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Shopify Chat Jobs (NOW HIRING)

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable ... Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ...

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communication channels include phone, email, website chat, marketplace messages, and social media ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

barre3

Customer Service & Social Engagement Lead

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and chat software (Intercom experience is highly preferred). • Experience with e-commerce and booking platforms (Shopify, Stripe, Mariana Tek) is a plus. Skills & Competencies • Written ...

Roman Inc

E-Commerce Coordinator

Bloomingdale, IL · On-site

... DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This ... Serve as first-line contact for customer inquiries via email and chat -- responding promptly and ...

BENCHMADE

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

Serve as a primary point of contact for customers across phone, email, live chat, SMS, social media ... Use Zendesk, Shopify, Microsoft applications, and other customer or business systems to maintain ...

barre3

Customer Service & Social Engagement Lead

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working with helpdesk and chat software (Intercom experience is highly preferred). Experience with e-commerce and booking platforms (Shopify, Stripe, Mariana Tek) is a plus. Skills ...

Vuori, Inc.

Customer Service Agent

$19 - $23/hr

  • Medical

  • Retirement

  • PTO

Deliver exceptional customer service via email, text, and chat, responding to inquiries with ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Our ...

Gathr Outdoors

Customer Service Specialist

Florence, WI · On-site

$15.75 - $20.75/hr

Ability to maintain a professional and diplomatic tone across phone, email, and chat, even when resolving complex complaints.Practical experience with Shopify.Proficiency in Microsoft Teams, Outlook ...

Gathr Outdoors

Customer Service Specialist

Florence, WI · On-site

$15.75 - $20.75/hr

Ability to maintain a professional and diplomatic tone across phone, email, and chat, even when resolving complex complaints. * Practical experience with Shopify. * Proficiency in Microsoft Teams ...

barre3

Customer Service & Social Engagement Lead

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and chat software (Intercom experience is highly preferred). ● Experience with e-commerce and booking platforms (Shopify, Stripe, Mariana Tek) is a plus. Skills & Competencies ● Written ...

New

Unusual Machines

Customer Success Specialist

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat, and support platforms • Troubleshooting FPV drone, headset, and component issues for ... and Shopify to review orders, inventory, and fulfillment status • Partnering with Account ...

Offe Market

Warehouse Fulfillment Associate

Clarksville, TN · On-site

$12 - $14/hr

Our live streams are equal parts shopping event, style session, and group chat. We're looking for a ... Shopify experience a plus * Great time management, excellent communication skills, and the ability ...

Siena AI

Product Specialist

... APIs, Shopify themes, prompt engineering, or user research Company : Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation. Founded in ...

Ring Concierge

Operations Senior Manager

New York, NY · On-site

$115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure data integrity across Shopify and NetSuite; resolve discrepancies * Partner with Customer ... Manage systems and scheduling, including maintaining AI chat and support platforms while ...

QFS Services, Inc.

Customer Service

Willowbrook, IL · On-site

$20/hr

... live chat, and phone. Common customer inquiries include questions/issues regarding product ... Process refunds/exchanges using Shopify and company ERP system • Work closely with the ...

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All JobsBusiness JobsShopify Chat Jobs

Shopify Chat information

What is a Shopify Chat?

A Shopify Chat job involves assisting customers via live chat on Shopify stores. Responsibilities typically include answering product questions, resolving issues, processing orders, and providing general customer support. This role requires strong communication skills, the ability to multitask, and knowledge of Shopify's platform. Many businesses use Shopify Chat agents to improve customer experience and boost sales.

What are the typical responsibilities of a Shopify Chat support representative?

A Shopify Chat support representative typically handles real-time customer inquiries via live chat, helping users resolve issues related to account setup, payment processing, product management, and technical troubleshooting. They also guide customers through using the Shopify platform, support order fulfillment questions, and escalate complex situations to specialized teams when necessary. Working closely with other support agents and technical staff, they help maintain high customer satisfaction and contribute to ongoing improvements in service processes. The role is fast-paced and requires multitasking, as representatives often manage multiple chat conversations simultaneously.

What are the key skills and qualifications needed to thrive in the Shopify Chat position, and why are they important?

To thrive as a Shopify Chat support representative, you need a solid understanding of ecommerce, customer service best practices, and experience working with the Shopify platform. Familiarity with live chat software, basic troubleshooting tools, and Shopify's admin dashboard is highly valued, and customer service certifications can be beneficial. Attention to detail, clear written communication, and the ability to stay calm under pressure are essential soft skills. These abilities ensure smooth customer interactions, accurate problem resolution, and a positive brand experience for Shopify merchants and shoppers.

Does Shopify Chat offer remote work?

Shopify Chat customer support roles can often be performed remotely, depending on the company's policies and the specific position. Many customer service jobs at Shopify and similar companies offer remote or hybrid work options, especially for roles involving online communication and support tools. Candidates should review the job listing for location requirements and remote work policies.

How do I become a Shopify Chat customer service agent?

To become a Shopify Chat customer service agent, candidates typically need strong communication skills, experience in customer support, and familiarity with Shopify's platform. Many roles require prior experience in e-commerce or live chat support, and some employers may prefer certifications in customer service or related tools. Applying through job boards or Shopify's career page is common, and roles often involve flexible schedules and remote work options.

How do I get to Shopify Chat?

Shopify Chat is a live chat feature available within the Shopify admin dashboard for store owners and support agents. To access it, log into your Shopify admin, navigate to the 'Sales Channels' section, and select 'Chat' or install the Shopify Ping app for managing customer conversations. Basic knowledge of Shopify's interface and customer support tools is helpful for effective use.
More about Shopify Chat jobs

What are the most commonly searched types of Shopify Chat jobs?

The most popular types of Shopify Chat jobs are:

What states have the most Shopify Chat jobs?

States with the most job openings for Shopify Chat jobs include:

What job categories do people searching Shopify Chat jobs look for?

The top searched job categories for Shopify Chat jobs are:

Shopify Chat jobs near you
Infographic showing various Shopify Chat job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution.

Customer Service Representative

The Step2 Company, LLC

Streetsboro, OH • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

The Step2 Company is the largest American manufacturer of preschool and toddler toys and one of the world’s largest rotational molders of plastics. It’s our mission to be the leading innovator of children's products that build imaginations and enrich the family's celebration of childhood.

Step2 proudly employs moms, dads, grandparents, aunts, uncles and everyone in between. We offer an environment of fun and hard work. Our mission of bringing families together isn’t just for our customers. The Step2 family starts with our employees and we’re excited that you’re interested in joining our team!

Job Summary:

The Customer Service Representative communicates with customers by telephone, chat, and email. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. The first point of customer contact for general inquiries like product availability, questions, complaints, pricing, orders, replacement parts, recalls, general product information, etc.

Location: Onsite (Streetsboro, OH Headquarters)

Job Duties:

  • Builds and maintains customer loyalty by providing prompt, accurate and friendly customer service.
  • Answers calls, chats, and emails pertaining to consumer inquiries, complaints, replacement parts requests, product information, problem solving assembly assistance and retailers carrying Step2 products. Follow-up as required.
  • Enters orders via Shopify
  • Researches open orders to determine why an order hasn’t shipped, etc.
  • Completes appropriate forms for call tag returns, credit, reship processing or LTL issue follow up.
  • Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Thinks critically and creatively to find resolution that meets the needs of the end consumer while keeping Step2 profitability in mind.
  • Performs other tasks as assigned.

Qualifications and Experience Requirements:

    • High School Diploma
    • 2 to 3 years related work experience
    • Order entry experience - Shopify or other similar platforms, preferred
    • Superior communication and interpersonal skills
    • Ability to effectively communicate in a positive and comprehensive manner
    • Ability to multi-task, prioritize, organize, and manage time effectively
    • Excellent problem-solving skills are imperative
    • Must be able to work in a team environment as well as interact effectively with other departments
    • Able to work in multiple systems with strong PC skills, including MS Word & Excel
    • Ability to speak Spanish or French a plus.

Work Environment:

This position will perform most job duties in an office environment where using a computer, software applications, telephone, printer, etc. are essential.

FLSA Status:

Non-exempt


What are the perks?

  • Parental Leave
  • 401k with Employer Match
  • Company Paid Life & Disability Insurance
  • Adoption Assistance
  • Medical, Dental and Vision
  • Premium FREE Medical Plan Option
  • Employee Discount
  • 10 Paid Holidays
  • Advancement Opportunities

Join our family!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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