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Sr Operations Manager Jobs in Madison, WI (NOW HIRING)

Ricoh USA, Inc.

Senior Operations Manager

Madison, WI · On-site

Senior Operations Manager POSITION PROFILE The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical ...

Ricoh USA, Inc.

Senior Operations Manager

Madison, WI · On-site

Senior Operations Manager POSITION PROFILE The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical ...

CFS

Senior Manager of Operations

Verona, WI

$125K - $150K/yr

Senior Manager of Operations Ready to take the next step in your operations career with a rapidly growing organization? This is an opportunity to lead critical manufacturing operations, develop high ...

CFS

Senior Manager of Operations

Verona, WI · On-site

$125K - $150K/yr

Senior Manager of Operations Ready to take the next step in your operations career with a rapidly growing organization? This is an opportunity to lead critical manufacturing operations, develop high ...

New

CFS

Senior Manager of Operations

Verona, WI · On-site

$125K - $140K/yr

Senior Manager of Operations Location: Verona, WI Salary: $125,000 - $140,000 Base + Bonus Opportunity Why This Opportunity Stands Out * Join a growing contract manufacturing organization projecting ...

CFS

Senior Manager of Operations

Verona, WI

$125K - $140K/yr

Senior Manager of Operations Location: Verona, WI Salary: $125,000 - $140,000 Base + Bonus Opportunity Why This Opportunity Stands Out * Join a growing contract manufacturing organization projecting ...

New

Abbott

Sr. Operations Analytics Specialist

Madison, WI · On-site

$78K - $156K/yr

The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant ... Support and comply with the company's Quality Management System policies and procedures. Regular ...

Abbott

Sr. Operations Analytics Specialist

Madison, WI · On-site

$78K - $156K/yr

The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant ... Support and comply with the company's Quality Management System policies and procedures. Regular ...

GRIFOLS, S.A.

Operations Supervisor

Madison, WI · On-site

The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor ...

Amazon

Operations Manager

Madison, WI · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Madison, WI

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Aptive Environmental

Operations Manager

Madison, WI · On-site

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Madison ...

MacLean-Fogg

Operations Manager

Whitewater, WI · On-site

Job Summary MacLean-Fogg is hiring an Operations Manager for our Whitewater, WI manufacturing facility. In this role, you will lead day-to-day operations, develop and improve manufacturing processes ...

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All JobsSr Operations JobsSr Operations Manager JobsSr Operations Manager Jobs in Madison, WI

Sr Operations Manager information

See Madison, WI salary details

$39.3K

$99.5K

$160.7K

How much do sr operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for sr operations manager in Madison, WI is $99,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $122,400.00 per year, depending on experience, location, and employer.

What is a Sr operations manager?

Sr Operations Managers are senior-level professionals responsible for overseeing and improving the daily operations of a company or organization. They manage teams, develop strategies to enhance productivity, and ensure that business objectives are met efficiently. Their duties often include budgeting, process optimization, and liaising between departments to solve operational issues. Sr Operations Managers play a key role in driving organizational success through effective leadership and process management.

What are the key skills and qualifications needed to thrive as a Sr operations manager?

To thrive as a Sr Operations Manager, you need strong leadership, process optimization, and strategic planning skills, typically backed by a bachelor's degree in business or a related field and several years of management experience. Familiarity with ERP systems, project management tools, and Six Sigma or Lean certifications is often expected. Exceptional communication, problem-solving, and team-building abilities help drive operational excellence and foster a positive work culture. Mastering these skills ensures efficient business operations, cost control, and achievement of organizational goals.

What are some common challenges Sr operations managers face when overseeing cross-functional teams?

Sr Operations Managers often encounter challenges coordinating across multiple departments, each with their own priorities and workflows. Balancing resource allocation, ensuring clear communication, and aligning team goals with organizational objectives are key hurdles. Successful managers develop strong collaboration skills and leverage regular meetings, performance metrics, and feedback loops to keep projects on track. Adaptability and a proactive approach to problem-solving are crucial for overcoming these complexities and driving operational excellence.

What is the difference between Sr Operations Manager vs Operations Supervisor?

AspectSr Operations ManagerOperations Supervisor
CredentialsBachelor's degree, often with experience in management or operationsHigh school diploma or equivalent, some experience in operations
Work EnvironmentStrategic planning, overseeing multiple teams or departmentsSupervising daily operations and frontline staff
Employer & Industry UsageCommon in corporate, manufacturing, and logistics sectorsFound in retail, manufacturing, and service industries

The Sr Operations Manager typically holds a higher level of responsibility, focusing on strategic planning and managing multiple teams, while the Operations Supervisor handles daily operational tasks and supervises frontline staff. Both roles require operational knowledge, but the Sr Operations Manager's role is more strategic and leadership-oriented.

What are popular job titles related to Sr Operations Manager jobs in Madison, WI?

For Sr Operations Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Sr Operations Manager jobs in Madison, WI look for?

The top searched job categories for Sr Operations Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Sr Operations Manager jobs?

Cities near Madison, WI with the most Sr Operations Manager job openings:

Sr Operations Manager jobs near you
Infographic showing various Sr Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $99,476 per year, or $47.8 per hour.

Senior Operations Manager

Madison, WI • On-site

Ricoh USA, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Ricoh USA, Inc.external

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

Job description


Senior Operations Manager POSITION PROFILE
The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.
Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention.
Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.
Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.
A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.
Job Duties and Responsibilities Develops People
  • Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
  • Arranges assignments, training and other experiences to build team members' learning, development and job satisfaction.
  • Coach and develop of up to 100+ employees within account portfolio.
  • Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
  • Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
  • Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
  • Creates strong performing teams through effective feedback, recognition and compensation management.
  • Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
  • Serves as a mentor to team members and leads by example.
  • Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.
Operational Effectiveness
  • Establishes and maintains program.
  • Responsible for management of revenue and associated gross profit and contribution.
  • Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
  • A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
  • Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices.
  • Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
  • Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices.
  • Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement.
  • Participate in the creation and management of implementation plans for assigned clients.
  • Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
  • Introduce outcome-based KPIs alongside SLAs.
  • Drive to technical solutions to improve margin.
  • Operational risk and resilience management.
  • Strategic operations alignment to digital services.
  • Ecosystem/vendor management.
Opportunity Identification
  • Maintains a continuing education of new products and services to identify service growth opportunities.
  • Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor.
  • Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
  • Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
  • Customer value and outcome engineering.
  • Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
  • Requires 4 year college degree or equivalent experience.
  • 3 - 5 years management experience required.
  • 2+ years of project management experience strongly preferred.
  • Ability to learn and master industry specific applications.
  • ITIL Fundamental Certification preferred.
  • ITIL 4 (preferred).
  • PMP (preferred).
  • Lean Six Sigma (preferred).
  • AI/Automation fundamentals.
  • Change Management.
  • A proven track record in marketing new products and services including standard and advanced services & solutions.
  • Must have a proven track record of relationship building with both internal and external customers.
  • Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).
KNOWLEDGE, Skills And Abilities
  • Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
  • Strong ability for self-direction and shows a high degree of initiative.
  • Strong customer relations skills.
  • Project management experience.
  • Ability to prioritize.
  • Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
  • Ability to utilize standard software applications.
  • Well versed and visibly displaying problem solving skills.
  • Well versed and visibly displaying knowledge of products & services.
  • Well versed and visibly displaying analytical skills.
  • Executive business skills and negotiation.
  • Digital & data fluency (analytics, service data, cost-to-serve).
  • AI-augmented operations and automation literacy.
  • Complex multi-site P&L and contract management.
  • Change and transformation execution.
  • Customer value and outcome engineering.
  • Skills-based workforce planning and reskilling.
  • Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
  • Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Working Conditions, MENTAL AND PHYSICAL DEMANDS
  • Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
  • Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents' decisions, outcomes and potential outcomes.
  • Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
  • Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools).
  • Requires periodic visits to customer sites that may or may not be serviced by public transportation.
  • Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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