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Shopify Chat Jobs (NOW HIRING)

Boutique Recruiting

Luxury Sales Associate

Los Angeles, CA · On-site

$28 - $30/hr

This position involves engaging with clients through various channels, including chat and virtual ... Familiarity with Shopify is preferred * A bachelor's degree is preferred Benefits: * Medical (PPO ...

DreamCatchers Hair Extensions

Be Seen First

Call Center Representative - Bilingual Preferred

Allen, TX · On-site

$23 - $25/hr

Answer other inbound calls, emails, and chat messages from stylists, salon owners, and customers ... Job Type: Full-time Experience: * Shopify: 3 years (Preferred) * Customer service: 3 years ...

Little Sleepies

Internal Operations Assistant

CA · Remote

Apply IP bans for fraud, chargebacks, or abusive behavior via Shopify Flow; log activity in the Customer Tracker and flag in #cm-cs-chat * Monitor the #ip-infringement Slack channel and Asana queue ...

Fortive

Global Website Applications Manager

Everett, WA · On-site +1

... chat, reviews, and commerce integrations), ensuring the stack works together to support customer ... and Shopify-owning configuration standards, access controls, and day-to-day upkeep to ensure ...

Gumloop

Enterprise Account Executive

San Francisco, CA · On-site

$250K - $300K/yr

Agents can be deployed to a chat UI, Slack, or Microsoft Teams, and can run autonomously via ... Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already building and deploying ...

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

Communication channels include phone, email, website chat, marketplace messages, and social media ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

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All JobsShopify Chat Jobs

Shopify Chat information

What are the typical responsibilities of a Shopify Chat support representative?

A Shopify Chat support representative typically handles real-time customer inquiries via live chat, helping users resolve issues related to account setup, payment processing, product management, and technical troubleshooting. They also guide customers through using the Shopify platform, support order fulfillment questions, and escalate complex situations to specialized teams when necessary. Working closely with other support agents and technical staff, they help maintain high customer satisfaction and contribute to ongoing improvements in service processes. The role is fast-paced and requires multitasking, as representatives often manage multiple chat conversations simultaneously.

What is a Shopify Chat job?

A Shopify Chat job involves assisting customers via live chat on Shopify stores. Responsibilities typically include answering product questions, resolving issues, processing orders, and providing general customer support. This role requires strong communication skills, the ability to multitask, and knowledge of Shopify's platform. Many businesses use Shopify Chat agents to improve customer experience and boost sales.

Does Shopify work from home?

Shopify chat support roles can often be performed remotely, allowing employees to work from home. These positions typically require good communication skills, familiarity with Shopify's platform, and a reliable internet connection. However, specific remote work policies may vary depending on the employer and role requirements.

What are the key skills and qualifications needed to thrive in the Shopify Chat position, and why are they important?

To thrive as a Shopify Chat support representative, you need a solid understanding of ecommerce, customer service best practices, and experience working with the Shopify platform. Familiarity with live chat software, basic troubleshooting tools, and Shopify's admin dashboard is highly valued, and customer service certifications can be beneficial. Attention to detail, clear written communication, and the ability to stay calm under pressure are essential soft skills. These abilities ensure smooth customer interactions, accurate problem resolution, and a positive brand experience for Shopify merchants and shoppers.

How hard is it to get a job at Shopify?

Getting a Shopify Chat job typically requires relevant customer service or communication skills, familiarity with e-commerce platforms, and sometimes experience with live chat tools. The hiring process may include multiple interviews and skill assessments, and competition can be moderate depending on the role and location.

How does Shopify chat work?

Shopify Chat is a live chat tool integrated into Shopify stores that allows customer support agents to communicate with visitors in real-time. It works by embedding a chat widget on the website, enabling agents to respond to customer inquiries, assist with purchases, and provide support through a user-friendly interface. The system often includes features like chat history, automation, and integration with other apps to streamline customer service.

How do I get to Shopify chat?

Shopify Chat is accessible through the Shopify admin dashboard by navigating to the 'Sales Channels' section and selecting 'Chat.' You can also install the Shopify Ping app to manage customer conversations across multiple channels. Having an active Shopify store and admin access is necessary to set up and use Shopify Chat effectively.
More about Shopify Chat jobs
What are the most commonly searched types of Shopify Chat jobs? The most popular types of Shopify Chat jobs are:
What states have the most Shopify Chat jobs? States with the most job openings for Shopify Chat jobs include:
What job categories do people searching Shopify Chat jobs look for? The top searched job categories for Shopify Chat jobs are:
Shopify Chat jobs near you
Infographic showing various Shopify Chat job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 77% In-person, 2% Hybrid, and 21% Remote job distribution.
Online Sales Support Representative

Online Sales Support Representative

Levin Furniture

Oakwood Village, OH

$17.25 - $23.50/hr

Other

Posted 12 days ago

Levin Furniture rating

7.1

Company rating: 7.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

20th of 58 rated furniture retailers

Job description

Purpose: Providing superior administrative support to the online sales team for the companys websites.  Audit all orders placed on Shopify to ensure accuracy once inserted into the Storis database.  Responsible for processing payments and refunds that are generated through online sales and customer portal, balancing accounts, schedule delivery/pick up, and investigating fraud.  Provide excellent customer service to both the internal/external customers through a call center phone system. 

  1. Processes a high volume of inbound calls, chat feature interactions from website, and other correspondence.
  2. Communicates with internal and external customers in a professional, courteous, friendly and empathetic manner.
  3. Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction.
  4. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
  5. Schedules service and delivery appointments.
  6. Maintains accurate files and processes in order to maximize productivity.
  7. Performs clerical support as needed.
  8. Accurately enters information regarding sales transactions and order information into Storis system.
  9. Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting.
  10. Analyze and investigate suspicious online sales transactions, and address fraudulent activities, ensuring the integrity of sales processes and protecting company revenue
  11. Research all orders that were placed on the website and compare what was inserted into Storis.  If any discrepancy makes necessary changes to order and if applicable notify the customer directly.
  12. Regularly balance and reconcile accounts throughout the day, monitoring transactions to ensure accuracy, resolving discrepancies promptly, and maintaining up-to-date financial records to support seamless financial operations.
  13. Track missing direct ship items/FedEx tracking on direct ship orders.
  14. Send correspondence to previous customers that used website to apply for third-party finance or lese-to-own as form of payment via email, text, or phone calls.
  15. Fulfillment of orders in Shopify by comparing completed, void, or open orders in Storis.  Ensure all complete financed orders are fulfilled to initiate the funding process with third-party vendors.
  16. Other duties as assigned.
  • High school diploma or equivalent combination of education and experience.
  • Previous clerical experience preferred

Skills and Abilities:

  • Excellent verbal and written communication, and listening skills, with the ability to ask relevant questions and handle stressful situations.
  • Basic reading and comprehension skills. 
  • Basic numerical reasoning skills.
  • Ability to complete paperwork in an accurate, neat and efficient manner. 
  • Demonstrated knowledge of software, including Microsoft Office. 
  • Excellent organizational skills. 
  • Outstanding customer service skills.
  • Ability to multi-task in a fast paced working environment.
  • Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Physical Demands:

  •  Ability to remain in a stationary position for an extended period.
  • Ability to communicate effectively with customers and co-workers.
  • Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Schedule:

 Schedule will vary dependent upon business needs, consisting of day, evening and weekend hours

Working Environment:

This position is based out of the Oakwood Store Location.

Some travel to store locations is required on a limited basis.

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