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Support Manager Jobs in Jackson, MI (NOW HIRING)

chicosfas

Support Associate - Chico's

Somerset, MI

$15.75 - $20.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

chicosfas

Support Associate - Chico's

Somerset, MI · On-site

$15.75 - $20.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Home Depot

Store Support

Jackson, MI · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Jackson, MI · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

What You'll Do L1 Production Support & Incident Management Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

What You'll Do L1 Production Support & Incident Management Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support ...

FastTek

Workstation Support Analyst

Jackson, MI · On-site

Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM application packaging, deployment, support and maintenance of applications Skills:

chicosfas

Support Associate - Soma

Somerset, MI · On-site

$15.75 - $20.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

chicosfas

Support Associate - Soma

Somerset, MI

$15.75 - $20.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Lilly Pulitzer

Associate Manager

Somerset, MI · On-site

The Associate Manager has the primary responsibility to support management in achieving Budgeted Net Sales for their respective store, provide an exceptional customer experience and embrace the brand ...

Lilly Pulitzer

Associate Manager

Somerset, MI · On-site

The Associate Manager has the primary responsibility to support management in achieving Budgeted Net Sales for their respective store, provide an exceptional customer experience and embrace the brand ...

Tapestry, Inc.

Sales Support Associate III

Somerset, MI · On-site

$15.75 - $20.50/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support sales floor activities, respond to customer requests confidently, and partner with team or management ...

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Support Manager information

See Jackson, MI salary details

$20.5K

$61.8K

$110.1K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Jackson, MI is $61,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Jackson, MI?

The most popular types of Support jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Support Manager jobs?

Cities near Jackson, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,775 per year, or $29.7 per hour.

Facility Support Personnel | Full-Time | 6:30am-3pm

Brio Living Services

Chelsea, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Brio Living Services rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description
Schedule: 40 Hours | 6:30am-3:00pm | Monday-Friday with every third weekend rotation
Shift Premiums: Weekend (Friday 10:31pm-Sun 11:00pm) - $1.00
Department: EVS Department | Chelsea Retirement Community | Chelsea, MI
What You'll Do in This Role: 
As a Facility Support Personnel team member supporting our Wellness Center, you’ll play an important role in helping residents stay active and engaged. In this position, you’ll help maintain fitness areas, equipment, and surrounding spaces so residents can enjoy a comfortable and well-kept environment. We’re looking for a dependable and detail-oriented team member who enjoys working independently, takes pride in their work, and is committed to keeping our community running smoothly while supporting the health and wellness of those we serve. 

Key Responsibilities
  • Assist with daily cleaning tasks including sweeping, mopping, vacuuming, dusting, and sanitizing surfaces.
  • Ensure the facility equipment is working properly. 
  • Vacuum, shampoo, and deodorizes carpets. 
  • Cleans dining rooms and common areas. 
  • Clean restrooms, replenishing supplies, and maintaining cleanliness throughout the day.
  • Empty trash bins and manage waste disposal in accordance with department procedures.
  • Assist in cleaning windows, walls, and other surfaces as needed.
  • Set up and take down furniture and equipment for events or meetings.
  • Report any maintenance or repair needs to the Facility Support Manager. 
  • Assist with inventory management by organizing and restocking cleaning supplies.
  • Complete work orders timely through an electronic portal system.
  • Assist with room moves including furniture, clothing, and other personal items.
The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge and Expertise
  • 1 year of experience in custodial work, required.
  • Valid unrestricted state of Michigan driver's license, required.
  • Position requires the ability to lift and move objects weighting up to 35 pounds without assistance.
  • At least 1 year of experience in maintenance work, preferred.
  • High school diploma or GED

Benefits
  • Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
  • Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
  • Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
  • Retirement Savings Plan – Secure your future with employer contributions.
  • Daily Pay – Get paid when YOU want!
  • Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
  • Generous Paid Time Off (PTO) - Includes Sick & Personal Time – 7 Paid Holidays and team members birthday.
  • Attendance & Longevity Bonuses – Be rewarded for your dedication, along with annual increases. 
  • Uniform Allowance – Look and feel your best on the job.

ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org
BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

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