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Support Analyst Ii Jobs (NOW HIRING)

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT 1601 Orange Rd. Culpeper, VA 22701 Duration: 01+ Months Location: 100% ONSITE - Assigned VDOT Culpeper ...

San Manuel Casino

Field Support Analyst II

Highland, CA · On-site

Under the direction of the Supervisor, IT Operations, the Field Support Analyst II is responsible for assisting with all end-user requests, including hardware and software support and installations ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

Addison Group is a reputable company seeking a Technology Support Analyst II to join their team. The role involves providing technical support, managing end-user devices, and collaborating with IT ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

Addison Group is a reputable company seeking a Technology Support Analyst II to join their team. The role involves providing technical support, managing devices, and collaborating with other IT staff ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues ...

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Support Analyst Ii information

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How much do support analyst ii jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is level 1, 2, and 3 support in IT?

Support Analyst II roles often involve working across multiple support levels, where Level 1 provides basic troubleshooting and initial customer contact, Level 2 handles more complex issues requiring technical expertise, and Level 3 involves advanced problem resolution, often involving specialized knowledge or development teams. These levels help structure IT support to efficiently resolve issues based on complexity and skill requirements.

Is analyst 2 higher than analyst 1?

In support analyst roles, Support Analyst II is typically a higher position than Support Analyst I, often indicating increased experience, responsibilities, and skills. Advancement usually involves gaining certifications, technical expertise, and proven performance in the role.

What tech jobs pay 400,000 a year?

Support Analyst II roles typically do not reach $400,000 annually; such high salaries are more common in executive or specialized technical positions like senior software engineers, data scientists, or IT directors with extensive experience, advanced skills, and often in leadership or high-demand industries. Achieving this level usually requires a combination of expertise, certifications, and sometimes equity or bonuses. Entry- and mid-level support roles generally have lower compensation ranges.

What is a Level 2 support job description?

A Support Analyst II is responsible for resolving complex technical issues that escalate beyond Level 1 support, often requiring in-depth troubleshooting and knowledge of systems, applications, or hardware. They typically use diagnostic tools, document solutions, and may mentor Level 1 staff, working within defined service level agreements and technical environments.

What is the difference between Support Analyst II vs Support Specialist?

AspectSupport Analyst IISupport Specialist
Required CredentialsTypically requires an associate's or bachelor's degree in IT or related field, plus relevant certifications like CompTIA A+ or Network+Often requires similar certifications and an associate's or bachelor's degree, with a focus on customer service skills
Work EnvironmentUsually works in IT support teams within corporate or technical environments, handling technical issuesPrimarily customer-facing, working in help desks or support centers to assist end-users
Employer & Industry UsageCommonly employed in IT departments across various industries, including tech, finance, healthcareFound in customer service centers, tech companies, and service providers

Support Analyst II and Support Specialist roles share similar educational backgrounds and certifications, but Support Analyst II typically handles more technical and complex issues within IT teams, while Support Specialists focus more on customer service and basic troubleshooting. Both roles are essential in supporting users and maintaining system functionality.

More about Support Analyst Ii jobs
What states have the most Support Analyst Ii jobs? States with the most job openings for Support Analyst Ii jobs include:
What job categories do people searching Support Analyst Ii jobs look for? The top searched job categories for Support Analyst Ii jobs are:
Infographic showing various Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Program Support Analyst II

Program Support Analyst II

XTREME SOLUTIONS INC

Washington, DC

Full-time

Re-posted 25 days ago

Job description

Job Title: Program Support Analyst II

Report to: Contract Supervisor

Customer: Department of State

Location: 600 19th Street NW, Washington, DC 20006

Classification: Exempt

GS Equivalent: GS-12 Step 1

This position is located in the Office of Program Management & Operational support and serves as an active participant in analyzing management information on the regional and program performance, to include project development and implementation; technical assistance; and monitoring and assessment of project performance to provide support to Passport Service executive, program, and field offices.

  • Analyze information obtained from weekly/monthly reports, and other audits or validation studies to identify overall business process strengths and problems.
  • Analyze workload productivity information and identifying production/productivity performance problems.
  • Make recommendations for problems resolution or enhanced production/productivity.
  • Analyze policies and procedures for accuracy.
  • Coordinate operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices.
  • Perform management and program analyses.
  • Establish/maintain cooperative working relationships with coworkers and officials representing organizations within and outside the Department's Bureau of Consular Affairs.
  • Communicate effectively both orally and in writing to include presenting information at meetings and drafting and editing policy/decision papers for management, and providing assistance and training.

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