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Entry Level Support Jobs in Troy, MI (NOW HIRING)

Jarc

Program Assistant

Bloomfield Hills, MI · On-site

$35K - $45K/yr

The Program Assistant also provides entry level support to philanthropy and development activities, including donor communications, fundraising events, data entry, acknowledgements, and other ...

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WE Development

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Entry Level Marketing Assistant

Detroit, MI · On-site

$1.3K - $1.6K/wk

Support business-to-business marketing and sales strategies * Engage with customers and prospective clients in a professional, friendly manner * Help generate leads and increase customer interest in ...

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Entry Level Support information

See Troy, MI salary details

$11

$17

$24

How much do entry level support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level support in Troy, MI is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.38 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Troy, MI?

The most popular types of Support jobs in Troy, MI are:

What cities near Troy, MI are hiring for Entry Level Support jobs?

Cities near Troy, MI with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,652 per year, or $17.6 per hour.

Entry Level Support Specialist

Pontiac, MI

United Wholesale Mortgage
Finance and Insurance • 5 - 10K employees
Learn more about United Wholesale Mortgageexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

United Wholesale Mortgage rating

7.6

Company rating: 7.6 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Role: Entry Level - Operations Specialist

LOCATION: On-site in Pontiac, MI

SCHEDULE: Full-time, Monday–Friday, 8-hour shift

This is an entry-level client service-based opportunity designed for individuals who are eager to begin their career, develop new skills, and contribute to a supportive, team-focused culture. If you are someone who enjoys working in a collaborative environment and is looking for an engaging workplace where you can grow and build your career, then look no further! If these details describe what you are looking for in your next career move, we’d love to connect with you as UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists.

WHAT’S IN IT FOR YOU?

  • Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
  • Consecutive tenure-based pay increases
  • Strong, collaborative, friendly and social environment where you can find your fit

  • Entering and validating data
  • Labeling and organizing loan documents
  • Ordering and verifying income documentation
  • Monitoring requirements for a loan to be approved
  • Reviewing state and federal compliance information
  • Handling inbound and outbound calls

Qualifications:

  • High school diploma or equivalent
  • Comfortable using computers to look up information, read and write emails and use basic office software
  • Ability to communicate clearly and professionally, including over the phone
  • Process-oriented with strong organizational skills
  • Positive attitude with a willingness to learn
  • Experience working in a professional office, retail, customer service or similar setting

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

  • Paid time off (PTO)
  • Promotion and growth opportunities offered
  • Comprehensive health, dental and vision benefits offered
  • Weekly paychecks
  • Free 24/7 gym
  • Complimentary fruit and drinks

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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