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Sr Business Process Manager Jobs (NOW HIRING)

We are seeking a Business Process Manager with expertise in Change, Incident, and Problem ... Strong stakeholder management skills, including experience working with senior leadership and audit ...

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Business Process Manager

Deerfield, IL · On-site

$86K - $138K/yr

Job Summary: Responsible for providing specialized expertise through process management ... Willing to travel up to 10% of the time for business purposes (within state and out of state)

The Senior Business Process Expert partners closely with Product Owners, Delivery Managers, CDX portfolio teams, and functional leaders to define, prioritize, and deliver solutions that simplify ...

Senior Business Process Auditor

Centreville, VA · On-site

$80K - $98K/yr

The Senior Business Process Auditor is a key contributor to the business process audit program ... Draft clear, well-supported audit findings and management reports that translate control issues ...

The Senior Business Process Auditor is a key contributor to the business process audit program ... Draft clear, well-supported audit findings and management reports that translate control issues ...

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Sr Business Process Manager information

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$58.5K

$125.9K

$182K

How much do sr business process manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for sr business process manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

Is BD manager a stressful job?

A Business Development (BD) manager role can be stressful due to targets, client negotiations, and workload management. The level of stress varies based on company size, industry, and individual skills in time management and communication.

What are the key skills and qualifications needed to thrive as a Sr Business Process Manager, and why are they important?

To thrive as a Sr Business Process Manager, you need expertise in process analysis, project management, and continuous improvement methodologies such as Lean or Six Sigma, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with business process modeling tools (e.g., Visio, ARIS), ERP systems, and relevant certifications like PMP or Six Sigma Black Belt is often required. Excellent leadership, change management, and communication skills help drive cross-functional initiatives and gain stakeholder buy-in. These competencies enable effective process optimization, ensuring organizational efficiency and sustained business success.

What does a senior process manager do?

A senior process manager oversees and improves business processes to increase efficiency and effectiveness. They analyze workflows, implement process improvements, and collaborate with teams to ensure operational goals are met, often using tools like Six Sigma or Lean methodologies.

What does a business process manager do?

A business process manager oversees and improves organizational workflows and procedures to increase efficiency and effectiveness. They analyze current processes, identify areas for improvement, and implement changes often using tools like process mapping and performance metrics. Strong analytical skills and knowledge of business operations are essential for this role.

How does a Sr Business Process Manager typically collaborate with cross-functional teams to drive process improvements?

A Sr Business Process Manager works closely with cross-functional teams by facilitating workshops, gathering input from stakeholders, and aligning diverse departments on process optimization goals. They often lead initiatives that require coordination between operations, IT, finance, and other business units to ensure that new processes meet organizational objectives. This role requires strong communication skills to bridge gaps between technical and non-technical teams, manage change, and ensure buy-in from all stakeholders for successful implementation.

What does a Sr Business Process Manager do?

A Sr Business Process Manager is responsible for analyzing, designing, and optimizing an organization's business processes to improve efficiency and effectiveness. They lead cross-functional teams to identify areas for improvement, implement best practices, and ensure that processes align with the company's goals and regulatory requirements. Their role often involves change management, project management, and the use of data-driven methodologies to drive continuous improvement across departments.

What is the difference between Sr Business Process Manager vs Business Analyst?

AspectSr Business Process ManagerBusiness Analyst
Required CredentialsBachelor's degree, experience in process management, certifications like CBPP or Six SigmaBachelor's degree, often certifications like CCBA or CBAP
Work EnvironmentLeads process improvement teams, collaborates with management, focuses on operational efficiencyAnalyzes business needs, documents requirements, supports project teams
Employer & Industry UsageUsed in industries like finance, healthcare, manufacturing for process optimizationCommon across IT, finance, consulting for requirements gathering and analysis

The main difference is that a Sr Business Process Manager focuses on leading process improvements and operational efficiency, while a Business Analyst primarily analyzes business needs and documents requirements. Both roles require similar credentials but differ in scope and responsibilities within organizations.

What are the 5 stages of BPM?

The five stages of Business Process Management (BPM) are typically: Design, Modeling, Execution, Monitoring, and Optimization. A Sr Business Process Manager oversees these stages to improve organizational workflows, often utilizing BPM tools and methodologies to ensure efficiency and continuous improvement.
More about Sr Business Process Manager jobs
What cities are hiring for Sr Business Process Manager jobs? Cities with the most Sr Business Process Manager job openings:
What states have the most Sr Business Process Manager jobs? States with the most job openings for Sr Business Process Manager jobs include:
Infographic showing various Sr Business Process Manager job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 19% Full Time, 75% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.
Business Process Manager Sr

Business Process Manager Sr

US Bank

Gresham, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago


U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 352 frontline employees who took The Breakroom Quiz

39th of 144 rated banks


Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking a Business Process Manager with expertise in Change, Incident, and Problem Management to join a high-performing team that also likes to have fun while modernizing IT Service Management (ITSM) practices across ServiceNow. This role operates in a fast-paced environment with multiple priorities across diverse products and stakeholders.

Key Responsibilities:

  • Own and evolve Change, Incident, and Problem Management processes to align with ServiceNow best practices and industry standards.

  • Collaborate with Product Owners, Engineering, and Business stakeholders to design scalable, efficient processes.

  • Define and enforce governance standards to ensure compliance with regulatory and security requirements.

  • Drive continuous improvement through automation, simplification, and innovation.

  • Act as a trusted advisor to leadership and cross-functional teams, providing insights and recommendations.

  • Develop KPIs and dashboards to measure process effectiveness and inform decisions.

  • Support adoption of new processes through training, documentation, and communication strategies.

  • Proven experience in IT Service Management (ITSM) with a strong focus on Change Management processes

  • Demonstrated ability to design, implement, and improve enterprise-scale processes aligned to ITIL or similar frameworks

  • Hands-on experience working with ServiceNow ITSM, specifically Change Management capabilities

  • Strong understanding of end-to-end change lifecycle, including planning, risk assessment, approval workflows, and post-implementation validation

  • Experience partnering with cross-functional teams (e.g., engineering, operations, product, and governance) to drive process adoption and compliance

  • Ability to analyze process performance using metrics, identify gaps, and implement data-driven improvements

  • Familiarity with audit, compliance, and risk management requirements related to Change Management

  • Excellent communication skills, with the ability to translate process requirements into clear, user-friendly guidance

  • Experience leading or supporting process governance forums (e.g., CABs or equivalent review bodies)

  • Strong organizational skills with the ability to manage multiple initiatives and stakeholders simultaneously

Basic Qualifications

  • Bachelor's degree or equivalent work experience

  • ITIL Service Management Foundation Certification

  • At least 10 years experience within a total information technology (IT) environment.

  • At least 3 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

  • At least 3 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.

Preferred Skills/Experience

  • ITIL v4 Foundation or higher certification

  • Experience with ServiceNow configuration, enhancements, or platform capabilities (e.g., workflows, Flow Designer, reporting)

  • Background in large, regulated enterprise environments (e.g., financial services, healthcare, or similar)

  • Familiarity with CMDB / CSDM concepts and how they support Change Management

  • Experience integrating Change Management with SDLC/DevOps pipelines or release processes

  • Knowledge of automation, policy enforcement, and control frameworks to drive compliance within tooling

  • Exposure to process maturity models and continuous improvement methodologies (e.g., Lean, Six Sigma)

  • Experience developing training, communications, or adoption strategies for enterprise process changes

  • Strong stakeholder management skills, including experience working with senior leadership and audit partners

  • Familiarity with related ITSM processes such as Incident, Problem, and Release Management

This position is not eligible for visa sponsorship.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.


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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

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