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Support Manager Jobs in Georgia (NOW HIRING)

HDR

IT Regional Support Services Manager

Atlanta, GA · On-site

The IT Regional Support Manager is responsible for leading the delivery of end-user technology support across a designated region. This role oversees multiple IT support teams and ensures the ...

HDR

IT Regional Support Services Manager

Atlanta, GA · On-site

The IT Regional Support Manager is responsible for leading the delivery of end-user technology support across a designated region. This role oversees multiple IT support teams and ensures the ...

AstroTurf

Astroturf Customer Support Manager

Dalton, GA · On-site

$1/mo

Job Purpose The primary function of this role will be to service AstroTurf existing customers, direct customers to correct regional teams, and promote AstroTurf services. Duties and Responsibilities

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Support Manager information

See Georgia salary details

$19K

$57.3K

$102.2K

How much do support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for support manager in Georgia is $57,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $76,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Georgia? The most popular types of Support jobs in Georgia are:
What cities in Georgia are hiring for Support Manager jobs? Cities in Georgia with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,333 per year, or $27.6 per hour.

Customer Aircraft Support Manager

Gulfstream Aerospace Corporation

Savannah, GA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

15th of 72 rated aerospace companies

Job description

Customer Aircraft Support Manager in  GAC Savannah


Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission. 

The position will be working within our repair and overhaul shop. The team is rapidly growing and will be leading teams in partnership with another manager in poentially these areas of Hydraulics, Landing Gear, Wheels, Brakes, or Component Repair.

Role is primarily first shift, but will be need to be flexible to business needs. 

Experience in one or more areas  Hydraulics, Landing Gear, Wheels, Brakes, or Component Repair is preferred. 


 

Education and Experience Requirements
Bachelor's Degree in aviation maintenance or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 6 years aviation experience to include three (3) years of experience in one or more of the support functions (Avionics, Paint, Interior or Maintenance) on large or mid-size cabin aircraft. Other An A&P license and four (4) years of related aircraft experience in addition to the six (6) years experience may offset the Bachelor's degree. Position Purpose: Direct and coordinate all aspects of a hangar support function to ensure timely and cost effective fulfillment of delivery schedules and optimum safety and quality standards. Support areas include: Avionics, Paint, Interiors or Maintenance
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Manage support area efforts to develop and maintain milestone schedules of multiple projects through utilization of available resources and proper staffing .
  2. Develop new methods and procedures and implement corrective action plans to ensure delivery of aircraft on schedule; reduce man-hours and material costs; identify and eliminate waste .
  3. Maintain effective relationships and integrative activities with other departments on all pertinent Service Center matters; ensure two-way information exchange, between internal and external customers, with respect to problems, schedule deviations, and quality variances .
  4. Ensure root causes of problems are defined and permanent corrective action is implemented .
  5. Ensure that department personnel are informed and trained on product line systems and procedures, roles, and responsibilities .
  6. Prepare reports, forecasts, charts and historical data as required. for all aspects of all product lines .
  7. Develop and monitor area training requirements .
  8. Review, adjust, and approve all product line proposals, and WCR's .
  9. Plan and control department budget performance Demonstrate creativity, foresight, and mature business ethics in solving financial problems Make decisions that have an impact on business needs and budget targets .
  10. Coordinate with material department to ensure timely delivery of parts and materials .
  11. Provide information to internal and external customers, as needed, to include quoting, renderings, manpower allocation, and billing disputes .
Additional Functions:
  1. Promote safety and good housekeeping standards and monitor repair station compliance .
  2. Perform administrative and personnel functions as required. .
Perform other duties as assigned. Other Requirements:
  1. Must be able to read blueprints, design drawings, and have basic understanding of Service Center equipment.
  2. Thorough knowledge of QC policies, procedures and all related technical data.
  3. Must be able to read, write, speak, and understand the English language.
This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 234591

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 07/31/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
 

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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