Stroke Program Manager Jobs in Iowa (NOW HIRING)

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation's most prestigious award for nursing excellence.

Come join our Emergency Department at MercyOne Dubuque as the Trauma Coordinator!

Schedule:

• Monday-Friday
• 7:30am - 4:00pm

SCOPE OF SERVICE:

Customers include patients and families, health care providers, EMS personnel, physicians, co-workers, volunteers, and community agencies/services. The customers served include all ages.

ESSENTIAL FUNCTIONS:

• Adheres to the principles of caring and expected behaviors outlined in Mercy One Dubuque Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy One Dubuque Medical Center's Mission and Values
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Displays effective communication with a polite, compassionate, and caring attitude and demonstrates a responsiveness to needs of patients and families
• Must be accurate and thorough in performing job functions
• Must be competent to provide care in the Emergency Department (ED)
• Demonstrates customer friendly behaviors and promotes customer satisfaction
• Represents Mercy One Dubuque at Iowa trauma meetings and meets state requirements through reverification and certification processes
• Develops multidisciplinary trauma educational programs
• Works closely with the Trauma Program Medical Director to develop a quality trauma program
• Develops a quality improvement plan utilizing the trauma registry and concurrent patient review
• Addresses quality issues with nurses, physicians and EMS involved in the continuum of trauma care
• Maintains the trauma registry
• Coordinates and acts as a resource in injury prevention activities
• Teaches TNCC and acts as course director of the TNCC program
• Organizes and coordinates Trauma Committee meetings with the Trauma Program Medical Director
• Assists in the ED when needed to help with patient flow
• Shares trauma, EMS and PEDS data with ED staff and physicians at department meetings to include thoughtful analysis of the data
• Liaises between Mercy One and EMS to create a strong working relationship
• Audits EMS charts to find trends that may need to be addressed in the performance improvement process
• Provides EMS data to other departments as needed (e.g., Shared Services for contract review)
• Works with Stroke Coordinator to improve pre-hospital care for patients
• Assists EMS Medical Directors with the review of quality data and the provision of education to EMS. Where appropriate, obtains CEHs for EMS
• Attends EMS meetings as a representative of Mercy One Dubuque Medical Center and Mercy One Dyersville Medical Center
• Liaises with NICC and promotes a positive clinical experience for EMT students at Mercy One
• Manages EMS supplies, linens, and food by investigating ways to better distribute those resources while reducing waste
• Coordinates the Dubuque County Drug Box Exchange Program on behalf of Mercy One in collaboration with the Director of Pharmacy
• Provides education to ED staff on new or changing EMS practices, equipment, or legislative issues
• Acts as a resource to ED staff and to other hospital staff with regard to HazMat and decontamination (decon) practices. Assists with fit testing as able
• Participates in pediatric performance improvement activities
• Coordinates the Pediatric Emergency Medicine meetings to include taking minutes and providing feedback on performance improvement activities
• Creates and revises emergency pediatric policies with input from the interdisciplinary committees
• Participates in pediatric injury prevention programs
• Assists the Emergency Department director with scheduling and payroll
• Assists the Stroke Coordinator with day-to-day reviews when needed
• Performs other duties consistent with purpose of job as directed

Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.

SKILLS AND ABILITIES REQUIRED:

• Maintains a professional, collaborative work environment to foster a positive public image for Mercy One.
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
• Provides a high level of customer responsiveness and serves as a role model to encourage a commitment to customer service. A strong service orientation is required.
• Maintains an excellent working relationship within the department and with all our internal and external customers.
• Ability to handle interactions with discretion, tact and courtesy when dealing with sensitive issues and confidential information.
• Must have well developed communication skills; strong interpersonal and collaborative skills with physicians and other healthcare professionals; strong decision-making skills that support patient care needs and ethical standards; and the ability to organize work and set appropriate priorities.
• Must have excellent written and verbal communication skills with the ability to relate to people across all levels and diverse backgrounds.
• Ensures that services are provided in a manner that supports continuous quality improvement and customer-oriented focus.
• Keeps director informed about important issues.
• Requires professionalism in both dress and conduct on the job.
• Demonstrates time management, prioritization and organizational skills including an ability and willingness to plan, organize and accomplish tasks accurately and in a timely manner to exercise sound judgment under pressure and to manage multiple and competing activities simultaneously.
• Must be able to work independently and productively in a fast-paced setting involving multi-task functions and projects. Ability to plan, organize and perform duties with minimal supervision and with a high degree of accuracy and attention to detail.
• Proven ability to identify, compile and present data effectively from many different sources for management decision-making.
• Must possess advanced analytical skills.
• Ability to demonstrate initiative.
• Must possess working knowledge of Word and Excel Office products.
• Assigned hours within your shift, starting time, or days of work are subject to change based on the changing needs of the department and/or the organization.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:

• Normal office environment where there are relatively few physical discomforts due to dust, dirt and noise.
• During an 8-hour day, an associate must be able to stand/walk for 3 hours and sit 5 hours.
• Job requires occasional (<10% of work time) squatting, crawling, crouching, kneeling, balancing, bending, stooping, reaching above shoulder level, pushing, and pulling.
• Job requires the ability to occasionally (<10% of work time) lift and carry objects weighing approximately 11-24 pounds.
• Job requires exposure to marked