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Support Manager Jobs in Butler, KY (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Cincinnati, OH · On-site

$42K - $46K/yr

Catch Vibe Voice is seeking a Customer Support Manager to oversee daily customer support operations and help maintain a consistently high standard of service. In this role, you will guide and support ...

Wing

Flight Operations Support Coordinator

Cincinnati, OH · On-site

$97K - $121K/yr

In this role, you will work with Wing Flight Operations Support Manager and Vendor Employee Team Leads to align staffing resource requirements with availability Your primary duty will be to assist ...

Staffingine LLC

.Net Production Support

Erlanger, KY · On-site

Job Title: .Net Production Support Job Location: Erlanger, KY Job Type: Contract * Candidate should have experience in .NET SQL console applications, exposure of working in data related projects.

NetJets & EJM

Director, Flight Support

Cincinnati, OH · On-site

About EJM EJM has been a pioneer in aircraft management and worldwide jet charter services since ... Purpose of Position The Director, Flight Support provides strategic oversight of operational ...

Keybank

Cash Management Support Specialist

Cincinnati, OH · On-site

$52K - $80K/yr

Hours: 8-5pm EST Position Summary As an integral member of the Commercial Bank team, the Cash Management Support Specialist (CMSS) is responsible for supporting the onboarding and servicing of ...

svdpnky

Programs Admin Coordinator

Erlanger, KY · On-site

... Manager · Support implementation of administrative and operational process improvements as directed · Maintain an organized and functional work environment · Perform other duties as ...

New

Home Depot

Store Support

Cold Spring, KY · On-site

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Butler, KY salary details

$23.3K

$70.3K

$125.2K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Butler, KY is $70,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Butler, KY are hiring for Support Manager jobs?

Cities near Butler, KY with the most Support Manager job openings:

Support Manager jobs near you

Technical Support Manager

Erlanger, KY • Hybrid

Storage Solutions Inc
See more jobs at Storage Solutions Incexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Lead, coach, and develop the technical support team to ensure high-quality customer and operational support.

  • Oversee support schedules, incident management, escalation procedures, and on-call support rotations to ensure timely issue resolution and SLA compliance.

  • Support customers with technical issues, document resolutions, and escalate issues as needed.

Job description

Description

Job Title: Technical Support Manager

Department: Automation Software

Location: Erlanger, KY, Westfield, IN or Nashville, TV; Hybrid Position
Employment Type: Full-Time


The Technical Support Manager will lead and develop a team of technical support professionals responsible for providing consistent, high-quality customer and operational support. This position will oversee support schedules, incident management and escalation procedures, on-call support rotations, and team performance while ensuring timely issue resolution and service level agreement (SLA) compliance.


The Technical Support Manager will work closely with cross-functional technical resources, including PLC Engineers, Software Engineers, and other subject matter experts, to resolve customer issues and identify long-term solutions. This role will also focus on improving support processes, tools, training programs, and the overall customer experience.


OVERALL RESPONSIBILITIES

  • Lead, coach, and develop team of technical support professionals with varying levels of experience and technical knowledge.
  • Develop and manage support schedules to ensure consistent, high-quality customer and operation support.
  • Establish and oversee on-call support rotations for cross-functional technical resources, including PLC Engineers, Software Engineers, and other subject matter experts.
  • Develop, implement, and maintain incident management and escalation procedures to support service level agreement (SLA) compliance and timely issue resolution.
  • Identify and implement improvements to support processes, tools, and training programs.
  • Develop and maintain performance metrics and reports to support team effectiveness and customer support goals.
  • Lead the team in resolving customer issues and identifying long-term solutions.
  • Support contract proposals and renewals.
  • Train and onboard new support team members.
  • Assist customers with technical issues and document resolutions.
  • Escalate issues to the appropriate internal teams as needed.
  • Maintain accurate records of issues, resolutions, and support activities.
  • Follow up with customers to ensure issues are resolved.
  • Monitor customer satisfaction and gather feedback for improvement.
  • Monitor system performance and identify operational issues.
  • Identify opportunities to improve customer experience.
  • Maintain knowledge base documentation and promote its effective use.
  • Provide support across U.S. time zones, including occasional after-hours or weekend coverage as needed.
  • Perform other duties as assigned to support business needs.

KNOWLEDGE & SKILLS REQUIREMENTS

  • A bachelor's degree in Computer Science, Information Technology, Operations Management, Warehouse Management, or a related field preferred; however, significant relevant experience and demonstrated success in technical support, customer service operations, warehouse automation, or related technical environments will be given strong consideration in lieu of a degree.
  • Five (5) or more years of experience in technical support, software support, automation systems support, customer service operations, or a related field.
  • Proven experience leading and developing technical support teams, including coaching, mentoring, employee development, and performance management.
  • Two (2) or more years of leadership experience with demonstrated success in managing team performance and driving operational results.
  • Experience supporting software applications, automation systems, industrial controls, or related technical solutions.
  • Experience with incident management, escalation processes, root cause analysis, and service level agreement (SLA) management.
  • Working knowledge of warehouse automation systems, PLCs, WMS/WCS platforms, material handling equipment, and related technologies preferred.
  • Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed business decisions.
  • Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
  • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

PROFESSIONAL QUALITIES

  • Strong leadership, organizational, and people management skills with a customer-focused mindset.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while fostering collaboration across cross-functional teams.
  • Honest and open.
  • Positive attitude.
  • Delivers on commitments.
  • Adaptable and self-motivated.
  • Willing to find innovative solutions.
  • Thrives on working collaboratively with others.
  • Takes on complex challenges and demonstrates a "go-getter" mindset.

WORK CONDITIONS

  • Hybrid position based out of Nashville, TN; Westfield, IN; or Erlanger, KY.
  • Standard business hours with flexibility required to support the team on other shifts as necessary.
  • Provide support across U.S. time zones, including occasional after-hours or weekend coverage as needed.
  • Frequent virtual and/or in-person collaboration across teams.

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.


We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.


Additional Benefits

  • Competitive Salary and Bonus Structure
  • Medical, Dental, and Vision Benefits
  • Generous Paid Time Off
  • 401K with Company Match
  • Company HSA Contribution
  • Professional Growth Opportunities

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