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Success Partners Jobs in Florida (NOW HIRING)

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ... Manage a portfolio of Elite partners as the primary point of contact for service-related engagement.

DocuPhase

Customer Success Manager

Saint Petersburg, FL · On-site

Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and ... Manage a portfolio of Elite partners as the primary point of contact for service-related engagement.

Guardz

Customer Success Manager

Miami, FL · On-site

To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Customer Success at Guardz is being rebuilt around AI ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Partner with product and engineering to influence roadmap * Build scalable playbooks to elevate customer success Who Thrives Here You're a commercially-minded relationship owner , not just a support ...

Guardz

Customer Success Manager

Miami, FL

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ... Guide new partners to first value and monitor adoption to catch risk before it affects renewals.

Guardz

Customer Success Manager

Miami, FL · On-site

To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Customer Success at Guardz is being rebuilt around AI ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Partner with the Sales team to identify and team up on upsell and cross-sell opportunities ...

Altium Limited

Customer Success Manager

Orlando, FL · On-site

This role partners closely with Professional Services, Technical Support, Sales, and Product to ensure customers have a seamless experience throughout their lifecycle. Success is measured by customer ...

New

Guardz

Customer Success Manager

Miami, FL · On-site

To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Customer Success at Guardz is being rebuilt around AI ...

eMed LLC

Client Success Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health ... We partner with employers, governments, unions, and payers to deliver innovative solutions that ...

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Showing results 21-40

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Success Partners information

What is the difference between Success Partners vs Customer Success Managers?

AspectSuccess PartnersCustomer Success Managers
CredentialsTypically require experience in client relations, project management, and industry-specific knowledgeOften need experience in customer service, account management, and relevant certifications
Work EnvironmentCollaborate closely with clients and internal teams to ensure product adoption and successManage customer accounts, address issues, and promote product usage
Employer & Industry UsageUsed across tech, SaaS, and consulting firms focusing on client successCommon in software, tech, and service industries managing client relationships

Success Partners and Customer Success Managers both focus on client satisfaction and retention. Success Partners often work proactively to build strategic relationships, while Customer Success Managers typically handle day-to-day account management. The roles overlap but differ mainly in scope and approach, with Success Partners emphasizing partnership development and Customer Success Managers focusing on operational support.

What are popular job titles related to Success Partners jobs in Florida?

For Success Partners jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Success Partners jobs in Florida look for?

The top searched job categories for Success Partners jobs in Florida are:

What cities in Florida are hiring for Success Partners jobs?

Cities in Florida with the most Success Partners job openings:

Success Partners jobs near you

Customer Success Manager

Kaseya Careers

Orlando, FL • On-site

Full-time

Posted 25 days ago

Job description

Position Summary

As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support experience. This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and satisfaction.

You will work cross-functionally with Support, Product, Engineering, and Customer Success teams to identify trends, reduce recurring issues, improve service delivery, and enhance the overall customer experience. This is a proactive service management role focused on relationship management, analytics, and strategic engagement - not reactive ticket handling.

Key Responsibilities

  • Manage a portfolio of Elite partners as the primary point of contact for service-related engagement.
  • Build and maintain strong relationships with customer stakeholders and internal cross-functional teams.
  • Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation trends, and overall service performance.
  • Identify operational risks, recurring issues, and opportunities for continuous service improvement.
  • Conduct Quarterly Business Reviews (QBRs) focused on support performance, trends, root cause analysis, and actionable recommendations.
  • Translate technical support data into clear business insights and customer-facing recommendations.
  • Coordinate and manage high-priority escalations to ensure timely resolution and effective communication.
  • Partner with Support, Product, and Engineering teams to address systemic issues and improve service quality.
  • Advocate for customers while aligning with internal operational processes and support standards.
  • Recommend improvements related to product configuration, support workflows, best practices, and customer enablement.
  • Contribute to the ongoing development of Elite Support processes, playbooks, and operational standards.
  • Drive proactive customer engagement initiatives to improve long-term customer success and stability.
  • Maintain accurate documentation, reporting, and communication regarding customer health and service trends.
  • Achieve internal KPIs related to customer satisfaction, escalation reduction, service improvement, and partner engagement.
  • Perform additional duties and responsibilities as assigned.

Required Qualifications

  • 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles.
  • Experience managing enterprise or high-value customer relationships.
  • Experience working cross-functionally with Support, Product, Engineering, and Operations teams.
  • Strong background in SaaS, IT services, enterprise software, or cybersecurity environments.
  • Experience analyzing support KPIs and operational performance metrics.

Preferred Qualifications

  • Experience within MSP, IT management, cybersecurity, or SaaS industries.
  • Familiarity with support platforms, CRM systems, and reporting tools.
  • Experience conducting Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs).
  • ITIL, Customer Success, or Service Management certifications preferred.
  • Bachelor's degree or equivalent professional experience.
  • Experience driving operational process improvement and enterprise escalation management initiatives.

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