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Support Analyst Ii Jobs (NOW HIRING)

SMART

SUPPORT ANALYST II

Troy, MI · On-site

$74K/yr

Support Analyst II Department: Information Technology General Summary Under general supervision, the Support Analyst II is responsible for providing timely, effective, and user-focused technical ...

Netrix Global

Support Analyst II

Wyomissing, PA · On-site

The Support Analyst II will also be responsible for completing requests from hosted customers for operational support activities in the Wyomissing, PA Netrix data center. You will be responsible for ...

Netrix Global

Support Analyst II

Wyomissing, PA

The Support Analyst II will also be responsible for completing requests from hosted customers for operational support activities in the Wyomissing, PA Netrix data center. You will be responsible for ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Medical City Plano

EHR Support Analyst II

Plano, TX · On-site

Job Summary and Qualifications The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary ...

New

Judge Group, Inc.

Technical Support Analyst 2

Tempe, AZ · On-site

$35 - $40/hr

Tempe, AZ Salary: $35.00 USD Hourly - $40.00 USD Hourly Description: IT Support Analyst II Location: Onsite in Tempe, AZ 85281 Pay Rate: 35-40 per hour Position Type: Contract to Hire Contact: Please ...

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

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Support Analyst Ii information

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How much do support analyst ii jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is level 1, 2, and 3 support in IT?

Support Analyst II roles often involve working across multiple support levels, where Level 1 provides basic troubleshooting and initial customer contact, Level 2 handles more complex issues requiring technical expertise, and Level 3 involves advanced problem resolution, often involving specialized knowledge or development teams. These levels help structure IT support to efficiently resolve issues based on complexity and skill requirements.

Is analyst 2 higher than analyst 1?

In support analyst roles, Support Analyst II is typically a higher position than Support Analyst I, often indicating increased experience, responsibilities, and skills. Advancement usually involves gaining certifications, technical expertise, and proven performance in the role.

What tech jobs pay 400,000 a year?

Support Analyst II roles typically do not reach $400,000 annually; such high salaries are more common in executive or specialized technical positions like senior software engineers, data scientists, or IT directors with extensive experience, advanced skills, and often in leadership or high-demand industries. Achieving this level usually requires a combination of expertise, certifications, and sometimes equity or bonuses. Entry- and mid-level support roles generally have lower compensation ranges.

What is a Level 2 support job description?

A Support Analyst II is responsible for resolving complex technical issues that escalate beyond Level 1 support, often requiring in-depth troubleshooting and knowledge of systems, applications, or hardware. They typically use diagnostic tools, document solutions, and may mentor Level 1 staff, working within defined service level agreements and technical environments.

What is the difference between Support Analyst II vs Support Specialist?

AspectSupport Analyst IISupport Specialist
Required CredentialsTypically requires an associate's or bachelor's degree in IT or related field, plus relevant certifications like CompTIA A+ or Network+Often requires similar certifications and an associate's or bachelor's degree, with a focus on customer service skills
Work EnvironmentUsually works in IT support teams within corporate or technical environments, handling technical issuesPrimarily customer-facing, working in help desks or support centers to assist end-users
Employer & Industry UsageCommonly employed in IT departments across various industries, including tech, finance, healthcareFound in customer service centers, tech companies, and service providers

Support Analyst II and Support Specialist roles share similar educational backgrounds and certifications, but Support Analyst II typically handles more technical and complex issues within IT teams, while Support Specialists focus more on customer service and basic troubleshooting. Both roles are essential in supporting users and maintaining system functionality.

More about Support Analyst Ii jobs
What states have the most Support Analyst Ii jobs? States with the most job openings for Support Analyst Ii jobs include:
What job categories do people searching Support Analyst Ii jobs look for? The top searched job categories for Support Analyst Ii jobs are:
Infographic showing various Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
SUPPORT ANALYST II

SUPPORT ANALYST II

SMART

Troy, MI • On-site

$74K/yr

Full-time

Posted 20 days ago

Job description


Job Title: Support Analyst II

Department: Information Technology


General Summary

Under general supervision, the Support Analyst II is responsible for providing timely, effective, and user-focused technical support to ensure the continuity of business operations. This role functions as a Tier 2 support resource, responsible for advanced troubleshooting, issue escalation support, and resolving complex incidents that require deeper technical analysis.

Duties and Responsibilities

  • Serves as an escalated point of contact for IT-related issues via phone, email, and ticketing systems.
  • Track, document, and update incidents and service requests in the helpdesk system.
  • Communicate updates, resolutions, and follow-ups to ensure high user satisfaction.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Identify root causes to help prevent recurring issues.
  • Maintain IT inventory, warranties, and asset tracking systems.
  • Support enterprise systems, including Windows OS, Microsoft 365, printers, and business applications.
  • Provide user knowledge transfer and training as needed.
  • Create and maintain knowledge base articles, FAQs, and user guides.
  • Contribute to improving IT processes, workflows, and service delivery.
  • Programs, implements, and documents technical hardware staging and software installation.
  • Perform computer hardware and software maintenance as needed and instructed.
  • Provide remote and on-site support across multiple locations.
  • Participate in infrastructure technology enhancements and rollouts.
  • Support and assist with the Microsoft 365 environment as well as its applications.
  • Support board meetings, executive event setup, and live-streaming operations.
  • Assist with email security, spam filtering, and mailbox management.
  • Assist with employee onboarding and equipment training.
  • May be required to be on call 24/7, including after business hours, weekends, and holidays.
  • Performs other duties as assigned.


Knowledge, Skills, and Abilities

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • An equivalent combination of certifications and experience may be substituted for the minimum requirements.
  • Preferred: 3–5+ years of experience in Tier 1 or Tier 2 IT support, service desk operations, or systems administration.
  • Experience supporting and knowledge of Microsoft 365 and Windows-based environments.
  • Foundational knowledge of networking concepts such as TCP/IP, DNS, and DHCP.
  • Experience developing and delivering training modules.
  • Experience with hardware staging, deployment, and maintenance.
  • Experience with logging and routing in helpdesk/ticketing systems.
  • Experience with performing in-depth root cause analysis for recurring or high-impact incidents.
  • Strong customer service and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to manage time and projects with minimal supervision.
  • Must be able to lift IT equipment.


SMART is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age


THE AUTHORITY RESERVES THE RIGHT TO REVISE OR CHANGE THIS JOB DESCRIPTION AT ANY TIME.