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Support Manager Jobs in Kentucky (NOW HIRING)

Morgan Properties

$57K - $77K/yr

As the Regional Support Manager, you'll be responsible for enhancing operational efficiency, optimizing financial performance, and ensuring the highest service standards across a network of ...

New

MFI Technologies Incorporated

$140K - $170K/yr

Production Engineering Support Manager As part of the Versant Media Production Engineering Team, this position is a critical part of successful all engineering projects throughout the Versant Media ...

MediSolution

Manager of Support Services Harris Recording Solutions View All Locations Time Type: Full Time Harris Recording Solutions (HRS), a leading provider of software solutions for county government and ...

Singing River Healthcare Academy

The Facilities Support Manager supervises department employees and coordinates all Singing River Health System renovation and construction requirements, to include any assigned Health System projects ...

Softswiss

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values. About Product: The SOFTSWISS Game ...

Mosaec

$116K - $181K/yr

Why You'll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data ...

Southwest

Full TimeJob Purpose The IT Support Manager is responsible for delivering exceptional technical support services across the bank while providing leadership and oversight for the Help Desk team. This ...

New

Generation Tux

CX Support Manager

Louisville, KY · On-site

Customer Experience Generation Tux is currently looking for a Customer Service Support Manager to lead our call center team to deliver exceptional customer service and operational excellence. A ...

Generation Tux

CX Support Manager

Louisville, KY · On-site

Customer Experience Generation Tux is currently looking for a Customer Service Support Manager to lead our call center team to deliver exceptional customer service and operational excellence. A ...

Eptura, Inc

Manager, Support Department: Support Employment Type: Full Time Location: US Description Shape the Future of Work with Eptura At Eptura, we're not just another tech company--we're a global leader ...

RLDatix

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

Ryder System, Inc.

## Fueling Operations Support Manager - REMOTEApplylocations: USA - Nationwide Remote USAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R180016*Job Seekers can review the Job ...

Arenatechnologies

Responsibilities The Product Support Manager executes predictive maintenance, reliability analysis, and lifecycle sustainment activities with moderate independence. This role analyzes equipment ...

New

Associated Builders and Contractors (ABC)

$100 - $125/hr

Accounts Payable, purchasing, inventory, or supplier-management platforms * Jira, Intercom, LogRocket, or similar platforms * Building or scaling a Technical Support function * AI-assisted support ...

Daifuku North America

Operations Support Manager Reports To: Regional Operations Manager FLSA Status: Exempt Work Schedule: Core business hours M-F POSITION SUMMARY Responsible for ensuring successful site operational ...

New

Bridgestone America, Inc.

The Consumer Customer Support Manager leads the Consumer Order Management teams supporting Wholesale, Strategic Accounts, and Club Channels. This role partners closely with Sales, Supply Chain, and ...

Entegrata

Technical Support Manager - Customer Experience Location: Indianapolis, IN - Hybrid Reports to: VP of Customer Experience About Entegrata Entegrata helps law firms turn data into decision-grade ...

Siemens AG

Position Overview The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based ...

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Support Manager information

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How much do support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for support manager in Kentucky is $58,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Kentucky?

The most popular types of Support jobs in Kentucky are:

What are popular job titles related to Support Manager jobs in Kentucky?

For Support Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Kentucky look for?

The top searched job categories for Support Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Support Manager jobs?

Cities in Kentucky with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,972 per year, or $28.4 per hour.

Portfolio Support Manager

Louisville, KY • On-site

Fairstead ESC LLC
See more jobs at Fairstead ESC LLCexternal

Full-time

Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable housing portfolio. This role is designed to reduce administrative burden, enhance operational efficiency, and support critical initiatives across the portfolio.

This role reports directly to the Senior Regional Manager offers a unique opportunity to join our leadership team with room for professional development and growth within the affordable housing industry. The ideal candidate brings 1 to 3 years of experience in property management; with preference given to ones with Affordable housing experience, strong organizational and analytical skills, and a working knowledge of compliance, financial reporting, and property operations within affordable housing.

 

RESPONSIBILITIES: 

  • Provide ongoing administrative support to assigned Senior Regional Managers and regional teams.
  • Support documentation and coordination for capital projects and large-scale renovations.
  • Assist with budget preparation, tracking, and budget variance reporting.
  • Collaborate with property leadership and accounting teams to ensure accurate financials, including timely support for accounts payable and receivable processes
  • Collect, review, and analyze historical income and expense data for properties.
  • Prepare accurate and timely weekly, monthly, and quarterly property performance reports.
  • Assist with due diligence for property acquisitions
  • Prepare presentations, reports, and other materials as needed.
  • Maintain organized records and documentation for the portfolio.
  • Identify trends, variances, and performance drivers; escalate insights to leadership.
  • Partner with Regional Managers to ensure consistent and accurate reporting.
  • Gather and analyze market data, including rent comparables and local trends using internal and third-party sources.
  • Interface with internal stakeholders (and external partners as needed) to support understanding of asset performance and unique property characteristics.
  • Support internal projects and portfolio-wide initiatives.
  • Assist with rollout of new programs, processes, and operational improvements.
  • Perform additional duties as assigned to support portfolio operations and evolving business needs
  • Coordinate and manage travel arrangements, including flights, hotels, and transportation.
  • Prepare, submit, expense reports accurately and timely.


Benefits

  • Generous employer contribution for 
  • Employer Paid Vision Plans.
  • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
  • 12+ paid Holidays.
  • 15 days of PTO.
  • 7 Sick days.
  • Employer Paid Life Insurance.
  • Flexible Spending Account.
  • Nationwide Pet Insurance.
  • Disability Insurance.
  • Laser Correction Discount.
  • Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

  • 1 - 3 years of experience in property management. Working knowledge of Affordable programs such as LIHTC, HUD, and Section 8 are highly encouraged.
  • High School Diploma or GED required
  • Proficiency in property management systems (e.g., Yardi, RealPage), with the ability to navigate, extract, and analyze operational and financial data
  • Project coordination or project management experience
  • Strong proficiency in Microsoft Office Suite, especially Excel
  • Proven ability to analyze data and produce clear, actionable reports
  • Adaptable and agile, with the ability to quickly step into new environments and contribute effectively
  • Excellent organizational, time management, and multitasking skills
  • High attention to detail and accuracy
  • Strong written and verbal communication skills
  • Travel: Approximately 10-15%

Apply