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What is it like to work at Michigan Farm Bureau?

Michigan Farm Bureau is a member-driven organization that values community involvement, agricultural education, and advocacy for farmers and rural communities, fostering a collaborative and supportive work environment.

The organization has a team structure that includes professionals in various fields such as agriculture, communications, and policy, working together to achieve its mission of strengthening agriculture and the lives of Michigan's farmers and rural communities. Michigan Farm Bureau's headquarters is located in Lansing, Michigan, and its staff often engage in outreach and educational activities across the state.

Working at Michigan Farm Bureau may appeal to individuals who are passionate about agriculture, community development, and public policy, as the organization offers opportunities to make a meaningful impact on the lives of Michigan's farmers and rural communities, while also providing a supportive and collaborative work environment.

What makes Michigan Farm Bureau an attractive place to work?

Michigan Farm Bureau is a prominent agricultural organization that plays a significant role in shaping the state's agricultural policies and advocating for farmers' interests. The organization offers a collaborative work environment that values teamwork, innovation, and community involvement, providing employees with opportunities to make a meaningful impact in the agricultural industry. By joining Michigan Farm Bureau, individuals can pursue a career that combines their passion for agriculture with opportunities for professional growth, development, and community engagement.
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    Infographic showing various job openings at Michigan Farm Bureau in the United States as of August 2026, with employment types broken down into 2% Internship, 70% Full Time, and 28% Part Time. Highlights an 56% Physical, 4% Hybrid, and 40% Remote job distribution.

    Agency Support Analyst

    Michigan Farm Bureau Family of Companies

    Lansing, MI • On-site

    Full-time

    Re-posted 29 days ago

    Job description

    Job Summary:
    Michigan Farm Bureau Family of Companies is seeking an Agency Support Analyst to provide Level I technical support in a call center environment. The role involves assisting end-users with technical issues related to software and hardware, ensuring timely resolution and documentation of problems.
    Responsibilities:
    • Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
    • Analyze and independently resolve 75 percent of assigned problems on initial end-user contact.
    • Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
    • Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
    • Dispatch unresolved network problems to appropriate vendors.
    • Follow up on all open problems to assure timely response to the end-user.
    • Document all reported problems on the problem tracking system.
    • Provide a solid level of support to applications and products including, but not limited to, FB CARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll’s ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service.
    • Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage.
    Qualifications:
    Required:
    • High school diploma or equivalent required.
    • Three years of experience in information technology or concentrated use of personal computers required.
    • Good understanding of insurance concepts required.
    • Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience.
    Preferred:
    • Associate’s or bachelor’s degree in business or computer science preferred.
    • Experience in customer service or technical help desk environment preferred.
    • Understanding of Farm Bureau's processing environment preferred.
    Company:
    Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc. Founded in 1919, the company is headquartered in Lansing, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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