1

Shaw Customer Service Jobs (NOW HIRING)

Shaw's is one of the oldest continuously operated supermarkets in the United States with its roots ... customer service. In the absence of the Store Director, resolves customer relations issues

Shaw's is one of the oldest continuously operated supermarkets in the United States with its roots ... He/she must have excellent customer service skills, as he/she is the role model for other ...

Customer Service

La Porte, TX · On-site

$15 - $20.50/hr

* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. * Keep records of customer ...

Shaw's is one of the oldest continuously operated supermarkets in the United States with its roots ... He/she must have excellent customer service skills, as he/she is the role model for other ...

Shaw's is one of the oldest continuously operated supermarkets in the United States with its roots ... He/she must have excellent customer service skills, as he/she is the role model for other ...

next page

Showing results 1-20

Shaw Customer Service information

See salary details

$9

$18

$26

How much do shaw customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for shaw customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Shaw Customer Service job?

A Shaw Customer Service job involves assisting customers with inquiries, technical support, billing issues, and account management. Representatives communicate with customers via phone, chat, or email to resolve concerns and provide information about Shaw’s services. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for this role.

What does a typical day look like for a Shaw Customer Service representative?

As a Shaw Customer Service representative, your day typically involves responding to customer inquiries via phone, chat, or email, assisting with technical troubleshooting, billing issues, and account management. You’ll work as part of a dynamic team, often in a fast-paced contact center environment, collaborating with other departments as needed to resolve complex issues. The role requires balancing multiple customer requests, maintaining detailed records in CRM software, and ensuring a high standard of service is consistently met. Over time, you can gain experience with specialized support areas and may have opportunities to advance to supervisory or technical roles within Shaw.

What are the key skills and qualifications needed to thrive in the Shaw Customer Service position, and why are they important?

To thrive as a Shaw Customer Service representative, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer support protocols, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic technical troubleshooting is often required. Strong interpersonal skills, patience, and a positive attitude help you stand out in providing exceptional service to customers. These abilities are crucial for effectively addressing customer concerns, maintaining satisfaction, and representing Shaw's brand reputation.

More about Shaw Customer Service jobs
What cities are hiring for Shaw Customer Service jobs? Cities with the most Shaw Customer Service job openings:
What are the most commonly searched types of Shaw Customer Service jobs? The most popular types of Shaw Customer Service jobs are:
What states have the most Shaw Customer Service jobs? States with the most job openings for Shaw Customer Service jobs include:

Store Management - Southern Maine Area

Shaw's

Sanford, ME • On-site

Full-time

Posted 10 days ago


Shaw's rating

6.3

Company rating: 6.3 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

42nd of 114 rated grocery stores


Job description

Company Description
Shaw's and Star Market is working to become the favorite food and drug retailer in every state it operates and is a proud member of the Albertson's family of stores. Shaw's is one of the oldest continuously operated supermarkets in the United States with its roots dating to 1860. Throughout five New England states, there are 155 store locations employing approximately 18,000 associates. For more information about Shaw's, please visit www.shaws.com or connect with us on Facebook at http://www.facebook.com/Shaws.
Job Description
Job Overview:
The Store Manager's purpose is to:
  • manage the store in the absence of the Store Director
  • organize and direct store activities to ensure total store sales, profit and expense goals
  • directly manage the Grocery, Drug and Fresh Departments

Job Responsibilities and Accountabilities:
  • Promotes a customer-focused approach to growth by creating an atmosphere of enthusiastic personalized customer service. In the absence of the Store Director, resolves customer relations issues
  • Provides leadership and direction to all store associates. Trains and supervises Department Managers and other store associates
  • Interviews and selects individuals to fill grocery/drug jobs
  • Responsible for the profitability of the total store. Practices aggressive cost control for all in-store operating, maintenance and supply costs. Reviews and analyzes P&L statements
  • Ensures proper merchandising of product by understanding and following schematics and merchandising protocol. Participates in all store activities in order to maximize sales, earnings, and customer satisfaction in the store
  • Determines labor coverage needs for departments based on an analysis of current and projected sales and market conditions, and schedules associates based on those needs
  • Determines proper inventory levels in departments and establishes procedures for maintaining proper inventory levels

Qualifications
Job Requirements:
  • Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
  • Department Manager experience preferred
  • Fresh department experience preferred
  • College degree preferred
  • Good management, leadership, interpersonal and communication skills
  • Requires a thorough understanding of store operations
  • Ability to work varying shifts and days of the week (may include evenings, weekends, early morning or late shifts)
  • Ability to stand and walk for long periods of time. Ability to reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 55 lbs. Ability to push and pull fully loaded hand trucks and pallet jacks. Manual dexterity and good eye-hand coordination are necessary. Requires the physical ability to be able to cover for various positions throughout the store as required.

EOE
Additional Information
Please apply online at www.shaws.com and email resume to karyn.watts@shaws.com

What Shaw's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom