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Support Manager Jobs in Butler, KY (NOW HIRING)

chicosfas

Support Associate - Soma

Crestview Hills, KY · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

chicosfas

Support Associate - Soma

Crestview Hills, KY · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Nucor

Shredder Supervisor - 2nd Shift

Cincinnati, OH · On-site

$14.75 - $18.50/hr

Support manager in long-range planning and budgeting. * Conduct monthly inventory. * Hands-on leadership approach in working with teammates. * Safety oriented. Minimum Requirements: * High school ...

Nucor

Shredder Supervisor - 2nd Shift

Cincinnati, OH · On-site

$14.75 - $18.50/hr

Support manager in long-range planning and budgeting. * Conduct monthly inventory. * Hands-on leadership approach in working with teammates. * Safety oriented. Minimum Requirements: * High school ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in ...

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Support Manager information

See Butler, KY salary details

$23.3K

$70.3K

$125.2K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Butler, KY is $70,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Butler, KY are hiring for Support Manager jobs?

Cities near Butler, KY with the most Support Manager job openings:

Support Manager jobs near you

Survivor Support Specialist

Cincinnati, OH • On-site

Bloc Ministries
Religious Organizations • 11 - 50 employees
Learn more about Bloc Ministriesexternal

$20/hr

Full-time

Re-posted 16 hours ago

Job description

Overview of BLOC:

BLOC Ministries is an inner-city ministry committed to living and serving in the neighborhoods we call home. Our mission is to build meaningful relationships with our neighbors and share hope in the midst of brokenness. We intentionally serve underserved communities, walking alongside individuals and families with compassion, consistency, and care.


With a team of approximately 80 staff members, BLOC serves the community through a variety of ministries, including after-school programs, job training, a sports performance center, a daytime hospitality center for women experiencing homelessness, recovery homes for men and women, a coffee shop, equine-assisted learning, an immigrant welcome center, and other programs designed to meet practical needs, build relationships, and love our neighbors well.


Position Summary:

The Survivor Support Specialist is responsible for maintaining a safe, secure, temporary shelter for adult women and their children who are Survivors of Intimate Partner Violence. The SSS is to ensure that Trauma-Informed Care is provided to residents and other staff members. The SSS fosters a positive work and living environment for all.


Principal Duties & Responsibilities

  • Promote a Positive, Uplifting, and Supportive Environment
  • Reviews all Shift Documentation ( Shift Change Report, Security Check Form etc.) and Conducts Touch Base Meetings with Next Shift SSS
  • Provide Guidance on Crisis Intervention and De-Escalation Practices, Trauma Informed Care and Conducts "In-the-Moment" Follow-Ups etc.
  • Notifies Program Manager/Director of any Concerns needing Management Follow-Up.
  • Guides Residents in Following Shelter Policies and Procedures
  • Assists with Special Events as Needed
  • Lead One Support Group/In-House Weekly


Hotline & Phone Management

  • Answers Hotline Calls/Conducts Hotline Assessments
  • Provides Crisis Intervention, Safety Planning, and Information/Referral to Callers
  • Takes Messages for Residents and Staff, Returns Calls when Appropriate


Physical and Mental Demands

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to Walk Upstairs

Light Lifting and Carrying Supplies, Donations etc..


2nd shift

Monday - Friday 3pm - 11pm and some weekends


Mission & Culture Fit

The ideal candidate demonstrates a personal and growing relationship with Jesus Christ and supports BLOC Ministries' mission, vision, and values. This person serves with integrity, humility, compassion, and consistency and is committed to creating a safe, respectful, and supportive environment for individuals and families impacted by domestic violence.


We are looking for someone who is compassionate, dependable, and able to remain calm in difficult situations; builds trusting relationships while maintaining healthy professional boundaries; respects each survivor's choices and dignity; and is passionate about walking alongside individuals as they work toward safety, healing, and stability.

Apply