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Support Manager Jobs in London, KY (NOW HIRING)

Worldwide TechServices

Dynamic PC Support

London, KY · On-site

$17/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

London, KY

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

London, KY · On-site

$17/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

London, KY

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

London, KY

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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Support Manager information

See London, KY salary details

$19K

$57.3K

$102.1K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in London, KY is $57,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $76,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near London, KY are hiring for Support Manager jobs?

Cities near London, KY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in London, KY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,279 per year, or $27.5 per hour.

Recovery Support Specialist (Case Manager)

Spero Health, Inc.

London, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Spero Health rating

5.8

Company rating: 5.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Spero Health is seeking a Recovery Support Specialist (Case Manager) to join our awesome team!
This position is for a Recovery Support Specialist (Case Manager) who supports the mission of "Saving Lives, Instilling Hope and Restoring Relationships" in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!
The Recovery Support Specialist (Case Manager) responsibilities include, but are not limited to the following:
  • Assess patient needs and barriers
  • Develop and implement the treatment plan in collaboration with the patient
  • Advocate on behalf of the patient for needed services and benefits
  • Connect patients with appropriate resources and assist them with obtaining their needs such as transportation, medical assistance, etc.
  • Provide education, modeling, and support in the areas of daily living, budgeting, money management, and medication management
  • Engage patient in recovery-oriented, patient centered care in accordance with professional standards of practice
  • Complete required Documentation in an appropriate and timely manner
  • Ensuring compliance with HIPPA and CFR 42 part 2 regulations
  • Collaboration with all members of the multidisciplinary team to enhance patient experience and continuity of care
  • Community Outreach as applicable
  • Maintain current assessments, treatment plans, and supporting clinical documentation required for prior authorization submissions, continued stay reviews, and reauthorizations.
  • Prepare, submit, and monitor prior authorization requests in accordance with payer requirements and organizational policies.
  • Respond promptly to requests for additional clinical information and collaborate with the Authorization Team, providers, and clinic leadership to ensure payer approval.
  • Maintain knowledge of payer-specific authorization requirements, medical necessity criteria, and organizational workflows to ensure timely access to care and minimize authorization denials.

Requirements
RECOVERY SUPPORT SPECIALIST/CASE MANAGER EDUCATION:
  • Bachelor of arts or science degree in a behavioral science or a Master's Degree in Human Services

RECOVERY SUPPORT SPECIALIST/CASE MANAGER EXPERIENCE:
  • Minimum of 1 year of full-time employment/internship working in a human-services setting OR Master's Degree in behavioral science, as defined above.

RECOVERY SUPPORT SPECIALIST/CASE MANAGER BENEFITS:
  • Medical, Dental, and Health Savings Account
  • Vision, Life and Disability insurance (100% Company Paid)
  • Generous PTO and paid holidays
  • 401(k) retirement program with company match
  • Wellness Programs (Fitness Reimbursement & Smoking Cessation)
  • Employee Assistance Program (EAP)
  • Discounts via Tickets at Work

RECOVERY SUPPORT SPECIALIST/CASE MANAGER LOAN FORGIVENESS PROGRAMS:
  • Spero Health is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!
  • Please see the website at https://bhw.hrsa.gov/funding/apply-loan-repayment/star-lrp

RECOVERY SUPPORT SPECIALIST/CASE MANAGER CAREER DEVELOPMENT AND GROWTH
  • Opportunities for growth - we encourage our teammates to consider new growth opportunities with us

Check out our website below for more information
https://sperohealth.com/

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