Spa Supervisor Jobs in Colorado (NOW HIRING)

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Beverage ManagerSalary/Shift: $75,000 - $80,000Status: Full TimeMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcomingAs the Beverage Manager you will oversee the operation of all beverage outlets to ensure compliance with all standards and procedures established by the Food and Beverage Manager in addition to company health and regulatory standards and procedures. Monitor administrative duties of supervisory staff for accuracy, timeliness and compliance with departmental policies and procedures. The Beverage Manager must have working knowledge of all outlet beverage portion control policies, i.e. jigger pours, carafes. Recruit, interview, and recommend for hire all beverage positions – Cocktail Server, Bartender, Bar Back, Liquor/Inventory Control. Coach and discipline Team Members as needed to develop optimal performance. Must be able to work all shifts and maintain a flexible work schedule to adjust to the demands of the beverage operation.The ideal candidate will meet the expectations set forth in the Department’s operating revenue and expense budget, as measured by profitability and by achieving a reasonable rate of return on investment.ResponsibilitiesMaintain accurate and proper comp and cash handling procedures; use cash bank, cash register, cash drop, slot bank, and POS terminal functions in accordance with department policies.Proficiently operate the Inventory system (Stratton Warren experience preferred).Interviewing, disciplining, developing/training and scheduling of staff.Lead team member shift meetings.Monitors and manages shift activities, opening and closing duties.Interacts with guests to resolve any guest issues.Works with other supervisors and line staff to facilitate a pleasurable dining experience for guests.Fills in for line staff when required.Demonstrates proactive leadership skills.Communicates well with guests and team members in a team environment.Must facilitate repeat business through pleasurable dining experiences.Other duties as assigned.QualificationsMust be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.Minimum 3-5 years of previous Food and/or Beverage Management experience required in FOH operations or a relevant degree in a hospitality program.Ability to understand financial reports and apply the information in a timely and practical fashion to improve the operation.Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.Information Gathering- must identify and utilize internal and external sources to improve and maintain the company’s objectives.Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.Understands measurements of liquid, weight, and temperaturesAbility to work in high volume, ever changing and sometimes loud environmentBasic to intermediate computer knowledgeMust possess excellent guest service and communication skills with the ability to deal with guests.Ability to speak and write English.Ability to communicate information through spoken words and sentences that others will understandAbility to read and understand information and instructions presented in writing.Must be able to stand for the duration of the shift.Must be able to bend, stoop and continuously use hands.Ability to push and pull up to 25 lbs and occasionally up to 45lbsAbility to work all shifts, including weekends and holidays when needed.Part Time and Full Time Team Members Will Enjoy:Team Member (TM) Referral ProgramEducation/Tuition Reimbursement up to $6,000 per calendar yearCareer Development and Advancement OpportunitiesFlexible Work SchedulesDrawings totaling $100 in Weekly Cash PrizesPaid Trips to Atlantis Casino Resort and Spa1 Free Meal per ShiftRound Trip Bus Tickets for $4 per Day ($20 Savings)Free ParkingFull Time Team Members also enjoy:Paid Time Off6 Observed HolidaysHealth Benefit Insurance Package (medical, dental, vision, disability, and more)401k Retirement Plan with Company MatchDon’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, you can ride the casino bus for only $4 per day!An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.Compensation Grade:An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. #J-18808-Ljbffr