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Title: Renewal Operations Manager
Location: Remote - North America
Position Summary:
Sapiens is building a dedicated renewal function - and you will help the team build it. You will own a defined segment of the NA renewal book, managing the commercial renewal process end to end, identifying pricing uplift opportunities, and ensuring contracts are structured to protect and grow Sapiens' ARR. You will work closely with BU leaders and PMs who currently manage these customer relationships, transitioning commercial ownership of the renewal conversation while maintaining continuity for the customer.
You do not need to have done this exact job before. You need to be analytically curious, comfortable in a spreadsheet and a contract at the same time and motivated by commercial outcomes, not just the relationship.
This is not a relationship maintenance role. You will be working with contract data, usage patterns, pricing models, and financial analysis to find the commercial opportunity in each account and then execute against it. The function is new and the playbook does not exist yet. You will be working with the VP Global Renewals and the team to help define the go forward process and experience.
Key Responsibilities
Commercial Renewal Execution

• End-to-end management of assigned renewal accounts - outreach, negotiation, quoting, documentation, and booking
• Identify pricing uplift opportunities within existing contracts - CPI escalators, license true-ups, tier migrations, maintenance-to-subscription transitions
• Maintain accurate renewal pipeline and 90-120 day rolling forecast in Salesforce
• Coordinate with Finance and Legal on non-standard terms and approval workflows

Relationship Transition & Internal Collaboration

• Work directly with BU leadership and PMs on assigned accounts - learn the customer relationship, earn the commercial trust, and take ownership of renewal conversations over time
• Partner with CSMs and PS leads on account health - you own the commercial conversation, they own the delivery relationship
• Escalate complex deal structures, pricing exceptions, and high-risk accounts to the Senior Renewal Ops Manager
• Contribute findings to the team playbook - document patterns, objections, and what works

Analytics & Pipeline Management

• Ensure your book is clean, current, and flagged for risk
• Review contract data to understand pricing history, renewal dates, and structural opportunities before entering customer conversations
• Produce accurate weekly forecast updates and pipeline commentary for the senior team

Requirements
Required:

• 7+ years of experience with Sales, Deal Desk, RevOps with B2B software strongly preferred
• Comfortable reading software contracts and extracting key commercial terms - renewal dates, pricing structures, escalator clauses, PS carve-outs
• Strong analytical skills - Excel/Google Sheets proficiency required; Salesforce experience preferred
• Direct communicator - comfortable having commercial conversations with procurement and finance contacts at customer organizations
• Curious about the data - wants to understand why a customer is structured the way they are, not just when they renew

Preferred:

• Insurance or financial services software experience
• Experience in a service-heavy software environment
• Familiarity with CPQ, CLM, or contract management tools

Why This Role
This is a builder role. We are not looking for someone who has spent their career running a mature renewal process at a large company. We are looking for someone who can create one from raw data and ambition.
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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We Are
Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.
The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.
With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.
Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Your Recruitment Journey
We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Apply
Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.
1
Review
Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture
2
Interview
This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens
3
Offer
If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape
4
Onboard
Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
5
Disclaimer
Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.