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Shopify Chat Jobs (NOW HIRING)

EZ FALATEC LLC

Be Seen First

E-Commerce lister/Product lister (In person)- FT/PT Position

Sugar Land, TX · On-site

$14 - $16/hr

... chat or phone. · Back-end processing position of which you will have your own workspace and work ... · Shopify experience (creating products, navigating Shopify). · Have extensive consumer ...

EZ FALATEC LLC

Be Seen First

E-Commerce lister/Product lister (In person)- FT/PT Position

Sugar Land, TX · On-site

$14 - $16/hr

... chat or phone. · Back-end processing position of which you will have your own workspace and work ... · Shopify experience (creating products, navigating Shopify). · Have extensive consumer ...

Emergent Software

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

Respond to customer inquiries across email, chat, and phone for all supported brands * Manage and resolve tickets using the Gorgias help desk platform and AI tools * Work within Shopify, SalesPad ...

Bohl Crane, Inc.

e-Commerce Specialist

Toledo, OH

$20 - $24/hr

Support online customers through chat, email, or CRM systems. * Respond to customer inquiries ... Manage day-to-day operations of the e-commerce platform (e.g., Shopify, WordPress, or proprietary ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

SAP, Shopify, Magento * CRM & Ticketing: Salesforce, Freshdesk, HubSpot * Collaboration & AI: Google Suite, customer-facing chat tools, and AI productivity tools (such as Gemini) * Telephony ...

Fortive

Global Website Applications Manager

Everett, WA · On-site +1

... chat, reviews, and commerce integrations), ensuring the stack works together to support customer ... and Shopify-owning configuration standards, access controls, and day-to-day upkeep to ensure ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable ... Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Perform order entry, modifications, and account updates using Shopify and internal systems ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable ... Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable ... Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ...

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Showing results 1-20

All JobsShopify Chat Jobs

Shopify Chat information

What are the typical responsibilities of a Shopify Chat support representative?

A Shopify Chat support representative typically handles real-time customer inquiries via live chat, helping users resolve issues related to account setup, payment processing, product management, and technical troubleshooting. They also guide customers through using the Shopify platform, support order fulfillment questions, and escalate complex situations to specialized teams when necessary. Working closely with other support agents and technical staff, they help maintain high customer satisfaction and contribute to ongoing improvements in service processes. The role is fast-paced and requires multitasking, as representatives often manage multiple chat conversations simultaneously.

What is a Shopify Chat job?

A Shopify Chat job involves assisting customers via live chat on Shopify stores. Responsibilities typically include answering product questions, resolving issues, processing orders, and providing general customer support. This role requires strong communication skills, the ability to multitask, and knowledge of Shopify's platform. Many businesses use Shopify Chat agents to improve customer experience and boost sales.

What are the key skills and qualifications needed to thrive in the Shopify Chat position, and why are they important?

To thrive as a Shopify Chat support representative, you need a solid understanding of ecommerce, customer service best practices, and experience working with the Shopify platform. Familiarity with live chat software, basic troubleshooting tools, and Shopify's admin dashboard is highly valued, and customer service certifications can be beneficial. Attention to detail, clear written communication, and the ability to stay calm under pressure are essential soft skills. These abilities ensure smooth customer interactions, accurate problem resolution, and a positive brand experience for Shopify merchants and shoppers.

More about Shopify Chat jobs
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What states have the most Shopify Chat jobs? States with the most job openings for Shopify Chat jobs include:
What job categories do people searching Shopify Chat jobs look for? The top searched job categories for Shopify Chat jobs are:
Shopify Chat jobs near you
Customer Service Representative

Customer Service Representative

Ultimate Image Printing

Santa Ana, CA • On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Customer Service Representative

Artbeat Studios is a fast-paced, rapidly growing company specializing in premium fine art, HD metal, acrylic, canvas, and paper printing. We are passionate about quality and innovation, and we are looking for a driven, high-performing Customer Service Representative to join our team. We are seeking a customer-oriented professional with a deep understanding of e-commerce support and order management. The ideal candidate will be responsible for managing day-to-day client communications, navigating order workflows, and delivering exceptional support to a diverse range of artists and photographers. If you are a proactive problem-solver with a proven track record in e-commerce customer service, we want to hear from you.

Key Responsibilities:
  • Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email using RingCentral and Crisp.
  • Consult with clients to understand their fine art printing needs, providing expert recommendations on file preparation, aspect ratios, and print mediums.
  • Process and track orders within Shopify, handling tracking inquiries, order modifications, holds, and refunds accurately.
  • Collaborate with the production and prepress design teams to ensure technical image specifications are met and custom projects are delivered on time.
  • Resolve customer complaints and shipping transit issues gracefully to maintain our 100% Happiness Satisfaction Guarantee.
  • Stay current on our expanding product catalog, print finishes, and internal production timelines.
Qualifications:
  • Experience: Minimum of 2–3 years of proven customer service experience specifically within an e-commerce, printing, or creative production environment.
  • Tools: Deep understanding of Shopify order management, unified helpdesk platforms like Crisp, and VoIP phone systems like RingCentral.
  • Communication: Exceptional verbal and written communication skills with the ability to convey technical print details clearly to creative clients.
  • Organization: Strong multi-tasking skills and the ability to handle multiple chat conversations, emails, and phone calls simultaneously.
  • Problem-Solving: Self-motivated with an empathetic mindset and the ability to resolve order issues calmly in a fast-paced environment.
Preferred Skills:
  • A background, training, or personal interest in photography, graphic design, or fine arts.
  • Familiarity with digital workflow tools and print-on-demand or commercial dropshipping processes.
  • Strong local networks or familiarity with the Orange County/Southern California creative community.
Why Join Us:

This is an excellent opportunity for a dedicated support professional who thrives in a dynamic environment and wants to play a key role in the growth of a leading fine art production facility. If you are an empathetic thinker with a solutions-oriented approach who excels in a fast-paced market, we'd love to see what you can bring to the team!

Benefits:
  • Competitive Hourly Base Rate.
  • Health Care Plan (Medical, Dental).
  • Retirement Plan (401k, IRA).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Training & Development.

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