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Support Manager Jobs in Michigan (NOW HIRING)

K&M Tire

Warehouse Support Manager

Kalamazoo, MI · On-site

Job Summary The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse ...

Rolls-Royce

Product Support Manager - Marine

Novi, MI · On-site

$103K - $168K/yr

Title: Product Support Manager - Marine Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international ...

New

Rolls-Royce

Product Support Manager - Marine

Novi, MI

$103K - $168K/yr

Title: Product Support Manager - Marine Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international ...

New

Rollsroyce

Product Support Manager - Marine

Novi, MI

$103K - $168K/yr

Title: Product Support Manager - Marine Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international ...

New

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Michigan

Support Manager information

See Michigan salary details

$19.6K

$59.2K

$105.5K

How much do support manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for support manager in Michigan is $59,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $79,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Michigan? The most popular types of Support jobs in Michigan are:
What cities in Michigan are hiring for Support Manager jobs? Cities in Michigan with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Michigan as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,180 per year, or $28.5 per hour.
Warehouse Support Manager

Warehouse Support Manager

K&M Tire

Kalamazoo, MI • On-site

Full-time

Posted 21 days ago

K&M Tire rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

230th of 367 rated retail wholesalers

Job description

Job Summary
The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse Managers.
Job Duties and Responsibilities
1. Live and uphold our Mission, Vision and Values.
2. Assist the Director of Operations where necessary.
3. Assist with training of W/H manager, W/H employees and drivers. Fill in as W/H manager as needed.
4. Responsible for managing and resolving workplace conflict by using the company values as a guide.
5. Assist in preparing and getting warehouses ready for implementation of W/H management software.
6. Provide training on warehouse management software.
7. Analyze and document areas for improvement during warehouse visits.
8. Provide leadership and direction to other Operations team members.
9. Visit and work with locations on special projects.
10. Help out where needed to help reach the goals of K&M Tire.
Job Requirements
  1. Ability to express ideas clearly both in written and oral communications.
  2. Must possess a friendly and helpful attitude.
  3. Must possess strong organizational skills.
  4. Ability to work in a multi-tasking, professional environment.
  5. Must pay close attention to details.
  6. Ability to lift up to 75-100 lbs. continuously.
  7. Must have a valid driver's license.
  8. Must be at least 21.
  9. Must be willing to travel. May need to stay at one location for several weeks or even several months at a time.
  10. Must have the ability to adapt to change.
  11. Must have the ability to organize a team and mobilize them to achieve a common strategy.

12. Must be DOT certified and insurable to drive company vehicles.
Minimum Qualifications
High School Diploma or equivalent
2 years K&M Operations experience preferred but not required
Prior leadership/management experience preferred but not required

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