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Shaw Customer Service Jobs (NOW HIRING)

Shaw's

Meat Manager - Shaw's - Cambridge, MA

Cambridge, MA · On-site

$23 - $30.25/hr

He/she must have excellent customer service skills, as he/she is the role model for other ... Shaw's is an equal opportunity employer. EOE Additional Information Please apply online at www ...

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How much do shaw customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for shaw customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Shaw Customer Service?

A Shaw Customer Service job involves assisting customers with inquiries, technical support, billing issues, and account management. Representatives communicate with customers via phone, chat, or email to resolve concerns and provide information about Shaw’s services. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for this role.

What does a Shaw Customer Service do?

As a Shaw Customer Service representative, your day typically involves responding to customer inquiries via phone, chat, or email, assisting with technical troubleshooting, billing issues, and account management. You’ll work as part of a dynamic team, often in a fast-paced contact center environment, collaborating with other departments as needed to resolve complex issues. The role requires balancing multiple customer requests, maintaining detailed records in CRM software, and ensuring a high standard of service is consistently met. Over time, you can gain experience with specialized support areas and may have opportunities to advance to supervisory or technical roles within Shaw.

What skills and qualifications are needed for a Shaw Customer Service?

To thrive as a Shaw Customer Service representative, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer support protocols, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic technical troubleshooting is often required. Strong interpersonal skills, patience, and a positive attitude help you stand out in providing exceptional service to customers. These abilities are crucial for effectively addressing customer concerns, maintaining satisfaction, and representing Shaw's brand reputation.

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Shaw Customer Service jobs near you
Infographic showing various Shaw Customer Service job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Various positions available- Shaw's & Star Market - Waltham, MA

Shaw's

Waltham, MA

Full-time

Re-posted 15 days ago

Shaw's rating

6.4

Company rating: 6.4 out of 10

Based on 304 frontline employees who took The Breakroom Quiz

42nd of 123 rated grocery stores

Job description

Company Description

Shaw's and Star Market is working to become the favorite food and drug retailer in every state it operates and is a proud member of the Albertson's family of stores. Shaw's is one of the oldest continuously operated supermarkets in the United States with its roots dating to 1860. Throughout five New England states, there are 155 store locations employing approximately 18,000 associates. For more information about Shaw's, please visit www.shaws.com or connect with us on Facebook at http://www.facebook.com/Shaws.

Job Description

Are you looking for a rewarding career that offers flexible scheduling, great pay, and a friendly environment? Then come join our winning team!

We have exciting opportunities in the following areas: Customer Service, Cashier/front end, Meat Cutting, Deli, La Carte, Bakery, Seafood, Produce, Chefs, Floral, Grocery & more!

We are hiring in our Waltham and Auburndale stores!

Both full time and part time positions are available.

Please apply online at www.shaws.com and choose the store location you are most interested in. Also please email your resume to [email protected] to follow up after you apply. We look forward to talking with you!!

Shaw's is an Equal Opportunity Employer.

Qualifications

Friendly customer service skills and experience in retail environment strongly preferred. Other qualifications depend on specific position.

Additional Information

Please apply online at www.shaws.com and email resume to [email protected]

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