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Support Manager Jobs in Georgia (NOW HIRING)

Hi-Tech Solutions

Field Support Manager

Atlanta, GA · On-site

This person will be a Manager or leader over a tech support group. Need to be strong people person. Don't need a 20+ year experience person. Someone with a couple of years lead or manager would work.

Truist

ATM Production Support Manager

Atlanta, GA · On-site

This role leads global onshore and offshore support teams, manages incidents and problems, and ensures ATM services operate in compliance with ITIL best practices, regulatory standards, and business ...

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

RaceTrac Company Overview The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and continuous service ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

CINC Systems

Manager, Support

Duluth, GA · On-site

Manager, Support Reports To: Senior Director, Support Position Overview The Manager, Support plays a critical leadership role in ensuring the delivery of world-class customer support across CINC ...

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Support Manager information

See Georgia salary details

$19K

$57.3K

$102.2K

How much do support manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for support manager in Georgia is $57,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $76,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Georgia? The most popular types of Support jobs in Georgia are:
What cities in Georgia are hiring for Support Manager jobs? Cities in Georgia with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Georgia as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,333 per year, or $27.6 per hour.
Field Support Manager

Field Support Manager

Hi-Tech Solutions

Atlanta, GA • On-site

Other

Posted 23 days ago

Job description

Company Description

A highly motivated and leading in the industry.

Job Description


** This person will be a Manager or leader over a tech support group. Need to be strong people person. Don't need a 20+ year experience person. Someone with a couple of years lead or manager would work.


Qualifications

At least 2 years first line management experience required (service delivery, hiring, performance management, etc.). 

At least 2 years leading teams of at least 5 or more direct reports. This manager will supervise from 25-40 technicians.

5-10 years in Information Technology, preferably in a client-facing role.

1-year experience managing a geographically dispersed team preferred (this manager has employees in multiple locations across multiple states)

IT Service Management / ITIL experience required (working within ticketing systems, and cross-functional service delivery teams)

Microsoft experience required (Windows, Office, Outlook, Active Directory, etc.)

College degree preferred


Additional Information

Andy Bundad - Senior Technical Recruiter

Hi-Tech Solutions, Inc. (HTS)

2 Mid America Plaza Suite 630, Oakbrook Terrace, IL 60181

W: 630-473-6463

www.htsconsulting.com

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