ZipRecruiter

Log In

1

Support Manager Jobs in Lansing, MI (NOW HIRING)

Clean Team

Support Supervisor

Lansing, MI · On-site

To get there, it takes outstanding, driven and organized leaders to manager our accounts and coordinate team members. That's where you come in!As a Support Tech at Clean Team, you will be responsible ...

Clean Team

Support Tech

Lansing, MI

$34K - $42K/yr

To get there, it takes outstanding, driven and organized leaders to manager our accounts and coordinate team members. That's where you come in! As a Support Tech at Clean Team, you will be ...

Clean Team

Support Tech

Lansing, MI · On-site

$34K - $42K/yr

To get there, it takes outstanding, driven and organized leaders to manager our accounts and coordinate team members. That's where you come in! As a Support Tech at Clean Team, you will be ...

Home Depot

Store Support

Howell, MI · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lansing, MI · On-site

$15.25 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Howell, MI · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Okemos, MI · On-site

$13.50 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Okemos, MI

$13.50 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lansing, MI · On-site

$15.25 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Chico's FAS, Inc.

Support Associate - Chico's

Okemos, MI · On-site

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Lansing, MI

Support Manager information

See Lansing, MI salary details

$22.8K

$68.9K

$122.7K

How much do support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for support manager in Lansing, MI is $68,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Lansing, MI?

The most popular types of Support jobs in Lansing, MI are:

What job categories do people searching Support Manager jobs in Lansing, MI look for?

The top searched job categories for Support Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Support Manager jobs?

Cities near Lansing, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Agency Support Team Lead

Lansing, MI • On-site

Michigan Farm Bureau
51 - 200 employees
Learn more about Michigan Farm Bureauexternal

Other

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Agency Support Manager

To assist the Agency Support Manager in the development of a team-based approach to the handling Agency Support/Quality Control inquiries and functions. To provide support by hiring, training and developing professional staff. To assist in all office staff functions as needed to support the successful operation of the field force in ensuring an excellent customer experience. To oversee the daily operation of Agency Support to ensure calls, chats and tasks are handled in a timely and efficient manner with delivery of an exceptional experience. To act as a resource and coach to the members of the team to meet department and company objectives. To work toward resolution of complex issues and complaints from the Agency Support Team.

Assist the Agency Support manager in the development and implementation of strategies for improved oversight and efficiencies. Provide supervision to Agency Support by coaching and developing talent.

Assist in developing and building effective teams to achieve a high-quality customer experience of Farm Bureau Insurance agents and field office staff.

Create an environment where people feel valued, appreciated, and empowered to improve the organization. Create an environment where ideas and opinions are shared. Provide opportunities to share knowledge and skills while also developing and coaching team members to reach department standards.

Use available technology to stay organized, build and motivate teams, have crucial conversations regarding expectations, perform monthly touch bases with team members, and delegate tasks as needed.

Perform periodic audit of department functions to ensure accuracy. Learn how to use information from these reviews to drive improvements in quality and consistency. Maintain departmental standards for production while maintaining accuracy.

Maintain quality assurance data and provide daily statistics of quality assurance to team members, be able to analyze data compared to goals. Perform quality monitoring of calls, chats, and of system administration. Including spot checks on both telephone calls, chats, tickets and tasks once a trainee is released to work independently.

Required: Bachelor's degree required with focus on business, management insurance or finance, or equivalent experience may be considered. Three to five years' experience in customer service within a contact center or professional office required. Past leadership, training, coaching, and mentoring experience required. Willingness to pursue continuing job-related training and education required. Demonstrated ability to use discretion when dealing with confidential material required. Demonstrated ability to learn new technologies required. Keyboarding skills with accuracy required. Experienced computer usage and proven skills in Microsoft 365, including Teams, Outlook, SharePoint, Word, Excel, Forms, and PowerPoint required. Must be accurate, detail-oriented, dependable and organized. Designations in AINS, API, or AU required, or actively being pursued.

Preferred: Professional accomplishments in AICPCU programs preferred. Designations in AINS, API, or AU required, or actively being pursued.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

Apply