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Shopify Chat Jobs (NOW HIRING)

Kitsch LLC

CSR - Customer Service Representative

Los Angeles, CA · On-site +1

$17.25 - $23.50/hr

... Shopify connected apps, and share personalized product info tailored to each customer's beauty needs.What You'll Do * Respond to customer service tickets via email, chat, and phone in a timely and ...

Podium Education

HelpHub Specialist

Austin, TX · On-site +1

$16/hr

Part 1: Ecommerce Marketing with Shopify * Part 2: Customer Acquisition * Data Analytics * Part 1: ... Student Support via Chat: * Provide prompt and helpful responses to student inquiries, delivering ...

ReFiBuy.ai

Frontend Engineer

Raleigh, NC · On-site

... • AI/Chat Interfaces • Data Visualization • End-to-end Testing • React & Next.js ... Shopify integrations. Company : AI is transforming commerce faster than any channel shift in ...

Wine Industry Expo

$115 - $130/hr

Lead Digital Trading & Shopify Management: Shape site execution across homepages, product pages ... A brief chat with our talent team to discuss your background and expectations * Hiring Manager ...

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

Oversee the Epoch Sports Shopify Plus store, including product uploads, pricing updates, product ... Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone)

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Shopify Chat information

What is a Shopify Chat?

A Shopify Chat job involves assisting customers via live chat on Shopify stores. Responsibilities typically include answering product questions, resolving issues, processing orders, and providing general customer support. This role requires strong communication skills, the ability to multitask, and knowledge of Shopify's platform. Many businesses use Shopify Chat agents to improve customer experience and boost sales.

What are the typical responsibilities of a Shopify Chat support representative?

A Shopify Chat support representative typically handles real-time customer inquiries via live chat, helping users resolve issues related to account setup, payment processing, product management, and technical troubleshooting. They also guide customers through using the Shopify platform, support order fulfillment questions, and escalate complex situations to specialized teams when necessary. Working closely with other support agents and technical staff, they help maintain high customer satisfaction and contribute to ongoing improvements in service processes. The role is fast-paced and requires multitasking, as representatives often manage multiple chat conversations simultaneously.

What are the key skills and qualifications needed to thrive in the Shopify Chat position, and why are they important?

To thrive as a Shopify Chat support representative, you need a solid understanding of ecommerce, customer service best practices, and experience working with the Shopify platform. Familiarity with live chat software, basic troubleshooting tools, and Shopify's admin dashboard is highly valued, and customer service certifications can be beneficial. Attention to detail, clear written communication, and the ability to stay calm under pressure are essential soft skills. These abilities ensure smooth customer interactions, accurate problem resolution, and a positive brand experience for Shopify merchants and shoppers.

Does Shopify Chat offer remote work?

Shopify Chat customer support roles can often be performed remotely, depending on the company's policies and the specific position. Many customer service jobs at Shopify and similar companies offer remote or hybrid work options, especially for roles involving online communication and support tools. Candidates should review the job listing for location requirements and remote work policies.

How do I become a Shopify Chat customer service agent?

To become a Shopify Chat customer service agent, candidates typically need strong communication skills, experience in customer support, and familiarity with Shopify's platform. Many roles require prior experience in e-commerce or live chat support, and some employers may prefer certifications in customer service or related tools. Applying through job boards or Shopify's career page is common, and roles often involve flexible schedules and remote work options.

How do I get to Shopify Chat?

Shopify Chat is a live chat feature available within the Shopify admin dashboard for store owners and support agents. To access it, log into your Shopify admin, navigate to the 'Sales Channels' section, and select 'Chat' or install the Shopify Ping app for managing customer conversations. Basic knowledge of Shopify's interface and customer support tools is helpful for effective use.
More about Shopify Chat jobs

What are the most commonly searched types of Shopify Chat jobs?

The most popular types of Shopify Chat jobs are:

What states have the most Shopify Chat jobs?

States with the most job openings for Shopify Chat jobs include:

What job categories do people searching Shopify Chat jobs look for?

The top searched job categories for Shopify Chat jobs are:

Shopify Chat jobs near you
Infographic showing various Shopify Chat job openings in the United States as of August 2026, with employment types broken down into 54% Full Time, 13% Part Time, and 33% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution.

CSR - Customer Service Representative

Kitsch LLC

Los Angeles, CA • On-site, Remote

$17.25 - $23.50/hr

Full-time

Posted 27 days ago

Job description

About Kitsch
Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional - and that starts with how we treat our customers.The Role
We're looking for a Customer Service Representative to join our growing Customer Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer's beauty needs.What You'll Do
  • Respond to customer service tickets via email, chat, and phone in a timely and efficient manner.
  • Troubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems.
  • Escalate unresolved issues to the right department and follow up until they're resolved.
  • Work closely with other Customer Service Representatives to solve customer needs.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.
  • Recommend products based on what each customer actually needs.
  • In your application, let us know if you have experience in social media community management, and share a list of the customer service and order management software you've used professionally.
What You Bring
  • 2-3 years of experience in customer service.
  • A track record of solving complex customer issues.
  • Experience with customer service software and tools.
  • A high school diploma or equivalent (a college degree is a plus).
  • Background in beauty or retail is a plus.
  • Experience with Shopify tools or ecommerce is a plus.
  • Empathy, strong communication skills, and a knack for problem-solving.

Full-time, remote (Philippines)

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