Software Training Manager Jobs in Michigan (NOW HIRING)

US Salary: $30-33/hr upon completion of required training and certifications

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

THIS IS A FULLY ONSITE ROLE SUPPORTING EVENTS IN BOSTON, CHICAGO, CLEVELAND, CINCINNATI, DETROIT, INDIANAPOLIS, PHILADELPHIA, NEW YORK CITY, RICHMOND, VIRGINIA BEACH AND SURROUNDING AREAS. NOT A REMOTE ROLE. CANDIDATES MUST BE LOCATED IN OR NEAR ONE OF THESE AREAS FOR CONSIDERATION.

About the Role:

OneCause, a Bonterra Company, is committed to helping cause-driven organizations amplify their message and raise more funds with easy-to-use fundraising solutions. First to market as BidPal in 2007 with revolutionary mobile bidding, our solutions now power online giving, event management, mobile bidding, and peer-to-peer fundraising for nonprofit organizations of all sizes.

This is a part-time, seasonal position supporting our clients during on-site events. The location of events varies.

On-site Expectations:

• You must be able to travel within a 125-mile radius of your home market.

• On-site attendance for events lasting 10-12 hours, with the physical ability to stand and move for extended periods.

• Scheduling flexibility

Responsibilities:

• Support the successful execution of customer events through on-site management of OneCause technology

• Manage OneCause staff including Assistant Event Managers and Onsite Support Staff

• Setup and manage the OneCause technology including OneCause proprietary software, laptops, and iPads

• Manage and resolve all OneCause-related client expectations

• Provide on-site software training to the client, client's staff, volunteers, and guests

• Review all client auction and guest data and make appropriate changes where necessary

• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices

• Able to comfortably navigate and troubleshoot our software

Requirements:

• 2+ years of in-person customer service experience

• Experience with web-based software and basic knowledge of setting up and troubleshooting

• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android)
  hardware (iPads/laptops/smartphones)

• Exceptional communication skills, not limited to but including written, interpersonal, and public speaking.

• Highly organized with the ability to meet multiple concurrent deadlines in a fast-paced environment.

• High level of initiative

• Event, non-profit, or fundraising experience

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.