ZipRecruiter

Log In

1

Support Analyst Ii Jobs (NOW HIRING)

LayerCake

Support Analyst I

Bryan, TX · On-site

Enterprise Support Analyst I Company: LayerCake Technologies Location: 100% onsite in Bryan, TX ... Engineer II provides technical support either onsite or by phone as assigned. This role is ...

LayerCake Technologies

Support Analyst I

Bryan, TX · On-site

Enterprise Support Analyst I Company: LayerCake Technologies Location: 100% onsite in Bryan, TX ... Engineer II provides technical support either onsite or by phone as assigned. This role is ...

LayerCake Technologies

Support Analyst I

Bryan, TX

Enterprise Support Analyst I Company: LayerCake Technologies Location: 100% onsite in Bryan, TX Role Overview LayerCake is seeking a Support Analyst I to provide technical support primarily via phone ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a ...

Skynet Innovations

Support Analyst II

Bryan, TX · On-site

Enterprise Support Analyst II Company: LayerCake Technologies Location: 100% onsite in Bryan, TX Role Overview The Onsite Support Engineer II provides technical support either onsite or by phone as ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a ...

Addison Group

Technology Support Analyst II

Albany, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

Addison Group

Technology Support Analyst II

Buffalo, NY

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

next page

Showing results 1-20

All JobsSupport Analyst Ii Jobs

Support Analyst Ii information

See salary details

$14

$31

$56

How much do support analyst ii jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support analyst ii in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is level 1, 2, and 3 support in IT?

Support Analyst II roles often involve working across multiple support levels, where Level 1 provides basic troubleshooting and initial customer contact, Level 2 handles more complex issues requiring technical expertise, and Level 3 involves advanced problem resolution, often involving specialized knowledge or development teams. These levels help structure IT support to efficiently resolve issues based on complexity and skill requirements.

Is analyst 2 higher than analyst 1?

In support analyst roles, Support Analyst II is typically a higher position than Support Analyst I, often indicating increased experience, responsibilities, and skills. Advancement usually involves gaining certifications, technical expertise, and proven performance in the role.

What tech jobs pay 400,000 a year?

Support Analyst II roles typically do not reach $400,000 annually; such high salaries are more common in executive or specialized technical positions like senior software engineers, data scientists, or IT directors with extensive experience, advanced skills, and often in leadership or high-demand industries. Achieving this level usually requires a combination of expertise, certifications, and sometimes equity or bonuses. Entry- and mid-level support roles generally have lower compensation ranges.

What is a Level 2 support job description?

A Support Analyst II is responsible for resolving complex technical issues that escalate beyond Level 1 support, often requiring in-depth troubleshooting and knowledge of systems, applications, or hardware. They typically use diagnostic tools, document solutions, and may mentor Level 1 staff, working within defined service level agreements and technical environments.

What is the difference between Support Analyst II vs Support Specialist?

AspectSupport Analyst IISupport Specialist
Required CredentialsTypically requires an associate's or bachelor's degree in IT or related field, plus relevant certifications like CompTIA A+ or Network+Often requires similar certifications and an associate's or bachelor's degree, with a focus on customer service skills
Work EnvironmentUsually works in IT support teams within corporate or technical environments, handling technical issuesPrimarily customer-facing, working in help desks or support centers to assist end-users
Employer & Industry UsageCommonly employed in IT departments across various industries, including tech, finance, healthcareFound in customer service centers, tech companies, and service providers

Support Analyst II and Support Specialist roles share similar educational backgrounds and certifications, but Support Analyst II typically handles more technical and complex issues within IT teams, while Support Specialists focus more on customer service and basic troubleshooting. Both roles are essential in supporting users and maintaining system functionality.

More about Support Analyst Ii jobs
What states have the most Support Analyst Ii jobs? States with the most job openings for Support Analyst Ii jobs include:
What job categories do people searching Support Analyst Ii jobs look for? The top searched job categories for Support Analyst Ii jobs are:
Infographic showing various Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Applications Support Analyst II

Applications Support Analyst II

St. Joseph's/Candler

Savannah, GA • On-site

$38.37/hr

Full-time

Re-posted 23 days ago

St. Joseph's/Candler Health System rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads "go-live" and "upgrade" processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.
  • Education
    • Bachelors in Information Systems - Required
  • Experience
    • 3 - 5 Years Health systems functional areas or installing/maintaining computer system applications - Required
    • Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred
    • Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications - Preferred
  • License & Certification
    • None Required
  • Core Job Functions
    • Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
    • Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
    • Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications.
    • Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product.

What St. Joseph's/Candler Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply