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ASML

Manager Soft Services

San Diego, CA · On-site

Introduction to the job The Soft Services Manager leads all Soft Services, Officing, and Activity-Based Working (ABW) operations for the ASML San Diego campus . The role ensures a high-quality, safe ...

Landry's, LLC.

Soft Count Supervisor

Las Vegas, NV · On-site

Overview It is the responsibility of the Soft Count Supervisor to perform functions of the Count Manager in their absence. This position must also exhibit a high level of professional and ...

New

Landry's, LLC.

Soft Count Clerk

Lake Charles, LA · On-site

$13 - $15/hr

Overview Soft Count Clerk As a Soft Count Clerk, you will be responsible for accurately counting and recording currency from various gaming sources within the casino. If you have a keen eye for ...

Amentum

Soft Service Coordinator

Chandler, AZ · On-site

$19.50 - $24.50/hr

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial ...

HaloBraid

Soft Materials Engineer

Cambridge, MA · On-site

We're looking for a Soft Materials Engineer to own how our system physically interacts with hair. This is a unique opportunity to shape the future of the hair styling industry. Responsibilities:

Amentum

Soft Service Coordinator

Chandler, AZ · On-site

$20.25 - $25.50/hr

Soft Service Coordinator The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control ...

JLL

Soft Services Manager

San Diego, CA

Soft Services Manager - JLL What this job involves - The Soft Services Manager, as part of Jones Lang LaSalle's Integrated Facility Management team, is responsible for delivering exceptional soft ...

New

Pae

Soft Service Coordinator

Chandler, AZ · On-site

$19.50 - $24.50/hr

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial ...

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As of May 29, 2026, the average hourly pay for soft in the United States is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.76 per hour, depending on experience, location, and employer.

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Soft skills refer to a set of personal attributes and interpersonal abilities that enable individuals to interact effectively and harmoniously with others in the workplace. These include communication, teamwork, adaptability, problem-solving, and emotional intelligence. Unlike hard skills, which are specific and technical, soft skills are more about how you work rather than what you know. Employers highly value soft skills because they contribute to a positive work environment and help teams collaborate efficiently.

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Required CredentialsHigh school diploma or equivalent; soft skills trainingHigh school diploma; customer service training often preferred
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Industry UsageUsed across various industries for interpersonal rolesPrimarily in retail, telecom, and service sectors
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Infographic showing various Soft job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, 1% Temporary, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,911 per year, or $22.1 per hour.
Manager Soft Services

Manager Soft Services

ASML

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

ASML rating

9.2

Company rating: 9.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

14th of 415 rated machine equipment manufacturers

Job description

Introduction to the job
The Soft Services Manager leads all Soft Services, Officing, and Activity-Based Working (ABW) operations for the ASML San Diego campus. The role ensures a high-quality, safe, sustainable, and user-centric workplace experience across four buildings (SD4, SD6, SD9), supporting productivity, business continuity, and employee well-being.
Role and responsibilities
Management of Café/food services, break rooms, convenience centers, office supplies, mother's & recharge rooms, gym/fitness services, meeting & event support, workplace support, cleaning programs, IFM soft services contract, ABW, officing operations, logistics, and campus clean-up programs
KEY ACCOUNTABILITIES & RESPONSIBILITIES
1. Soft Services Strategy & Daily Operations
  • Lead all soft service operations across San Diego, including, but not limited to:
    cleanroom, industrial, and office cleaning, café/food programs, pantries & break rooms, convenience centers, micro-kitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms.
  • Maintain availability, cleanliness, equipment uptime, replenishment processes, and consistent service standards across all employee-facing amenities.
  • Integrate well-being, user experience, sustainability, safety, and accessibility into service design and delivery.

2. IFM Soft Services Contract Ownership
  • Serve as the Contract Owner for the Integrated Facilities Management (IFM) Soft Services scope.
  • Oversee service delivery, performance management, compliance, KPIs, and monthly/quarterly business reviews.
  • Lead contract changes, service adjustments, scope expansions, and financial governance.
  • Ensure the IFM partner delivers consistent staffing levels, training, performance management, and customer satisfaction standards.

3. Budget & Financial Management
  • Own and manage the IFM soft services OPEX budget, including forecasting, cost allocation, and consumption analysis.
  • Review vendor financial proposals, contract renewals, pricing updates, and cost-saving opportunities.
  • Ensure cost transparency and alignment with CRE financial governance.

4. Officing & Activity-Based Working (ABW) Leadership
  • Serve as the business owner for officing and Activity-Based Working (ABW) operations for the San Diego campus.
  • Define, maintain, and govern ABW standards, policies, and ways of working, ensuring consistency and alignment with ASML workplace principles.
  • Lead seat allocation models, occupancy analytics, and utilization insights to support effective space use and informed decision-making.
  • Provide guidance and enablement to teams on ABW expectations, including onboarding, communications, training, and change management.
  • Partner closely with Space Planning to maintain seating strategies, adjacency planning, and alignment with evolving business needs.

5. Food Program & Café Performance
  • Oversee café operations, including menu development, pricing, hygiene, HACCP compliance, hours of operation, and quality.
  • Manage daily café service performance, customer experience, safety, and partnership with the food vendor.
  • Support catering for meetings, leadership visits, events, and large onsite gatherings.

6. Cleanliness, Events, Meetings & Campus Experience
  • Lead daily cleaning programs, specialty cleaning, and campus-wide deep cleans / clean-up drives.
  • Govern cleaning standards in labs, offices, break rooms, amenities, and high-traffic areas.
  • Manage meeting & event support:
    • room set-ups
    • furniture configuration
    • hospitality coordination
    • AV/IT coordination (with IT)
    • breakdown/reset
  • Support internal events such as all-hands, team meetings, visitor delegations, customer demos, and training sessions.

7. Convenience Center, Supplies & Consumables Management
  • Own operations of all convenience centers (e.g., supply stations, office consumables, pantry supplies).
  • Ensure uninterrupted availability of:
    • office supplies
    • break room consumables
    • cleaning consumables
    • printing supplies
    • coffee/water/sanitation items
  • Manage consumption analytics and vendor delivery cycles.

8. Workplace Experience & Stakeholder Management
  • Serve as the primary point of contact for all workplace experience matters.
  • Resolve escalations promptly and maintain business continuity.
  • Partner with HR, IT, Security, QEHS, Manufacturing, and Business Partners to provide seamless cross-functional service.
  • Monitor employee feedback (NPS/VoC) and implement improvements.

9. Compliance, Risk & Business Continuity
  • Ensure compliance with:
    • food safety regulations
    • sanitation standards
    • gym safety requirements
    • ABW and occupancy safety requirements
    • soft services regulatory requirements
  • Maintain recovery plans for soft services disruptions.
  • Own escalation procedures and emergency response for amenities.

10. Continuous Improvement & Innovation
  • Identify and implement service improvements, new technologies, automation, and digital tools to optimize operations.
  • Benchmark services against global CRE performance and best-in-class corporate campuses.
  • Lead soft-services contributions to building renovations and the Building Generation Process (BGP).

KEY PERFORMANCE INDICATORS (KPIs)
  • IFM soft services performance (SLA, KPI, audit outcomes)
  • Food program quality, pricing compliance, and customer satisfaction
  • ABW adoption, seat utilization, etiquette adherence
  • Break room, convenience center, and supply availability uptime
  • Cleaning performance scores & campus cleanliness metrics
  • Event and meeting support satisfaction
  • Budget accuracy, cost control, and savings achieved
  • Workplace experience NPS / tenant satisfaction

Education and experience
  • Bachelor's or Master's in Facility Management, Hospitality, Business Administration, or a related field
  • 5-10+ years experience in soft services, workplace operations, hospitality, or IFM operations
  • Experience managing large outsourced FM contracts, food programs, or workplace amenities
  • Experience with ABW, officing, or workplace change is preferred
  • Experience supporting a multi-building corporate or high-tech campus strongly preferred

Skills
Core Competencies
  • Communicates effectively
  • Drives results
  • Ensures accountability
  • Balances stakeholders
  • Strategic mindset
  • Cultivates innovation

Functional Competencies
  • Strong vendor and contract management
  • Knowledge of café/food service compliance (HACCP)
  • Experience managing convenience centers & consumables
  • Event support operations
  • Space & occupancy operations (ABW)
  • Cleaning service governance & quality control
  • Data-driven service improvements

The current base annual salary range for this role is currently:
$110,250-165,375
Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.
All new ASML jobs have a minimum application deadline of 10 days.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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