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Support Manager Jobs in Georgia (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Hi-Tech Solutions

Field Support Manager

Atlanta, GA

This person will be a Manager or leader over a tech support group. Need to be strong people person. Don't need a 20+ year experience person. Someone with a couple of years lead or manager would work.

AGS

IT Support Manager

Atlanta, GA · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

RADCO

Property Support Manager - Bilingual

Atlanta, GA · On-site

The Property Support Manager fills in as the company's representative, in all areas of property operations. This is a versatile role and requires someone with a wide range of skillsets in property ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

RaceTrac Company Overview The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and continuous service ...

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Support Manager information

See Georgia salary details

$19K

$57.3K

$102.2K

How much do support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for support manager in Georgia is $57,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $76,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Georgia? The most popular types of Support jobs in Georgia are:
What cities in Georgia are hiring for Support Manager jobs? Cities in Georgia with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,333 per year, or $27.6 per hour.

Customer Support Manager

Alphabe Insight Inc

Atlanta, GA • On-site

$60K - $65K/yr

Full-time

Medical, PTO

Re-posted 26 days ago

Job description

Company Description
About Us
At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing.
Job Description
Job Description
Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.
Responsibilities
  • Lead and manage the day-to-day operations of the customer support team
  • Monitor performance metrics and implement improvements to ensure high-quality service
  • Develop and maintain customer service policies and procedures
  • Train, coach, and support team members for continuous growth
  • Handle escalated customer inquiries and resolve issues professionally
  • Collaborate with other departments to streamline processes and enhance customer satisfaction
  • Analyze trends and prepare reports to inform business decisions

Qualifications
Qualifications
  • Proven experience as a Customer Support Manager or in a similar leadership role
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Experience with CRM systems and support tools
  • Ability to lead by example in a fast-paced environment
  • Bachelor's degree in Business, Communications, or related field (preferred)

Additional Information
Benefits
  • Competitive salary ($60,000-$65,000 annually)
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skills development and leadership training
  • Paid time off and company-recognized holidays
  • Health and wellness program participation

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