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Support Developer Jobs in Illinois (NOW HIRING)

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Aurora, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Blackhornvc

Product Support Engineer

Bolingbrook, IL · On-site

$100 - $125/hr

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Naperville, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Senior Support Engineer Industry: Information Technology / Professional Services Location (City, State): Chicago, IL Assignment Type: Direct Hire Pay: $75,000 - $90,000 annually Work Schedule: Monday ...

Formic

Product Support Engineer

Joliet, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Blackhornvc

Product Support Engineer

Chicago, IL · On-site

$100 - $125/hr

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Bolingbrook, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Intercom

Technical Support Engineer

Chicago, IL · On-site

$80 - $100/hr

The Technical Support Engineer team is looking for an individual with engineering and/or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$15.91 - $43.27/hr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site

$150 - $200/hr

Polyglot Developer: Strong proficiency in writing and debugging code in one or more common ... The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single ...

Rittal

(Eplan) Technical Support Engineer

Schaumburg, IL · On-site

$80 - $100/hr

The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd ...

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How much do support developer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for support developer in Illinois is $65.22, according to ZipRecruiter salary data. Most workers in this role earn between $44.28 and $77.55 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Illinois?

For Support Developer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Illinois look for?

The top searched job categories for Support Developer jobs in Illinois are:

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Cities in Illinois with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $135,663 per year, or $65.2 per hour.

Product Support Engineer

Formic

Chicago, IL • On-site

Full-time

Posted 26 days ago

Key responsibilities

  • Own technical escalations for assigned system types and support Field Service Engineers with troubleshooting and root cause analysis.

  • Review system logs, data, configurations, and failure history to diagnose issues, reproduce failures, and test solutions.

  • Identify systemic product issues, escalate to Product Engineering, and maintain troubleshooting guides and knowledge bases.

Job description

Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

About the role

As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types.  You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.

Your primary responsibility is simple: keep the field moving. When a Field Service Engineer (FSE) encounters a problem they cannot resolve, you will step in to diagnose the issue, develop a troubleshooting path, determine the right remediation plan, and drive toward a solution quickly.

You will also look beyond the individual ticket. You will review failures across the fleet, identify repeat problems, and work with Product Engineering when something needs a permanent product fix.  You will become increasingly more knowledgeable on a range of Formic's products, ensuring that we're able to support and deliver on operational needs while minimizing the demand on Product and Software resources.

This is an in-office role based in Bolingbrook, IL or Oakland, CA. You will work closely with Field Service Engineers in the field and directly with Engineering and Design teams in the office.

In this role you will:
  • Own technical escalations for your assigned system types
  • Support FSEs with complex troubleshooting and root cause identification
  • Review logs, system data, configurations, drawings, and failure history to determine next steps
  • Reproduce field failures on equipment in the office
  • Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory
  • Build clear troubleshooting plans that FSEs can execute in the field
  • Identify repeat failures and trends across the fleet
  • Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations
  • Work directly with Engineering and Design to answer technical questions and remove blockers for the field
  • Own and improve the knowledge base for your assigned systems
  • Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned
  • Look for ways to reduce repeat visits and improve first-time resolution
  • Travel occasionally when the job requires it
What makes you a great fit:
  • 7+ years of experience with industrial automation, robotics, or manufacturing equipment
  • Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
  • Experience with PLCs, industrial robots, safety equipment,  vision, networking, or other technologies relevant to the product you support
  • Comfortable working directly with equipment to reproduce problems and test solutions
  • Able to use data and evidence to work through complex technical problems
  • Able to recognize when an issue is isolated versus part of a larger product problem
  • Strong written and verbal communication
  • Comfortable working across Field Engineering, Product Engineering, and Design
  • Able to take ownership of an escalation and drive it until there is a clear next step
  • Able to work from the Chicago or Oakland office during normal weekday hours
Bonus points if you have:
  • Bachelor's degree in engineering or a related technical field
  • Experience supporting automation deployed across multiple customer sites
  • Experience building technical support documentation or knowledge bases
  • Experience working between field service and product engineering teams
  • Experience using failure and service data to reduce repeat issues and repeat site visits

What we look for: 

We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!

  • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist.
  • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work. 
  • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results.
  • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer.
  • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit.
  • One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit.

Equal Opportunity Employment:

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.

AI Use:

At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.