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Support Manager Jobs in Muskegon, MI (NOW HIRING)

HGA Support Services

Finance Manager

Muskegon, MI · On-site

$60K - $70K/yr

Finance Manager HGA Support Services - Muskegon, MI Pay Range: $60,000 - $70,000 based on experience Full-Time HGA Support Services is seeking an experienced and strategic Finance Manager to join our ...

Home Depot

Store Support

Muskegon, MI · On-site

$13.50 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Grand Haven, MI

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Grand Haven, MI · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Muskegon, MI

$13.50 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work. Essential Job Functions: * Lead high ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work. Essential Job Functions: * Lead high ...

Wyndy LLC

Discover support in Muskegon, MI

Muskegon, MI · On-site

We are seeking a Support Specialist to provide assistance and guidance to individuals in Muskegon, MI. As a Support Specialist, you will play a key role in empowering individuals to overcome personal ...

AirLife

Commercial Sales Support Specialist

Grand Rapids, MI · On-site

$21.50 - $29.25/hr

POSITION SUMMARY Supports and enables the sales representatives and product managers to reach and exceed company goals. In this role you will have the opportunity to develop a deep knowledge of the ...

CFS

IT Support Specialist

Muskegon, MI · On-site

$20 - $25/hr

Create, manage, and disable user accounts within Active Directory and Microsoft 365 environments. * Document support requests, resolutions, and technical procedures within the ticketing system.

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Support Manager information

See Muskegon, MI salary details

$20.3K

$61.3K

$109.3K

How much do support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for support manager in Muskegon, MI is $61,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $82,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Muskegon, MI?

The most popular types of Support jobs in Muskegon, MI are:

What job categories do people searching Support Manager jobs in Muskegon, MI look for?

The top searched job categories for Support Manager jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Support Manager jobs?

Cities near Muskegon, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Muskegon, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,340 per year, or $29.5 per hour.

Finance Manager

HGA Support Services

Muskegon, MI • On-site

$60K - $70K/yr

Full-time

Re-posted 7 days ago

Job description

Finance Manager

HGA Support Services – Muskegon, MI

Pay Range: $60,000 - $70,000 based on experience

Full-Time

HGA Support Services is seeking an experienced and strategic Finance Manager to join our leadership team. This position is responsible for overseeing all financial and accounting operations of the organization, including budgeting, financial reporting, payroll, billing, accounts payable, audits, and financial planning.

As a key member of the Management Team, the Finance Manager provides financial leadership that supports HGA's mission of delivering quality services to individuals with developmental disabilities throughout West Michigan.

Responsibilities
  • Develop, implement, and oversee agency-wide and program-specific budgets.
  • Prepare monthly and annual financial statements, analyses, and forecasts.
  • Supervise and support Finance Team staff.
  • Oversee payroll, accounts payable, billing, receivables, and cash management processes.
  • Ensure compliance with GAAP, internal controls, and organizational policies.
  • Coordinate annual audits and financial reporting requirements.
  • Present financial information and recommendations to the CEO and Board of Directors.
  • Assist managers with budget development, monitoring, and variance analysis.
  • Support strategic planning and long-term financial goals.
Qualifications
  • Bachelor's Degree in Accounting, Finance, or Business required.
  • MBA, CPA, or CMA preferred.
  • Minimum three years of accounting and financial management experience.
  • Minimum two years of supervisory experience.
  • Strong knowledge of accounting principles, budgeting, and financial reporting.
  • Experience with HRIS and accounting systems preferred.
  • Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
  • Valid driver's license required.
  • Experience in nonprofit human services, Medicaid-funded programs, CMH, MSHDA, MDHHS, or similar environments preferred.
Why Join HGA?
  • Opportunity to make a meaningful impact in the lives of others.
  • Collaborative leadership environment.
  • Competitive compensation and benefits package.
  • Established nonprofit organization serving West Michigan since 1980.

To apply, submit your application online through HGA Support Services' careers page.

HGA Support Services is an Equal Opportunity Employer.

Apply