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Support Manager Jobs in Jackson, MI (NOW HIRING)

Lilly Pulitzer

Associate Manager

Somerset, MI · On-site

The Associate Manager has the primary responsibility to support management in achieving Budgeted Net Sales for their respective store, provide an exceptional customer experience and embrace the brand ...

Victra

Sales Support Rep Part-Time

Marshall, MI · On-site

$18.25 - $25/hr

From supporting our team's sales process to sharing your product knowledge, you will connect our ... If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell ...

Tapestry, Inc.

Sales Support Associate II-1

Somerset, MI · On-site

$15.75 - $20.50/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support sales floor activities, respond to customer requests confidently, and partner with team or management ...

UniFirst

Route Support

Jackson, MI · On-site

$17 - $22/hr

Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of ... Route Support: Collaborate with the Service and Management Teams to support new account ...

New

Clean Team

Janitorial Support Tech

Jackson, MI · On-site

$13.50 - $17/hr

To get there, it takes outstanding, driven and organized leaders to manager our accounts and coordinate team members. That's where you come in! As a Support Tech at Clean Team, you will be ...

AA2IT

Customer Support Rep

Jackson, MI · On-site

$23/hr

Customer Support Representative Customer Support Rep Pay Rate: $23/HR Location: 1100 Technology Dr ... Manage customer service through the order fulfillment process. The role is responsible for ensuring ...

Winston Retail

Retail Support Merchandiser

Jonesville, MI · On-site

$15 - $17/hr

Manage schedules and assigned store visits to ensure deliverables are completed on time. * Maintain a high level of quality, professionalism, and accountability across all assignments. * Support ...

Winston Retail

Retail Support Merchandiser

Charlotte, MI · On-site

$15 - $17/hr

Manage schedules and assigned store visits to ensure deliverables are completed on time. * Maintain a high level of quality, professionalism, and accountability across all assignments. * Support ...

Randstad

INSURANCE CUSTOMER SUPPORT

Howell, MI · Hybrid

$21.50/hr

In this role, you will be responsible for managing customer contact and for providing timely ... Customer support * Telephone Etiquette * Insurance * retail * bank * financial * CRM * Customer ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Jackson, MI

Support Manager information

See Jackson, MI salary details

$20.5K

$61.8K

$110.1K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Jackson, MI is $61,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Jackson, MI?

The most popular types of Support jobs in Jackson, MI are:

What job categories do people searching Support Manager jobs in Jackson, MI look for?

The top searched job categories for Support Manager jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Support Manager jobs?

Cities near Jackson, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,775 per year, or $29.7 per hour.

Associate Manager

Lilly Pulitzer

Somerset, MI • On-site

Full-time

Re-posted 12 days ago

Lilly Pulitzer rating

5.8

Company rating: 5.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Type:
Regular
Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: "Create Your Sunshine, A Resort State of Mind".
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
Job Description
The Associate Manager has the primary responsibility to support management in achieving Budgeted Net Sales for their respective store, provide an exceptional customer experience and embrace the brand positioning. All management should uphold the Company Core Values and Core Leadership Qualities.
This is achieved through the following:
  • Deliver an exceptional customer experience
  • Protect the assets of the store
  • Provide clear and concise communication skills with Store Manager, Assistant Store Manager, peers and store team.
  • Commitment to Company Core Values and Core Leadership Qualities
  • Share and lead in strong store culture consistent with the brand resulting in a positive and motivating atmosphere
  • Exhibit organizational and operational competencies
  • Participate and understand Division of Responsibilities

Delivering Results
  • Achieve or exceed Budgeted Net Sales
  • Manage daily sales productivity through Daily Juice
  • Drive business through utilization of KPI's fostering team selling culture
  • Support of store specific strategies

Customer Experience and Store Culture
  • Educate and reinforce the Lilly's Resort Chic lifestyle
  • Build and cultivate effective relationships with the customer.
  • Embrace and implement the Lilly Pulitzer Selling Culture
  • Inspire others to deliver an exceptional in store experience consistent with company culture
  • Create an optimistic, high energy, team oriented, and sunny store atmosphere

Leadership
  • Inspire others positively
  • Win as a Team mentality
  • Demonstrate agility and flexibility
  • Clear and concise communication
  • Embrace, exhibit and uphold the company Core Values and Core Leadership Qualities

Talent and Team Development
  • Train and develop A+ Talent
  • Coach and manage in the moment
  • Provide team with actionable, regular and effective feedback
  • Consistency in utilization of company training tools

Operations Excellence
  • Maintain inventory management systems
  • Participate in Division of Responsibility
  • Compliance with retail store and company policy and procedures
  • Safeguard assets of store

Qualifications
Minimum two years in retail or relevant industry
Four year college degree is preferred
Genuine optimistic approach to leadership
Passion for the Lilly Pulitzer Brand positioning
Ability to work store schedule as needed including nights and weekends and holidays
Miscellaneous
This position is classified as hourly; it is non-exempt and is eligible for overtime. Given the seasonality of the business, this position may require flexible, additional working hours during peak periods. Adhere to the Company Retail Holiday time off policy. This position is reviewed annually.
Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.
Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish
If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.
U.S. EEOC: Know Your Rights
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