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Support Analyst Ii Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

ICM Ventures Inc

Support Analyst II

Colwich, KS · On-site

This role provides the most visible line of technical support in the company's IT organization. The resource should have a friendly demeanor with the ability to comfortably deescalate a situation.

nLeague

Technical Support Analyst 2

Culpeper, VA · On-site

Job Id: 762179 Position: Tech Support Analyst 2 Client: VDOT Location: VDOT Culpeper District IT 1601 Orange Rd. Culpeper, VA 22701 Duration: 01+ Months Location: 100% ONSITE - Assigned VDOT Culpeper ...

San Manuel Casino

Field Support Analyst II

Highland, CA · On-site

Under the direction of the Supervisor, IT Operations, the Field Support Analyst II is responsible for assisting with all end-user requests, including hardware and software support and installations ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

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Support Analyst Ii information

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How much do support analyst ii jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Support Analyst II vs Support Specialist?

AspectSupport Analyst IISupport Specialist
Required CredentialsTypically requires an associate's or bachelor's degree in IT or related field, plus relevant certifications like CompTIA A+ or Network+Often requires similar certifications and an associate's or bachelor's degree, with a focus on customer service skills
Work EnvironmentUsually works in IT support teams within corporate or technical environments, handling technical issuesPrimarily customer-facing, working in help desks or support centers to assist end-users
Employer & Industry UsageCommonly employed in IT departments across various industries, including tech, finance, healthcareFound in customer service centers, tech companies, and service providers

Support Analyst II and Support Specialist roles share similar educational backgrounds and certifications, but Support Analyst II typically handles more technical and complex issues within IT teams, while Support Specialists focus more on customer service and basic troubleshooting. Both roles are essential in supporting users and maintaining system functionality.

More about Support Analyst Ii jobs
What states have the most Support Analyst Ii jobs? States with the most job openings for Support Analyst Ii jobs include:
What job categories do people searching Support Analyst Ii jobs look for? The top searched job categories for Support Analyst Ii jobs are:
Infographic showing various Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT Support Analyst II

HCTec

Mesa, AZ • Hybrid

Full-time

Re-posted 23 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

133rd of 221 rated it services

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

Perform routine maintenance on computer systems, such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24/7 On-Call IT Support rotation.

Travel to client locations in the local area.

Knowledge, Skills, & Abilities:

Education:

Bachelor's degree in computer science, Information Technology, or related field.

2+ years of experience in IT support or related role.

Experience:

Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills

Requirements:

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

Employment Type: FULL_TIME

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