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Student Support Jobs in Florida (NOW HIRING)

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Job Title: Student Support Specialist Employment Type: Full Time, 40 hours/week Reports to: Customer Care Manager FLSA Status: Non-Exempt Who We Are SurgeU is a mission-driven parent company ...

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Job Title: Student Support Specialist Employment Type: Full Time, 40 hours/week Reports to: Customer Care Manager FLSA Status: Non-Exempt Who We Are SurgeU is a mission-driven parent company ...

KIPP

26-27 Student Support Counselor

Miami, FL · On-site

The Student Support Counselor (SSC) plays a central role in maintaining a calm and positive school culture by supporting the social-emotional development of all students. The Student Support ...

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How much do student support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for student support in Florida is $16.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by student support professionals, and how can they effectively address them?

Student Support professionals often encounter challenges such as balancing the diverse needs of students, managing high caseloads, and addressing sensitive issues like academic struggles or personal hardships. To effectively address these challenges, they prioritize strong communication skills, empathy, and collaboration with faculty, counselors, and families. Utilizing time management techniques and staying up-to-date with institutional resources also helps them provide timely and effective support, ensuring students feel heard and empowered.

What is the difference between Student Support vs Academic Advisor?

AspectStudent SupportAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may require associate's degreeBachelor's degree often required; some roles prefer related certifications
Work EnvironmentSchools, colleges, universities, student centersEducational institutions, advising offices, student services
Employer & Industry UsageEducational institutions, non-profits, community programsColleges, universities, academic departments
Common Search & Comparison IntentUnderstanding roles assisting students with daily needsGuidance on academic planning and course selection

Student Support roles focus on assisting students with daily needs, well-being, and resource navigation, often requiring less formal education. Academic Advisors primarily guide students through academic planning, course selection, and degree progress, typically requiring a bachelor's degree. Both roles are vital in educational settings but serve different functions within student success.

What are the key skills and qualifications needed to thrive as a student support professional?

To thrive as a Student Support professional, you need a background in education or counseling, knowledge of student development, and often a relevant degree or certification. Familiarity with student information systems, learning management software, and case management tools is frequently required. Strong interpersonal skills, empathy, and problem-solving abilities are essential for building trust and effectively addressing student concerns. These competencies are crucial for fostering student success, supporting well-being, and ensuring a positive educational experience.

What is a student support?

Student support roles are positions within educational institutions focused on helping students succeed academically, socially, and emotionally. These roles can include counselors, academic advisors, learning support staff, and mental health professionals who provide guidance, resources, and assistance to students. The goal of student support staff is to address barriers to learning, promote well-being, and ensure that all students have access to the resources they need to thrive in their educational environment.
What are the most commonly searched types of Student Support jobs in Florida? The most popular types of Student Support jobs in Florida are:
What cities in Florida are hiring for Student Support jobs? Cities in Florida with the most Student Support job openings:
Student Support jobs near you
Infographic showing various Student Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,455 per year, or $16.1 per hour.

Student Support Specialist

Life Surge

Palmetto, FL • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

Job description

Job Title: Student Support Specialist


Employment Type: Full Time, 40 hours/week

Reports to: Customer Care Manager


FLSA Status: Non-Exempt


Who We Are

SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. One of the fastest-growing organizations in the country, Life Surge/SurgeU exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

Opportunity

Life Surge/SurgeU is seeking a passionate Student Enrollment Representative, who desires to help and encourage others. This person will play a crucial role in ensuring the satisfaction and success of our users. They will be responsible for providing timely and effective support to address inquiries, resolve issues, and enhance the overall user experience on our platform. Serving as the primary point of contact for users, demonstrating exceptional communication skills, they will utilize communication tools such as calls, texts, and live chats to help students succeed in their learning journey.

Essential Duties

  • Proactively welcome new students and take them through an exceptional admissions experience
  • Passionately deliver prompt and professional response to students via phone, email, text chat, live chat and other appropriate communication means
  • Troubleshoot, evaluate, resolve, triage calls and support issues per company guidelines
  • Support all student access to applicable platforms including online student communities and online student classes
  • Provide support activity, including resetting of passwords, software setup and internet connectivity
  • Support online classroom components including; event management, recordings, and instructor support
  • Provide feedback regarding the quality of online instructor delivery
  • Input data into student support tracking systems or CRM relative to online education and student support
  • Support reporting requests for management,and continuously seek opportunities to enhance customer support processes and procedures to improve efficiency and effectiveness
  • Support management via online classroom as it pertains to online education operations topics
  • Deliver software training to online instructors as needed

Qualifications

  • Work-related experience required in the areas of customer service, contact centers, customer support and database administration
  • Maintain a friendly and professional demeanor
  • Computer proficiency: Windows PC, Mac (helpful), Multiple Browsers, Internet Navigation, CRM Experience(HubSpotPreferred), Microsoft Office products, Entry level knowledge in computer hardware and software technology
  • Excellent oral and written communication skills required
  • Adept at providing accurate, professional, friendly, patient, composed and polite service when answering phones, monitoring/supporting virtual classrooms, answering emails and responding to verbal requests inside and outside of the organization
  • A desire to support students and apply critical thinking to resolve their issues
  • Must be very detail-oriented, able to handle multiple tasks simultaneously and able to adapt to shifting priorities
  • Adjust hours based on market-needs

Job Benefits

  • Health, Dental, Vision, Life, Holiday and Paid Time Off
  • Non-corporate, casual, entrepreneurial, comfortable,fun,and proactive work environment
  • High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment

Life Surge/SurgeU is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.