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Support Manager Jobs in Troy, MI (NOW HIRING)

Chico's FAS

Support Associate - Chico's

Troy, MI · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Chico's FAS, Inc.

Support Associate - Chico's

Troy, MI · On-site

$16 - $20.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Versigent

Cordset Engineering Manager

Troy, MI · On-site

$125 - $150/hr

Support Manager/Supervisor in driving product line to achieve Business Objectives and Goals * Provide cost optimization proposals for profitable growth * Provide Professional Customer service to ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support. * Possess working technical knowledge of Office and/or Production products/systems ... Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers ...

The Shyft Group

HR Generalist

Novi, MI · On-site

This role provides broad HR support across employee relations,onboarding, leave administration support, data integrity, compliance,performance management, and training coordination. JOB ...

Pine Hall

Support

Detroit, MI · On-site

Support team members may also assist our Front Door team by connecting with guests and visitors at ... Act as a liaison between the guest, management, service staff and kitchen and communicate ...

USHG

Support

Detroit, MI · On-site

Support team members may also assist our Front Door team by connecting with guests and visitors at ... Act as a liaison between the guest, management, service staff and kitchen and communicate ...

Primrose School of Novi

Support Teacher

Novi, MI · On-site

$15 - $17/hr

Manage classroom behavior and ensure a safe learning space * Communicate effectively with children ... Support children's individual learning needs and encourage their social and emotional growth ...

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Support Manager information

See Troy, MI salary details

$21.3K

$64.4K

$114.7K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Troy, MI is $64,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Troy, MI?

The most popular types of Support jobs in Troy, MI are:

What job categories do people searching Support Manager jobs in Troy, MI look for?

The top searched job categories for Support Manager jobs in Troy, MI are:

What cities near Troy, MI are hiring for Support Manager jobs?

Cities near Troy, MI with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,354 per year, or $30.9 per hour.

Next Level Support Specialist

Gardner-White Furniture

Auburn Hills, MI • On-site

Full-time

Re-posted 20 days ago

Job description

Description:

Summary

We are seeking a highly motivated and experienced Next Level Support Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to lead and motivate a team of customer service representatives. The Next Level Support Specialist will also be responsible for ensuring that all orders are processed and fulfilled accurately and efficiently. The ideal candidate will be an integral part of our team, working closely with other departments to ensure that our customers receive their orders on time and in perfect condition


Job Responsibilities:

Customer Service & Support

  • Manage 70+ inbound/outbound calls daily with an average handling time of 3.5 minutes.
  • Resolve 80% of issues on the first call and maintain a 90%+ customer satisfaction score.
  • Respond promptly to customer inquiries via phone and email.
  • Handle escalated issues professionally, involving senior staff when necessary.

Order Fulfillment & Logistics

  • Process late and next-day delivery orders and fulfillment requests.
  • Manage inventory updates and perform logistical audits.
  • Invoice delivery trucks and ensure accurate shipping documentation.

Service Coordination

  • Schedule and coordinate service appointments.
  • Support service tech board closures and billing.
  • Prepare and process billing for completed service tasks.

Administrative & Reporting Tasks

  • Maintain accurate records for customers, orders, and inventory.
  • Generate end-of-shift KPI reports for management.
  • Participate in team meetings to review performance and updates.

Collaboration & Training

  • Work cross-functionally with other departments to ensure smooth operations.
  • Participate in onboarding, cross-training, and ongoing development programs.
  • Engage in quarterly performance reviews to track progress and set goals.
  • Other duties/projects as assigned

Supervisory Responsibilities:

This position does not have supervisory responsibilities.


Work Environment:

This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements:

Physical Demands:

The employee is occasionally required to sit; climb or balance; and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Qualifications needed to perform this position:

  • High school diploma or equivalent
  • Proficient in Microsoft Office and other computer applications
  • Previous experience in a call center or customer service role preferred
  • Excellent verbal and written communication skills, with the capacity to understand and execute instructions effectively.
  • Strong interpersonal skills, including exceptional listening and problem-solving abilities.
  • Ability to collaborate effectively in a team setting and work autonomously with minimal supervision.
  • Ability to work flexible hours, including evenings and weekends

Position Type/Expected Hours of Work:

This is a full-time position, working a varying schedule to support the needs of the business.

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