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Mobile Support Jobs in Michigan (NOW HIRING)

Slate Auto

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

The ideal candidate will provide comprehensive desktop, mobile, and user support across multiple sites, including Troy, MI, and remote users. You should ensure system reliability, security, and ...

Recar

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

The ideal candidate will provide comprehensive desktop, mobile, and user support across multiple sites, including Troy, MI, and remote users. You should ensure system reliability, security, and ...

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

Full Mobile Peer Support Specialist Day in the Life * Respond swiftly to crisis calls to align with program response times * Perform curb-side staff safety assessments in order to assess team ...

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

Full Mobile Peer Support Specialist Day in the Life * Respond swiftly to crisis calls to align with program response times * Perform curb-side staff safety assessments in order to assess team ...

SRI Tech solutions Inc

Mobile Architect

Detroit, MI

The Mobile Architect will provide technical leadership to the team that delivers all aspects of mobile technology including technical design, development, testing and support and will have provide ...

SRI Tech solutions Inc

Mobile Architect

Detroit, MI · On-site

The Mobile Architect will provide technical leadership to the team that delivers all aspects of mobile technology including technical design, development, testing and support and will have provide ...

Comcast

Retail Service Associate

Grandville, MI

$15/hr

Mobile Support * Assistcustomers with transferring contacts, emails, and media. * Provide password resets withappropriate credentialverification. * Activate and configure SIM oreSIMfor device ...

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Mobile Support information

See Michigan salary details

$10

$16

$22

How much do mobile support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for mobile support in Michigan is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What is Mobile Support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are the key skills and qualifications needed to thrive as a Mobile Support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by Mobile Support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.
What are the most commonly searched types of Support jobs in Michigan? The most popular types of Support jobs in Michigan are:
What are popular job titles related to Mobile Support jobs in Michigan? For Mobile Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Mobile Support jobs in Michigan look for? The top searched job categories for Mobile Support jobs in Michigan are:
What cities in Michigan are hiring for Mobile Support jobs? Cities in Michigan with the most Mobile Support job openings:
Mobile Support jobs near you

IT Support Specialist

Slate Auto

Troy, MI • On-site

$64K - $84K/yr

Full-time

Posted 7 days ago

Job description

ABOUT SLATE
At Slate, we're building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.
Who We Are Looking For:
Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will provide comprehensive desktop, mobile, and user support across multiple sites, including Troy, MI, and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential.
IT Support Specialist reports to the IT Services Manager.
At Slate, we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $64,600-$84,500. Compensation may vary based on relevant experience, skills, and competencies, as well as geographic location. (Troy, MI)
What You Get To Do:
  • User Support: Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.
  • Hardware Maintenance: Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).
  • Asset Management: Maintain an accurate inventory of IT assets, including hardware and software.
  • Software Installation and Configuration: Install, upgrade, and configure operating systems, software applications, and device drivers.
  • Network Troubleshooting: Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.
  • Remote Assistance: Provide remote support via remote desktop tools, phone, or email.
  • Documentation: Create and update documentation, user manuals, and knowledge base articles.
  • Troubleshooting and Diagnosis: Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.
  • Routine Maintenance: Perform system updates, patches, and backups to ensure reliability and security.
  • Process Improvement: Focuses on optimizing processes, implementing new technologies, and ensuring that the team follows best practices.
  • Compliance: Ensure compliance with IT policies and standards.
  • Collaboration: Work with second level support teams or network administrators for complex technical issues.

What You Bring to the Team:
Experience Requirements
  • Bachelor's degree preferred; equivalent combination of education and relevant work experience will be considered.
  • 2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.
  • 1+ years as a Microsoft Administrator in an O365 cloud environment.
  • Expert familiarity with ticketing systems and remote support tools.
  • Experience managing devices within the Microsoft 365 environment.

Technical Proficiency
  • Knowledge of Windows and macOS operating systems, as well as common productivity software including Microsoft Office, AI Tools, etc.
  • Strong knowledge of computer hardware, including CPUs, RAM, hard drives, NICs, and peripherals.
  • Proficiency in installing, configuring, and upgrading software applications, operating systems, and device drivers.
  • Ability to efficiently diagnose and resolve hardware and software issues using diagnostic tools and problem-solving techniques.

Microsoft 365 & Cloud Administration
  • Proficiency in Microsoft 365 administration, including user management and licensing.
  • Familiarity with SharePoint, Exchange, Teams, and OneDrive.
  • Experience with Microsoft Teams administration.
  • Knowledge of Azure AD for identity management.
  • Ability to configure advanced security settings in Microsoft 365.
  • Knowledge of user account creation, modification, and permissions management.
Support & Service Skills
  • Excellent customer service skills for assisting end users effectively and professionally.
  • Familiarity with remote support tools and techniques for providing desktop and mobile support across multiple locations.
  • Strong documentation skills - ability to create and maintain documentation, user manuals, and knowledge base articles.
  • Experience documenting and reporting incidents and service requests in a service desk or ticketing system.
  • Commitment to following up on resolved issues to verify user satisfaction.

Physical Requirements:
  • Must have the ability to travel.
  • Must have the ability to lift a minimum of 35 pounds.
  • Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
  • Must be able to remain in a stationary position for extended periods of time.

WHY JOIN TEAM SLATE?
At Slate, we're fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
  • Safety First
  • Delight Customers
  • One Team
  • Relentless Improvement
  • Fast, Frugal, and Scrappy
  • Respectful Collaboration
  • Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.
Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
slate-talent_acquisition@slate.auto.

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