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Support Manager Jobs in Kentucky (NOW HIRING)

Isaiah House

Client Support

Louisville, KY · On-site

Client Support Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees ... Conflict management skills. * Working knowledge of substance use disorder treatment preferred.

Isaiah House

Client Support

Louisville, KY · On-site

The Client Support position is important to Isaiah House because it helps maintain a safe ... Conflict management skills. * Working knowledge of substance use disorder treatment preferred.

Transunion

Customer Support Operations

Louisville, KY · On-site

This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as ...

Heidelberg Distributing

Sales Support

Louisville, KY · On-site

$18.50/hr

Develop Sales Support Route; including performance, customer relations and route efficiency * Assist in sales route coverage during period of vacation * Respond, investigate and resolve retailer ...

Staffingine LLC

.Net Production Support

Erlanger, KY · On-site

Job Title: .Net Production Support Job Location: Erlanger, KY Job Type: Contract * Candidate should have experience in .NET SQL console applications, exposure of working in data related projects.

Andersen Windows, Inc.

$90 - $140/hr

Supervises Level 1 Technical Support Analysts that resolve L2 technical support tickets for RbA ... Lead problem management and continuous improvement** by identifying recurring issues, facilitating ...

Komatsu

Product Support Sales Representative

Lexington, KY · On-site

$17.50 - $19.50/hr

You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively ...

Crew Career Center

Systems Engineer I

Louisville, KY · On-site +1

Work with the Systems Support Manager on new projects that arise from business needs * Createdocumentationthatwillbeutilizedinthedeploymentandmaintenanceofnew technologiesand systems throughout the ...

Patientco

Systems Engineer I

Louisville, KY · On-site +1

Work with the Systems Support Manager on new projects that arise from business needs * Createdocumentationthatwillbeutilizedinthedeploymentandmaintenanceofnew technologiesand systems throughout the ...

Waystar

Systems Engineer I

Louisville, KY · On-site

Work with the Systems Support Manager on new projects that arise from business needs * Create documentation that will be utilized in the deployment and maintenance of new technologies and systems ...

Waystar

Systems Engineer I

Louisville, KY · On-site

Work with the Systems Support Manager on new projects that arise from business needs * Create documentation that will be utilized in the deployment and maintenance of new technologies and systems ...

Haltech, Inc.

Sales Manager

Lexington, KY · On-site

Resolve any complaint or customer issue as escalated by Sales and Technical Support Team Complete ... Manage people logistics by approving transport, accommodation and meal allowances. Create and ...

Race Winning Brands

Sales Manager

Lexington, KY · On-site

... Support Team · Complete reviews and forecasts to target in line with Finance reporting ... sales strategy. · Manage people logistics by approving transport, accommodation and meal ...

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Support Manager information

See Kentucky salary details

$19.5K

$59K

$105.1K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Kentucky is $58,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Kentucky?

The most popular types of Support jobs in Kentucky are:

What cities in Kentucky are hiring for Support Manager jobs?

Cities in Kentucky with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,972 per year, or $28.4 per hour.

Client Support

Isaiah House

Louisville, KY • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Isaiah House rating

5.4

Company rating: 5.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Client Support

Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and standards of conduct. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, sex, disability, or any other status protected by applicable law.

The Client Support position is important to Isaiah House because it helps maintain a safe, structured, and supportive environment for clients during treatment. This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect client safety, support staff teamwork, and improve the overall client experience.

Employees receive benefits that include:

  • Medical, dental, and vision insurance
  • Basic life insurance
  • 401(k) Option
  • Paid holidays
  • PTO after 90 Days

Additional Information:

  • Schedule: Full-time, Monday - Thursday 12:00pm - 10:30pm
  • Work Environment: On-site
  • Travel Requirements: Rarely, if any.

Physical Requirements:

  • Ability to perform the essential functions of the position with or without reasonable accommodation
  • Ability to stand, walk, sit, and move throughout the facility for extended periods.
  • Ability to monitor client activity and respond quickly to safety concerns or emergencies.
  • Ability to drive clients to appointments, intakes, discharges, or safe locations as needed.
  • Ability to assist with daily client routines, facility checks, and shift-related tasks.
  • Ability to occasionally lift, carry, push, or up to 50lbs and supplies.

Key Job Responsibilities:

  • Maintain structure and routine by guiding clients through their daily schedule.
  • Monitor client location, behavior, and safety to ensure program guidelines are followed.
  • Work closely with Programs and Medical staff to support client care and facility operations.
  • Transport clients to and from appointments, intakes, discharges, or safe locations when needed.
  • Keep paperwork, logs, and shift-related documentation accurate and up to date.

Requirements

Required Qualifications:

  • High school diploma or equivalent preferred.
  • Valid Kentucky driver's license required.
  • Good verbal and written communication skills.
  • Conflict management skills.
  • Working knowledge of substance use disorder treatment preferred.
  • Ability to follow company policies, procedures, and program guidelines.
  • Ability to work independently and as part of a team in a client-focused environment.

What Isaiah House employees say

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