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Shopify Chat Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Perform order entry, modifications, and account updates using Shopify and internal systems ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.50 - $20.50/hr

Communication channels include phone, email, website chat, marketplace messages, and social media ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

XRC Ventures

Customer Experience Specialist

$18.25 - $22.75/hr

Respond to customer inquiries across email, chat, and voice with speed, accuracy, and empathy ... Use tools like Zendesk, Shopify, Fulfil, and Loop to research and resolve customer needs * Document ...

Swing Design

Be Seen First

Product Image Designer & Customer Support Specialist

Concord, MA · On-site

$22 - $28/hr

Create, update, and optimize product images for Shopify, Amazon, Walmart, eBay, and other sales ... phone, chat, and social media * Help resolve order-related questions and customer inquiries

XRC Ventures

Customer Experience Specialist

$18.25 - $22.75/hr

Respond to customer inquiries across email, chat, and voice with speed, accuracy, and empathy ... Use tools like Zendesk, Shopify, Fulfil, and Loop to research and resolve customer needs * Document ...

Vuori, Inc.

Customer Service Agent

$19 - $23/hr

Deliver exceptional customer service via email, text, and chat, responding to inquiries with ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Our ...

Lyons Magnus LLC

Digital Marketing Assistant

Fresno, CA · On-site

$21 - $26/hr

Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional, solutions-focused approach * Handle order management on Shopify and Amazon Seller Central including ...

Siena AI

Product Specialist

... APIs, Shopify themes, prompt engineering, or user research Company : Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation. Founded in ...

Remote VA

Technical Customer Service Representative

Deliver prompt, professional, and effective support via email and chat. Troubleshoot and resolve ... Utilize tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries and ...

Lyons Magnus LLC

Digital Marketing Assistant

Fresno, CA

$21 - $26/hr

Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional, solutions-focused approach * Handle order management on Shopify and Amazon Seller Central including ...

Lids

Customization Services Coordinator

Indianapolis, IN · On-site

$19 - $24/hr

... using Shopify back-office and associated software. • Provide ecommerce support for customer inquiries related to designs, orders, and site usage through email, messenger, chat, and phone ...

Billy Reid

eCommerce Customer Service Specialist

Florence, AL

$15.25 - $20.25/hr

ROLE RESPONSIBILITIES * Assist online customers via email, phone, and chat to answer any questions ... Knowledge of or willingness to learn RLM, Shopify, Gorgias and LOOP return platforms. * Eager to go ...

Clearer, LLC

Customer Success Manager, Scale

Convert inbound signals from lifecycle campaigns, chat, and email into qualified consultations ... Experience with Shopify or selling into Shopify merchants. * Familiarity with CS platforms such as ...

Clearer.io

Customer Success Manager, Scale

OR · Remote

Convert inbound signals from lifecycle campaigns, chat, and email into qualified consultations ... Experience with Shopify or selling into Shopify merchants. * Familiarity with CS platforms such as ...

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All JobsShopify Chat Jobs

Shopify Chat information

What are the typical responsibilities of a Shopify Chat support representative?

A Shopify Chat support representative typically handles real-time customer inquiries via live chat, helping users resolve issues related to account setup, payment processing, product management, and technical troubleshooting. They also guide customers through using the Shopify platform, support order fulfillment questions, and escalate complex situations to specialized teams when necessary. Working closely with other support agents and technical staff, they help maintain high customer satisfaction and contribute to ongoing improvements in service processes. The role is fast-paced and requires multitasking, as representatives often manage multiple chat conversations simultaneously.

What is a Shopify Chat job?

A Shopify Chat job involves assisting customers via live chat on Shopify stores. Responsibilities typically include answering product questions, resolving issues, processing orders, and providing general customer support. This role requires strong communication skills, the ability to multitask, and knowledge of Shopify's platform. Many businesses use Shopify Chat agents to improve customer experience and boost sales.

What are the key skills and qualifications needed to thrive in the Shopify Chat position, and why are they important?

To thrive as a Shopify Chat support representative, you need a solid understanding of ecommerce, customer service best practices, and experience working with the Shopify platform. Familiarity with live chat software, basic troubleshooting tools, and Shopify's admin dashboard is highly valued, and customer service certifications can be beneficial. Attention to detail, clear written communication, and the ability to stay calm under pressure are essential soft skills. These abilities ensure smooth customer interactions, accurate problem resolution, and a positive brand experience for Shopify merchants and shoppers.

More about Shopify Chat jobs
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What states have the most Shopify Chat jobs? States with the most job openings for Shopify Chat jobs include:
What job categories do people searching Shopify Chat jobs look for? The top searched job categories for Shopify Chat jobs are:
Shopify Chat jobs near you
Customer Support Specialist (B2B)

Customer Support Specialist (B2B)

The Global Talent Co

Remote

Full-time

Posted 4 days ago

Job description

CUSTOMER SUPPORT SPECIALIST (B2B)
Full-time (40hrs per week) / Remote / LATAM
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
The role:
You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.
As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.
Position: CUSTOMER SUPPORT SPECIALIST B2B (Full-Time)
Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.
Responsibilities:
Order Support & Processing
  • Perform order entry, modifications, and account updates using Shopify and internal systems.
  • Process remakes, replacements, and credit requests accurately while meeting established SLAs.
  • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
  • Monitor active orders and proactively communicate updates to customers.
  • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
Inbox & Ticket Management
  • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
  • Prioritize customer issues based on business impact, urgency, and service level commitments.
  • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.
  • Meet established SLAs for first response time, resolution time, and ticket quality.
  • Effectively manage multiple priorities while maintaining exceptional accuracy.
Client Account Support
  • Support onboarding activities for new client accounts, including account setup and verification.
  • Maintain accurate customer records, contact information, delivery details, and account preferences.
  • Develop familiarity with assigned customer accounts and their operational requirements.
  • Support day-to-day client communication and account management activities.
Escalation Management
  • Gather complete order, shipment, and account information before escalating issues.
  • Clearly document issues and provide detailed context for internal stakeholders.
  • Follow up on escalated cases to ensure timely resolution and customer communication.
  • Escalate operational risks and service failures appropriately.
Customer Communication
  • Respond to inquiries related to orders, billing, deliveries, products, and account management.
  • Deliver professional, empathetic, and solution-oriented written communication.
  • Utilize approved SOPs, templates, macros, and knowledge base resources.
  • Provide proactive communication during service disruptions, delays, and operational incidents.
Process Improvement & Knowledge Management
  • Utilize internal documentation and knowledge base resources to resolve customer inquiries.
  • Identify recurring customer issues, operational trends, and process gaps.
  • Recommend improvements to processes and internal documentation.
  • Participate in testing and refining new workflows, tools, and operational processes.
Requirements:
  • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles.
  • Experience managing high-volume support inboxes while maintaining exceptional attention to detail.
  • Live chat support experience is required.
  • Strong written and verbal English communication skills.
  • Experience supporting business clients or complex customer accounts is preferred.
  • Experience using HubSpot or similar CRM platforms is strongly preferred.
  • Experience using Shopify or similar order management systems is preferred.
  • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.
  • Exceptional attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Excellent organizational and time management skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working independently in a remote environment.
  • Ability to build strong relationships with business customers.
  • Proactive mindset with the ability to identify issues before they escalate.
Nice to Have:
  • Experience supporting B2B, Enterprise, Hospitality, Healthcare, Education, or Institutional clients.
  • Experience working in Food, Logistics, Fulfillment, Subscription, or E-commerce companies.
  • Experience managing a portfolio of customer accounts.
  • Experience partnering closely with Operations, Supply Chain, or Logistics teams.
  • Familiarity with HubSpot, Shopify, Zendesk, Gorgias, or similar customer support platforms.
About us:
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. By combining operational excellence with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience.
Customer Experience plays a critical role in the business, serving as the bridge between clients and internal operational teams to ensure issues are resolved efficiently while maintaining the highest service standards.

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