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Station Agent Jobs (NOW HIRING)

NAC/NAMS

NAC Station Agent

Bethel, AK · On-site

As a Bethel Station Agent, you are the essential link on the ground that connects communities, local businesses, and families to the freight they depend on. This is an action-oriented, fast-paced ...

Northern Air Cargo

NAC Station Agent

Bethel, AK

As a Bethel Station Agent, you are the essential link on the ground that connects communities, local businesses, and families to the freight they depend on. This is an action-oriented, fast-paced ...

DISTRICT WORKS LLC

BART Program Attendant

Oakland, CA · On-site

$24.50 - $25/hr

For all transit-related questions, wayfinding, or station information, Attendants direct community members to the BART Station Agent or authorized transit personnel. * Messenger Reporting: Act as a ...

Envoy Air Inc.

Lead Ramp Agent

Syracuse, NY · On-site

$18.36/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Airport Agent - Ramp

Nashville, TN · On-site

$15 - $18.25/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Airport Agent - Ramp

Nashville, TN

$15 - $18.25/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Ramp Agent

Syracuse, NY · On-site

$18.36/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Ramp Agent

Syracuse, NY · On-site

$18.36/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Airport Agent - Ramp

Nashville, TN · On-site

$15 - $18.25/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Ramp Agent - Trainer

Vandalia, OH · On-site

$18.36/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

Envoy Air Inc.

Lead Airport Agent - Ramp

Rochester, NY · On-site

$18.08/hr

Perform Station Agent work within the ramp service operation, as required * Load and unload baggage and cargo on and off aircraft * Transport items between terminals, aircraft and the bag room using ...

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Station Agent information

See salary details

$5

$17

$22

How much do station agent jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for station agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Station Agent vs Ticket Agent?

AspectStation AgentTicket Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentTrain stations, transportation hubsTicket counters, stations, transportation facilities
Employer & Industry UsageRailroads, transit agenciesAirlines, train services, transit companies
Common Search & ComparisonYesYes

Both Station Agents and Ticket Agents work in transportation environments, assisting customers with travel needs. While their roles overlap in customer service and ticketing, Station Agents typically handle station operations and passenger assistance at train stations, whereas Ticket Agents focus on selling tickets and reservations, often at counters or kiosks. Understanding these differences helps job seekers find the right position in the transportation industry.

What are station agents?

Station agents are employees who work at transportation hubs such as train stations, subway stations, or bus terminals. Their primary responsibilities include assisting passengers, selling tickets, providing information about schedules and services, and ensuring the safety and security of the station. They may also handle customer inquiries, address emergencies, and coordinate with other staff to maintain smooth operations. Station agents play a vital role in delivering excellent customer service and helping travelers navigate the transportation system.

What are some common challenges Station Agents face when interacting with passengers, and how can they effectively address them?

Station Agents frequently encounter situations such as managing large crowds, assisting passengers with ticketing issues, and handling service delays or disruptions. Effective communication and patience are crucial when addressing passenger concerns, especially during peak hours or unexpected events. Agents often rely on strong problem-solving skills and teamwork with colleagues to resolve issues quickly and maintain a positive passenger experience. Regular training and familiarity with station protocols also help Station Agents remain adaptable and responsive in fast-paced environments.

What are the key skills and qualifications needed to thrive as a Station Agent, and why are they important?

To thrive as a Station Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing systems, scheduling software, and safety protocols is typically required. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure help set top performers apart. These skills ensure smooth operations, passenger satisfaction, and safety in busy transportation environments.

What Is a Station Agent?

A station agent works at the arrival and departure gates of an airport. Your job duties involve helping people with carry-on baggage, coordinating seat assignments, working with changes in plane scheduling, and other responsibilities that help keep the airline operation streamlined. Because this is a customer-oriented position, you need a personable demeanor and comfort with aviation. Previous experience in customer service can help you succeed in this job, and can lead to a career as a flight attendant.

More about Station Agent jobs
What cities are hiring for Station Agent jobs? Cities with the most Station Agent job openings:
Who are the top companies hiring for Station Agent jobs? The top employers for Station Agent jobs are:
What states have the most Station Agent jobs? States with the most job openings for Station Agent jobs include:
What are popular job titles related to Station Agent jobs? For Station Agent jobs, the most frequently searched job titles are:
Station Agent jobs near you
Infographic showing various Station Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

NAC Station Agent

NAC/NAMS

Bethel, AK • On-site

Full-time

Posted 6 days ago

Job description

COMPANY INFORMATION
Saltchuk Aviation is a family of diversified air cargo and aviation services companies operating under Part 121, 135, and 145 certificates. We are passion-driven professionals who create critical connections, serving communities and businesses across the United States with exceptionally reliable, efficient, and vital aviation services.
With a powerhouse team of over 900 industry experts, Saltchuk Aviation thrives across five operating companies specializing in air cargo, ground handling, precision aircraft maintenance, advanced aviation logistics, and on-demand air freight charters. Every year, our incredible portfolio proudly moves over 380 million pounds of essential freight across the skies.
Our premier operating companies and industry-leading brands include:
  • Northern Air Cargo (NAC): As Alaska's largest all-cargo airline, NAC operates a robust, high-capacity fleet out of our primary hub at Ted Stevens Anchorage International Airport. Our mission is to deliver elite, safe, and ultra-reliable aviation cargo services while fostering an empowering workplace where our team can build rewarding, long-term careers.
  • Northern Air Maintenance Services, LLC (NAMS): A certified Part 145 repair station providing premier, year-round maintenance and below-wing ground services-including aircraft servicing, passenger loading, baggage handling, and catering-for a major oil exploration and production leader.
  • Ryan Air, Inc. (Ryan): A vital Part 135 carrier operating a diverse fleet of 23 aircraft (including Cessna 207s/208s, Casa 212s, SAAB 340s, and Pilatus PC-12s). Utilizing an agile hub-and-spoke network, Ryan Air proudly delivers bypass mail, general freight, and essential passenger transit to over 70 rural Alaskan villages.
  • Aloha Air Cargo (AAC): The lifeblood of Hawaii's supply chain and the state's largest air freight carrier. AAC champions the daily movement of roughly 350,000 pounds of vital cargo-ranging from fresh perishables to priority shipments-connecting all major Hawaiian destinations.
  • Aloha Tech Ops (ATO): A premier provider of expert aircraft maintenance and repair services executing more than 2,000 vital pre-departure safety and operational checks every month for top-tier airlines flying into Hawaii.

POSITION SUMMARY:
Ready to play a vital role in keeping Alaska moving? As a Bethel Station Agent, you are the essential link on the ground that connects communities, local businesses, and families to the freight they depend on. This is an action-oriented, fast-paced role where you will manage the safe, efficient, and timely movement of inbound, outbound, and transit cargo. From mastering the loading and unloading of aircraft to ensuring the secure, compliant, and prompt delivery of USPS Bypass Mail, your work directly impacts lives every day. If you are looking for an exciting opportunity to launch a dynamic aviation career with an industry leader, this is your runway.
DUTIES:
  • Customer Service Excellence: Serve as the professional face of NAC, delivering high-energy, friendly, and exceptional service to customers during all freight drop-offs, pick-ups, and inquiries.
  • Precision Freight Handling: Safely, efficiently, and meticulously load, unload, and secure manifested cargo, mail, and baggage to keep our flight operations on schedule and compliant.
  • Essential Mail Operations: Act as a critical connection point by processing and transferring mail to/from partner airlines and the U.S. Post Office, and coordinating the flawless delivery of Bypass mail to local community customers.
  • Data Entry & Documentation: Take ownership of the digital cargo trail by entering airway bills, freight details, and real-time tracking data into our advanced electronic tracking system.
  • Communication & Coordination: Master station communications by answering calls, managing inquiries with a helpful attitude, and routing critical operational messages accurately.
  • Equipment Operation: Safely command ground service equipment (GSE) and utility vehicles to support fast-moving ramp and warehouse activities.
  • Station Pride & Safety: Maintain a spotless, organized, and safe workplace, performing light building and ground maintenance to keep our Bethel station looking top-notch.
  • Operational Flexibility: Thrive in a dynamic aviation environment by maintaining stellar attendance and the flexibility to conquer rotating shift schedules, including nights, weekends, or holidays.
  • Team Success: Step up and tackle any additional operational tasks assigned by the Station Supervisor to keep the team winning.

POSITION QUALIFICATIONS AND REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education:
  • High School Diploma or General Education Development (GED) equivalent.

Experience:
  • Six (6) months of experience in cargo handling, warehouse operations, customer service, or the aviation industry is preferred (but we will train the right motivated individual!).

Language Skills:
  • Ability to confidently read, interpret, and apply safety manuals, standard operating procedures, and interoffice notices.
  • Ability to draft clear, simple business emails and correspondence.
  • Ability to communicate clearly, professionally, and enthusiastically with customers, teammates, and flight crews both in person and over the phone.

Mathematical Skills:
  • Ability to perform rapid, basic math calculations (addition, subtraction, multiplication, and division) using whole numbers and decimals to instantly audit cargo weights and sizes.
  • Ability to compute rates, ratios, and percentages for quick shipping quotes and invoice processing.

Certificates, Licenses, Registrations:
  • Must possess and maintain a valid Driver's License.
  • Must be able to obtain and maintain a Department of Transportation (DOT) Medical Card and successfully pass all mandatory medical screenings. Note: Maintaining a valid DOT medical card is a strict requirement for this role; failure to do so will result in separation from the company.

Other Skills and Abilities:
  • Naturally positive, helpful, and customer-centric demeanor.
  • Strong resilience and adaptability, with the ability to stay focused, calm, and highly efficient in a fast-paced, fluid airport environment.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly active-standing, walking, communicating, and listening actively throughout the shift.
  • This is a physically engaging role; the employee must frequently lift, carry, push, pull, and maneuver heavy cargo and baggage weighing up to 70 pounds.
  • Specific vision abilities required include close vision, peripheral vision, and depth perception to maintain elite situational awareness around aircraft and moving machinery.

DISCLOSURE:
The intent of this description is to provide a comprehensive, representative summary of the core duties and exciting expectations of this position. It is not designed to be an exhaustive list of all responsibilities, skills, or working environments. Incumbents will pivot and adapt to perform other operational tasks as our dynamic business needs evolve.
EQUAL OPPORTUNITY STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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