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Support Analyst Ii Jobs (NOW HIRING)

Netrix Global

Support Analyst II

Wyomissing, PA · On-site

The Support Analyst II will also be responsible for completing requests from hosted customers for operational support activities in the Wyomissing, PA Netrix data center. You will be responsible for ...

Netrix Global

Support Analyst II

Wyomissing, PA

The Support Analyst II will also be responsible for completing requests from hosted customers for operational support activities in the Wyomissing, PA Netrix data center. You will be responsible for ...

mytfcuhr

Operations Support Analyst II

Oklahoma City, OK · Hybrid

$37.41/hr

As an Operations Support Analyst II , you will be responsible for the following: * Providing technical expertise enabling the successful daily operation of TFCU's core system operations and support ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

LayerCake Technologies

Support Analyst II

Bryan, TX · On-site

Support Analyst II Bryan, TX Job Title: Enterprise Support Analyst II Company: LayerCake Technologies Location: Bryan, TX Role Overview The Onsite Support Engineer II provides technical support ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Ignite Retail Technology

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Tech Support Analyst II

Charlotte, NC · Remote

Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...

Berkley

Support Analyst II

Urbandale, IA · Hybrid

The company is an equal opportunity employer. #LI-LD1 #LI-HYBRID Responsibilities As a Support Analyst II , you will provide support and assistance for various applications and teams within the ...

Berkley

Support Analyst II

Urbandale, IA · On-site

The company is an equal opportunity employer. #LI-LD1 #LI-HYBRID Responsibilities As a Support Analyst II , you will provide support and assistance for various applications and teams within the ...

Berkley

Support Analyst II

Urbandale, IA · Hybrid

The company is an equal opportunity employer. #LI-LD1 #LI-HYBRID As a Support Analyst II , you will provide support and assistance for various applications and teams within the Berkley Regional ...

LayerCake

Support Analyst II

Bryan, TX · On-site

Enterprise Support Analyst II Company: LayerCake Technologies Location: Bryan, TX Role Overview The Onsite Support Engineer II provides technical support either onsite or by phone as assigned. This ...

LayerCake Technologies

Support Analyst II

Bryan, TX · On-site

Enterprise Support Analyst II Company: LayerCake Technologies Location: Bryan, TX Role Overview The Onsite Support Engineer II provides technical support either onsite or by phone as assigned. This ...

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Support Analyst Ii information

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How much do support analyst ii jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Support Analyst II vs Support Specialist?

AspectSupport Analyst IISupport Specialist
Required CredentialsTypically requires an associate's or bachelor's degree in IT or related field, plus relevant certifications like CompTIA A+ or Network+Often requires similar certifications and an associate's or bachelor's degree, with a focus on customer service skills
Work EnvironmentUsually works in IT support teams within corporate or technical environments, handling technical issuesPrimarily customer-facing, working in help desks or support centers to assist end-users
Employer & Industry UsageCommonly employed in IT departments across various industries, including tech, finance, healthcareFound in customer service centers, tech companies, and service providers

Support Analyst II and Support Specialist roles share similar educational backgrounds and certifications, but Support Analyst II typically handles more technical and complex issues within IT teams, while Support Specialists focus more on customer service and basic troubleshooting. Both roles are essential in supporting users and maintaining system functionality.

More about Support Analyst Ii jobs
What states have the most Support Analyst Ii jobs? States with the most job openings for Support Analyst Ii jobs include:
What job categories do people searching Support Analyst Ii jobs look for? The top searched job categories for Support Analyst Ii jobs are:
Infographic showing various Support Analyst Ii job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% Internship, 33% Full Time, 2% Part Time, 59% Contract, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Support Analyst II

Support Analyst II

Netrix Global

Wyomissing, PA • On-site

Full-time

PTO

Posted 20 days ago

Job description

About The Opportunity
Netrix Global is looking for a Support Analyst II is responsible for monitoring customers and Netrix equipment. They must also monitor data center infrastructure located within the Wyomissing, PA data center to ensure that customer and Netrix data and equipment are secure, operational, and highly available. Performing initial assessments of alerts and escalating per customer procedures will be required. The Support Analyst II will also be responsible for completing requests from hosted customers for operational support activities in the Wyomissing, PA Netrix data center. You will be responsible for opening support tickets for our hosted customers. In addition, you will be providing timely and accurate responses to all incoming requests, escalating to higher-tier engineering teams as needed, and providing information that can be used to resolve or eliminate recurring problems.
How You Will Make An Impact
  • Monitor and perform on-going maintenance on servers, network equipment and ensure the flow of data across the network.
  • Provide IT support for customers and internal environments.
  • Collaborate with software, network, hardware, and security teams for efficiency.
  • Perform basic triage of incidents and notify customers as required in a timely manner.
  • Working knowledge of AS400/iSeries for backups and daily procedures.
  • Accept calls and research, resolve, and respond to incidents in accordance with current standards.
  • Monitor and record incident tickets for all customer emails. Respond accordingly by performing requested tasks and/or escalating tickets to other groups as necessary.
  • Assist customers with on-site work as needed and manage data retention policies as defined by customers, third party vendors or internal policies.
  • Demonstrate basic working knowledge and troubleshooting abilities associated with all alarms, alerts, and notifications from monitoring systems.
    • Examples: Fire, Security, power, and HVAC
  • Follow directions in accordance with data center system maintenance including PDU installation, power circuit auditing, lighting upkeep, and rudimentary CRAC unit management.
  • Run hardware diagnostics, replace/upgrade internal system components, hard drives, and network cables.
  • Perform physical server and network equipment racking and decommissions as defined in SOPs.
  • Installation of cross-connects, patching, and labeling as per data center standards.
  • Demonstrate basic knowledge of network systems, topology, and troubleshooting.
  • Provide smart hands assistance for customers or remote technicians.
  • Document internal and customer processes and deployments.
  • Recommend improvements to documentation and processes for both internal and customers.
  • Maintain data center inventory, spare equipment, and device RMAs.
  • Daily Data Center Facilities Walkthroughs.
  • Participate in escalation events, act as the local point of contact as needed, understand the escalation paths both locally and globally, be familiar with customer SLAs, provide escalation and communicate status in accordance with the primary POC and the SOP.
  • Deliver exceptional customer service.
  • Submit accurate, innovative resolutions to internal and customer knowledge base.
  • Participate in team projects that enhance the quality or efficiency of the TOC.
  • Job requires alternate work schedules which will include some holiday, weekend, and off-shift work.
  • All Support Analysts are responsible for working overtime as needed to assist in providing coverage for open shifts on weekends and because of call-offs and PTO.
  • On-call rotation for emergency site visit requests.
  • Perform operational support tasks as requested by customers.
  • Completion of the shift checklist & shift turnover reports.
  • Other duties as assigned.
What You Will Bring To The Table
Minimum Qualifications
  • Associate degree in Computer Science related major and higher.
  • Strong customer service attitude and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Proven ability to execute multiple tasks efficiently and effectively required.
  • Proven ability to work effectively in a team environment required.
  • Demonstrated flexibility, organization and self-motivation required.

Desired Qualifications
  • Knowledge of A+, Network+, Security+, and Linux+ certifications, or working experience is highly recommended.
  • Minimum 2 years of experience of ticketing systems i.e., Jira, Service Now required.
  • Minimum 2 years of strong technical troubleshooting experience while providing quality service to customers.
  • Experience with RMM and Network monitoring tools i.e., LogicMonitor, ConnectWise Command, N-Able, Kayesa, etc.
  • VMWare, Active Directory, and Datto
  • iSeries and iSeries monitoring
  • Building and deploying servers
  • Troubleshooting server operating systems and software
  • Network topography and protocols.
  • Data center cooling/HVAC systems and equipment
  • Data center electrical systems, power deployment and usage, including backup systems.

Key Position Details:
  • Working Shift: Mon-Friday 8 AM to 4:30 PM Eastern time shift
  • Expected to work on-site at Wyomissing, PA Data Center.
About Us
At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com

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