Regional Operations Director
Lead Teams. Build Leaders. Deliver Exceptional Service.
Location: Northern Virginia (DMV Region)
Salary: Competitive base salary + performance bonus + benefits
Range of $120,000-145,000
At TWO MEN AND A TRUCK®, we're not looking for someone to simply manage operations.
We're looking for someone who can build leaders.
Our Virginia operation has an experienced team, established processes, and a strong reputation. What we're looking for now is a regional leader who can bring consistency, accountability, coaching, and operational excellence across multiple locations.
If you thrive in fast-paced service environments, enjoy developing managers, solving operational challenges, and leading through people, not micromanagement, this could be the opportunity you've been looking for.
What You'll Do
- You'll serve as the operational leader responsible for multiple moving locations throughout Northern Virginia.
- Provide leadership for a regional team of approximately 50–65 employees, including managers, team leads, and field staff. Ensuring every team has accountability and support to deliver exceptional customer experiences.
You will:
- Lead, coach and develop location managers
- Create accountability through clear expectations and follow-through
- Monitor operational performance, productivity and profitability
- Improve customer satisfaction and service quality
- Analyze KPIs and identify opportunities for improvement
- Support hiring, onboarding and leadership development
- Partner with franchise ownership on strategic initiatives
- Help managers solve problems while empowering them to own results
- Foster a positive, high-performance culture focused on teamwork and continuous improvement
Travel regularly between regional locations
Who You'll Be
- You're the kind of leader who naturally develops other leaders.
- You understand that operational success comes from building strong teams, establishing accountability, and creating systems that allow people to succeed.
- You don't need to come from the moving industry.
We welcome candidates from industries such as:
- Logistics
- Transportation
- Warehousing
- Restoration
- Home Services
- Construction
- Landscaping
- Facilities Management
- Manufacturing
- Waste amp; Environmental Services
- Distribution
- Last-mile Delivery
- Multi-unit Service Operations
If you've successfully led multiple locations, multiple managers, or large frontline teams, we'd love to hear from you.
What We're Looking For
- Preferred qualifications include:
- 5+ years of operational leadership experience
- Experience leading leaders or multiple departments/locations
- Proven ability to coach managers and improve team performance
- Strong financial and operational business acumen
- Experience managing KPIs, budgets, staffing and productivity
- Excellent communication and relationship-building skills
- Comfortable making decisions in a fast-paced environment
- Bachelor's degree preferred but not required
Most importantly, we're looking for someone with the leadership ability, judgment, and drive to help our teams succeed.
If you're ready to take the next step in your leadership career, we encourage you to apply—even if your experience doesn't match every qualification listed.
Why TWO MEN AND A TRUCK®
We're part of one of the most recognized moving brands in North America, but what truly sets us apart is our people.
We believe great customer experiences begin with engaged employees and strong leaders.
You'll join an organization that values:
- Leadership development
- Internal growth opportunities
- Team collaboration
- Operational excellence
- Customer-first service
- Continuous improvement
- Compensation amp; Benefits
- We believe in rewarding strong leaders.
- Our compensation package includes:
- Competitive base salary
- Performance-based bonus opportunities
- Medical, dental and vision insurance
- Paid vacation and holidays
- 401(k)
- Ongoing leadership development
- Career advancement opportunities
Ready to Lead?
If you're passionate about developing people, improving operations, and building high-performing teams, we'd love to meet you.
Apply today and help shape the future of operations across one of Virginia's leading moving organizations.