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Smith Wesson Jobs (NOW HIRING)

Smith and Wesson

Forge Trainee

Springfield, MA · On-site

$27.94 - $30/hr

Smith & Wesson will then select trained and certified Forger trainees from this program based on the needs of the business. Please note - this is a Trainee program. All applicants are REQUIRED to ...

Smith and Wesson

Help Desk Technician

Maryville, TN · On-site

$17.50 - $23.50/hr

In-office/non-remote Acts as first line of response for all incidents and questions from Smith & Wesson employees or consultants related to technology, telephony, business applications and system ...

Smith and Wesson

SAP Basis Administrator

Maryville, TN · On-site

Who We Are Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this ...

Smith and Wesson

CNC Operator (Day Shift)

Springfield, MA · On-site

$20.50 - $27.75/hr

Involvement in the hearing conservation program Wearing of safety certified shoes/boots Participation in the stretching program if applicable Within the Smith & Wesson manufacturing facility ...

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How much do smith wesson jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for smith wesson in the United States is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a Smith Wesson job?

A Smith & Wesson job typically refers to a position at Smith & Wesson, a leading firearms manufacturer. Jobs at the company span various fields, including manufacturing, engineering, sales, customer service, and corporate roles. Employees may be involved in firearm production, quality control, research and development, or compliance with industry regulations. The company offers opportunities for those with backgrounds in machining, product design, logistics, and business operations.

What are the key skills and qualifications needed to thrive in the Smith Wesson position, and why are they important?

To thrive as a Smith or Wesson (Gunsmith), you need expertise in metalworking, firearm assembly, and ballistics, typically supported by vocational training, apprenticeship, or formal certification. Technical skills in using lathes, milling machines, precision measuring tools, and firearm-specific repair systems are commonly required. Attention to detail, problem-solving, and clear communication are essential soft skills for ensuring safety and quality standards. These abilities are crucial for delivering reliable products and repairs while maintaining strict compliance with safety and legal regulations.

What are some typical challenges faced by a Gunsmith working at Smith & Wesson?

Gunsmiths at Smith & Wesson often face challenges such as working with high-precision tolerances, diagnosing complex mechanical issues, and staying updated with advancements in firearm technology. The work can be physically demanding and requires strict adherence to safety protocols and regulatory compliance. Additionally, gunsmiths frequently balance individual tasks with collaborative projects involving engineers and quality assurance teams. Meeting production deadlines while maintaining top quality can also be a major aspect of the job. Success in this role comes from continuously refining technical skills and embracing ongoing learning opportunities.

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Smith Wesson jobs near you

Customer Service Representative (Firearms, Handcuffs, Parts)

Smith and Wesson

Maryville, TN • On-site

$17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Do you love guns? Do you like talking to people? This is the job for you! Come join our growing team.
Benefits include 50% off S&W product discounts, great health insurance, set 1st shift schedule Monday-Friday, and more!
Customer Service Representatives handle customer contact as it relates to inquiries on the full range of our firearms, handcuffs, parts, aftermarket products (i.e. apparel, gifts, accessories, repairs and services), and the placement of orders. Wage for this position starts at $17.50. In-office/non-remote Maryville, TN.
ESSENTIAL RESPONSIBLITIES

  • Receiving verbal phone-in orders from customers; determining Smith & Wesson discounts, customer classification and terms of sale.
  • Identify and advise manager of problem areas, i.e., parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, etc.
  • Responding to all written and verbal communications from customers regarding emergency orders, status of existing orders, shortages, shipping errors, delivery dates, price quotes, obsolete merchandise, complaints, credits, order tracking and returns.
  • Notifying customer about availability problems, unreasonable delays and quantity errors.
  • Processing the replacement of products with authorization of department manager.
  • Communicating with customers to meet delivery and maintain desired quality standards.
  • Making sensitive determinations on part orders to be sent free of charge under warranty.
  • Responding to sensitive customer inquiries and complaints regarding product quality and service department delays.
  • Entering orders correctly resulting in proper shipments.
  • Giving customers the correct information so they are able to make informed decisions regarding purchases.
  • Maintaining Smith & Wesson's standard of excellence in customer service.
  • Following all Smith & Wesson policies, programs and procedures.
  • Responding to additional assignments from management as required.
  • Working effectively as part of a team.
  • Regular attendance (as defined in our policies) is required.
NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
EDUCATION AND EXPERIENCE
  • Minimum 1-3 years data entry and customer service experience required.
  • High School diploma/GED
COMPETENCIES AND SKILLS
  • Typing: 40WPM required; 50-60WPM preferred.
  • The possession of technical knowledge regarding parts and their use is preferred.
  • The possession of specialized knowledge about services and policies and the ability to apply this knowledge in serving customers is preferred.
  • Strong interpersonal skills.
  • Proficiency in Microsoft Word, Excel and PowerPoint.
  • Must have working command of and be able to read, write and interpret the English language.
PHYSICAL DEMANDS
  • Long periods of sitting are required, as well as long periods of working on the computer.
  • May need to be able to lift up to 30lbs on occasion.
NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
  • Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.
  • Safety glasses with side shields and hearing protection required when on manufacturing floor
  • The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.
WHO WE ARE
Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.
BENEFITS
  • Health, Dental & Vision
  • Prescription Drug Coverage
  • Employee Assistance Program
  • Group Life Insurance
  • Disability Insurance
  • Investment 401K Plan & Profit Sharing
  • Discounted Employee Stock Purchase Plan
  • Paid Vacation, Holidays & Winter Shutdown
  • Tuition Assistance Program
  • Employee Product Discounts
  • Service Awards

Updated 5/16/2026

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