Operations Specialist
Miami, FL · On-site
... Shopify. This end-to-end solution provides brands with complete visibility and control over their ... You own the account for a portfolio of DTC brands -- the strategic point of contact across chat ...
Operations Specialist
Miami, FL · On-site
... Shopify. This end-to-end solution provides brands with complete visibility and control over their ... You own the account for a portfolio of DTC brands -- the strategic point of contact across chat ...
Customer Service Coordinator
Miami, FL · On-site
$24 - $29/hr
Respond to customers inquiries via phone, email, and chat in a timely and professional manner ... Proficiency in using multiple software platforms (Gorgias, BlueCherry, & Shopify) * Ability to work ...
Customer Service Coordinator
Miami, FL · On-site
$24 - $29/hr
Respond to customers inquiries via phone, email, and chat in a timely and professional manner ... Proficiency in using multiple software platforms (Gorgias, BlueCherry, & Shopify) * Ability to work ...
Customer Service Coordinator
Miami, FL · On-site +1
$24 - $29/hr
Respond to customers inquiries via phone, email, and chat in a timely and professional manner ... Proficiency in using multiple software platforms (Zendesk, BlueCherry, & Shopify) * Ability to work ...
Customer Service Coordinator
Miami, FL · On-site +1
$24 - $29/hr
Respond to customers inquiries via phone, email, and chat in a timely and professional manner ... Proficiency in using multiple software platforms (Zendesk, BlueCherry, & Shopify) * Ability to work ...
Ecommerce Manager
Boca Raton, FL · On-site
... chat, agentic commerce. Reporting directly to the Head of Global DTC, this leader manages day-to ... Deep, hands-on Shopify expertise * Demonstrated experience managing performance marketing channels ...
Ecommerce Manager
Boca Raton, FL · On-site
... chat, agentic commerce. Reporting directly to the Head of Global DTC, this leader manages day-to ... Deep, hands-on Shopify expertise * Demonstrated experience managing performance marketing channels ...
Shopify Chat information
What is a Shopify Chat?
A Shopify Chat job involves assisting customers via live chat on Shopify stores. Responsibilities typically include answering product questions, resolving issues, processing orders, and providing general customer support. This role requires strong communication skills, the ability to multitask, and knowledge of Shopify's platform. Many businesses use Shopify Chat agents to improve customer experience and boost sales.
What are the typical responsibilities of a Shopify Chat support representative?
A Shopify Chat support representative typically handles real-time customer inquiries via live chat, helping users resolve issues related to account setup, payment processing, product management, and technical troubleshooting. They also guide customers through using the Shopify platform, support order fulfillment questions, and escalate complex situations to specialized teams when necessary. Working closely with other support agents and technical staff, they help maintain high customer satisfaction and contribute to ongoing improvements in service processes. The role is fast-paced and requires multitasking, as representatives often manage multiple chat conversations simultaneously.
What are the key skills and qualifications needed to thrive in the Shopify Chat position, and why are they important?
To thrive as a Shopify Chat support representative, you need a solid understanding of ecommerce, customer service best practices, and experience working with the Shopify platform. Familiarity with live chat software, basic troubleshooting tools, and Shopify's admin dashboard is highly valued, and customer service certifications can be beneficial. Attention to detail, clear written communication, and the ability to stay calm under pressure are essential soft skills. These abilities ensure smooth customer interactions, accurate problem resolution, and a positive brand experience for Shopify merchants and shoppers.
Does Shopify Chat offer remote work?
Shopify Chat customer support roles can often be performed remotely, depending on the company's policies and the specific position. Many customer service jobs at Shopify and similar companies offer remote or hybrid work options, especially for roles involving online communication and support tools. Candidates should review the job listing for location requirements and remote work policies.
How do I become a Shopify Chat customer service agent?
To become a Shopify Chat customer service agent, candidates typically need strong communication skills, experience in customer support, and familiarity with Shopify's platform. Many roles require prior experience in e-commerce or live chat support, and some employers may prefer certifications in customer service or related tools. Applying through job boards or Shopify's career page is common, and roles often involve flexible schedules and remote work options.
How do I get to Shopify Chat?
Shopify Chat is a live chat feature available within the Shopify admin dashboard for store owners and support agents. To access it, log into your Shopify admin, navigate to the 'Sales Channels' section, and select 'Chat' or install the Shopify Ping app for managing customer conversations. Basic knowledge of Shopify's interface and customer support tools is helpful for effective use.
What are popular job titles related to Shopify Chat jobs in Florida?
For Shopify Chat jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Shopify Chat jobs in Florida look for?
The top searched job categories for Shopify Chat jobs in Florida are:
Key responsibilities
Manage the relationship with a portfolio of DTC brands through chat, email, and calls, acting as the strategic point of contact.
Monitor account performance, identify potential issues, and work with operations teams to resolve problems proactively.
Oversee projects such as onboarding new brands, recurring reporting, claims, and renewal processes, ensuring timely completion and account growth.
Job description
About Grip:
Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With strategically located temperature-controlled fulfillment centers, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.
About the Role:
In this role you're the voice and advocate of our clients — the person who makes sure every interaction with Grip is smooth, proactive, and positive. If you enjoy ownership, collaboration, and turning challenges into great client experiences, we'd love to meet you.
Why this job matters
You're an extension of your client's operations team: partnering with them and ours to think through problems together and deliver the best possible support and account management.
What you'll own
- The relationship. You own the account for a portfolio of DTC brands — the strategic point of contact across chat, email, and calls. They should see you as the person managing their business with us, not just answering when they reach out.
- Staying ahead of risk. You monitor performance and flag anything that could affect performance before the client has to ask. No surprises is the standard.
- Driving resolution across the floor. You work directly with operations and warehouse teams at our fulfillment centers, representing the client's priorities internally and pushing projects and issues to close.
- Projects, start to finish. Onboarding new brands, recurring reporting, claims, and renewal prep — including tracking contract terms and surfacing opportunities to grow the account or improve service.
- Turning data into strategy. You track on-time delivery, thaw incidents, and cost savings, then use what you find to shape how the account is run — not just report the numbers back.
- Thinking ahead for your clients. You work autonomously to identify better ways to run each account — whether that's an inventory position change, a carrier network adjustment, or a process fix — and bring the idea forward with the data to back it up.
Tools you'll use
Pulse (our OMS), Shopify and other client-side integrations, Front CRM, Asana, Microsoft 365, Databricks, Power BI, Claude, and spreadsheets. You don't need prior experience with any of these — you need to be the kind of person who learns a new system quickly.
What you bring
- 0–3 years in logistics, supply chain, customer service, client experience, or account management. Internships count.
- Writing the client trusts — clear enough to land a hard update, credible enough that they don't need to double-check you.
- Organized under pressure. You hold multiple accounts and threads without dropping details.
- Ownership of outcomes, not just requests — you drive a hard problem to resolution instead of handing it off.
- Comfortable pulling insight from data, even without an analytics background.
- Comfort working across teams that don't sit at your desk.
Bonus, not required
- Time at a 3PL, fulfillment operation, or cold-chain business.
- Asana or similar project tools experience.
- Spreadsheets or dashboards beyond the basics.
- Experience with BI tools (Power BI, Tableau, etc.)
- Familiarity with Shopify or DTC eCommerce
Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with
respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.