.
• Monitor performance and achievement of goals and KPIs for team members
• Foster a positive and collaborative work environment.
• Support training programs to keep team members updated on trends and strategies.
High Impact Behaviors:
• Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Education & Experience Requirements:
  • Bachelor's degree strongly preferred with demonstrated leadership experience or High school diploma plus 10 years of applicable work experience with at least 2 years of demonstrated leadership experience

Skill Requirements:
  • Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
  • Ability to develop and cultivate strategic relationships
  • Able to executive tasks with high levels of autonomy
  • Strong collaboration with other disciplines
  • Expert-level understanding of concepts in execution, broader organizational impact, and strong organization skills
  • Strong execution and organization skills
  • Strong understanding of general business concepts
  • Excellent communication skills
  • Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
  • Strong understanding of business reporting and delivering insights from those reports
  • Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like AI and Data Analytics)
  • Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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