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Success Manager Jobs in Spring, TX (NOW HIRING)

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Customer Success DMS Manager

Houston, TX

$115.40K - $192.30K/yr

Do you enjoy collaborating cross-functionally to deliver on common goals Position Overview We are seeking a strategic and analytical Customer Success Manager to lead a team of four Customer Success ...

UVeye

Team Lead, Customer Success

Houston, TX · Remote

The Customer Success Team Lead will oversee a team of Customer Success Managers (CSMs) responsible for managing dealer partnerships within the dealership sector. This role will drive customer ...

UVeye

Team Lead, Customer Success

Houston, TX · On-site +1

$125K - $135K/yr

The Customer Success Team Lead will oversee a team of Customer Success Managers (CSMs) responsible for managing dealer partnerships within the dealership sector. This role will drive customer ...

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$28.9K

$73.9K

$124.6K

How much do success manager jobs pay per year?

As of May 30, 2026, the average yearly pay for success manager in Spring, TX is $73,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.
What are popular job titles related to Success Manager jobs in Spring, TX? For Success Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Spring, TX look for? The top searched job categories for Success Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Success Manager jobs? Cities near Spring, TX with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Spring, TX as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $73,918 per year, or $35.5 per hour.
Customer Success Manager - High Touch

Customer Success Manager - High Touch

Proofpoint

Magnolia, TX

Other

Posted 18 days ago

Job description

About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.
This is a post sales, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.
Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience.
Your day-to- day
  • Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
  • Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them
  • Secure approval from your customers' decision makers on the CSP's content and timeline
  • Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own
  • Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful
  • Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management
  • Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track
  • Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction
  • Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.
What you bring to the team
  • 4-year college degree in a business area, technical area or equivalent
  • 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
  • Demonstrate a thorough knowledge of customer success principles and the rationale for the related behaviour
  • Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice
  • Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
  • Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
  • Proven ability to influence colleagues and customers to act in high impact situations
  • Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
  • Current knowledge of cybersecurity solutions and productivity suites
  • Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
  • Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
  • Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
  • Evidence of pristine documentation, executive communications, white papers, etc.
  • Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
  • Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
  • Ability to work independently, ability to adapt quickly, positive attitude
  • Travel: Moderate travel (25%+)
#LI-CB1
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Apply