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Station Agent Jobs (NOW HIRING)

Envoy Air Inc.

Lead Airport Agent - Ramp

Rochester, NY · On-site

$18.08/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Ramp Agent - Trainer

Vandalia, OH

$18.36/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Coordinator, Compliance

Morrisville, NC · On-site

May be needed to perform Station Agent duties. Qualifications Who are we looking for? Who are we looking for? Requirements * Minimum age: 18 * High School diploma, GED, or international equivalent

Envoy Air Inc.

Coordinator, Compliance

Morrisville, NC · On-site

May be needed to perform Station Agent duties. Qualifications Who are we looking for? Who are we looking for? Requirements * Minimum age: 18 * High School diploma, GED, or international equivalent

Station Casinos

Surveillance Agent - GVR

Henderson, NV · On-site

Surveillance Agent (Agente devigilancia) Description: Provide and maintain a proactive surveillance ... Cooperateswith other departments and other Station Casinos SurveillanceDepartments in protecting ...

Station Casinos

Surveillance Agent - GVR

Henderson, NV · On-site

Surveillance Agent (Agente devigilancia) Description: Provide and maintain a proactive surveillance ... Cooperateswith other departments and other Station Casinos SurveillanceDepartments in protecting ...

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Station Agent information

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How much do station agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for station agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Station Agent vs Ticket Agent?

AspectStation AgentTicket Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentTrain stations, transportation hubsTicket counters, stations, transportation facilities
Employer & Industry UsageRailroads, transit agenciesAirlines, train services, transit companies
Common Search & ComparisonYesYes

Both Station Agents and Ticket Agents work in transportation environments, assisting customers with travel needs. While their roles overlap in customer service and ticketing, Station Agents typically handle station operations and passenger assistance at train stations, whereas Ticket Agents focus on selling tickets and reservations, often at counters or kiosks. Understanding these differences helps job seekers find the right position in the transportation industry.

What are station agents?

Station agents are employees who work at transportation hubs such as train stations, subway stations, or bus terminals. Their primary responsibilities include assisting passengers, selling tickets, providing information about schedules and services, and ensuring the safety and security of the station. They may also handle customer inquiries, address emergencies, and coordinate with other staff to maintain smooth operations. Station agents play a vital role in delivering excellent customer service and helping travelers navigate the transportation system.

What are some common challenges Station Agents face when interacting with passengers, and how can they effectively address them?

Station Agents frequently encounter situations such as managing large crowds, assisting passengers with ticketing issues, and handling service delays or disruptions. Effective communication and patience are crucial when addressing passenger concerns, especially during peak hours or unexpected events. Agents often rely on strong problem-solving skills and teamwork with colleagues to resolve issues quickly and maintain a positive passenger experience. Regular training and familiarity with station protocols also help Station Agents remain adaptable and responsive in fast-paced environments.

What are the key skills and qualifications needed to thrive as a Station Agent, and why are they important?

To thrive as a Station Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing systems, scheduling software, and safety protocols is typically required. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure help set top performers apart. These skills ensure smooth operations, passenger satisfaction, and safety in busy transportation environments.

What Is a Station Agent?

A station agent works at the arrival and departure gates of an airport. Your job duties involve helping people with carry-on baggage, coordinating seat assignments, working with changes in plane scheduling, and other responsibilities that help keep the airline operation streamlined. Because this is a customer-oriented position, you need a personable demeanor and comfort with aviation. Previous experience in customer service can help you succeed in this job, and can lead to a career as a flight attendant.

More about Station Agent jobs
What cities are hiring for Station Agent jobs? Cities with the most Station Agent job openings:
Who are the top companies hiring for Station Agent jobs? The top employers for Station Agent jobs are:
What states have the most Station Agent jobs? States with the most job openings for Station Agent jobs include:
What are popular job titles related to Station Agent jobs? For Station Agent jobs, the most frequently searched job titles are:
Station Agent jobs near you
Lead Airport Agent - Ramp

Lead Airport Agent - Ramp

Envoy Air Inc.

Rochester, NY • On-site

$18.08/hr

Part-time

Medical, Life

Posted 19 days ago

Envoy Air rating

5.8

Company rating: 5.8 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Overview
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)
  • Pay rate: $18.08 / HR

Responsibilities
How will you make an impact?
Responsibilities
  • Responsible to management for the coordination of the overall operation within an assigned functional area
  • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
  • Maintain a safe, dependable and consistent operation
  • Conduct Agent observations
  • Schedule and administer local training including new hire training
  • Maintain supplies and inventory control logs
  • Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
  • Complete administrative duties
  • Perform Station Agent work within the ramp service operation, as required
  • Load and unload baggage and cargo on and off aircraft
  • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment
  • Marshal aircraft which requires working closely with teammates to ensure a safe path
  • Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
  • De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
  • Organize work groups and handle multiple priorities in a fast-paced environment

Qualifications
Who we're looking for?
Requirements
  • Minimum Age: 18
  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
  • Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
  • Must be able to perform all duties in various weather conditions and time constraints
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
  • Demonstrated ability to communicate verbally and in writing
  • Ability to read, write, fluently speak and understand the English language
  • Possess the legal right to work in the United States
  • A minimum of one year of customer service experience preferred
  • Previous experience in a team-lead capacity preferred
  • Organization and interpersonal skills are necessary
  • Above-average qualities of leadership, initiative, and judgment are essential
  • Administrative background preferred
  • Above average attendance preferred
  • Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

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