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Shaw Customer Service Jobs (NOW HIRING)

SERVPRO Team Shaw

Customer Service Specialist

Grapevine, TX

$15.75 - $20.75/hr

SERVPRO Team Shaw - Ranked #4 Fastest Growing Mid-Market Company in North Texas and #2 Best Place ... As a Customer Service Specialist , you are the welcoming voice and first point of contact for our ...

Shaw's

Meat Manager - Shaw's - Cambridge, MA

Cambridge, MA · On-site

$23 - $30.25/hr

He/she must have excellent customer service skills, as he/she is the role model for other ... Shaw's is an equal opportunity employer. EOE Additional Information Please apply online at www ...

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How much do shaw customer service jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for shaw customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Shaw Customer Service job?

A Shaw Customer Service job involves assisting customers with inquiries, technical support, billing issues, and account management. Representatives communicate with customers via phone, chat, or email to resolve concerns and provide information about Shaw’s services. Strong communication skills, problem-solving abilities, and a customer-focused approach are essential for this role.

What is the hiring process like at Shaw?

The hiring process for a Shaw Customer Service position typically involves submitting an online application, completing an interview—either in person or virtually—and passing any required background checks or assessments. Candidates may also need to demonstrate strong communication skills and familiarity with customer service tools during the process.

Is Shaw a good company to work for?

Shaw Customer Service roles are generally considered stable with opportunities for advancement and skill development in communication and problem-solving. The company offers a structured work environment, often with full-time hours and benefits, making it a viable option for those seeking customer support positions.

What does a typical day look like for a Shaw Customer Service representative?

As a Shaw Customer Service representative, your day typically involves responding to customer inquiries via phone, chat, or email, assisting with technical troubleshooting, billing issues, and account management. You’ll work as part of a dynamic team, often in a fast-paced contact center environment, collaborating with other departments as needed to resolve complex issues. The role requires balancing multiple customer requests, maintaining detailed records in CRM software, and ensuring a high standard of service is consistently met. Over time, you can gain experience with specialized support areas and may have opportunities to advance to supervisory or technical roles within Shaw.

What are the key skills and qualifications needed to thrive in the Shaw Customer Service position, and why are they important?

To thrive as a Shaw Customer Service representative, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer support protocols, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic technical troubleshooting is often required. Strong interpersonal skills, patience, and a positive attitude help you stand out in providing exceptional service to customers. These abilities are crucial for effectively addressing customer concerns, maintaining satisfaction, and representing Shaw's brand reputation.

Does Shaw Industries offer remote work?

Shaw Customer Service roles typically require in-office presence, but some positions may offer remote or hybrid options depending on the department and current company policies. It is best to check the specific job listing or contact Shaw directly for remote work availability.

What are the benefits of working at Shaw?

Working as a Shaw Customer Service representative offers benefits such as competitive pay, employee discounts, and opportunities for career advancement. Employees often receive training in customer communication skills and may have access to flexible schedules depending on the role and location.
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Shaw Customer Service jobs near you
Infographic showing various Shaw Customer Service job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist

SERVPRO Team Shaw

Grapevine, TX

$15.75 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

SERVPRO Team Shaw - Ranked #4 Fastest Growing Mid-Market Company in North Texas and #2 Best Place to Work by Dallas Business Journal

SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last three years and are looking to double again in the near future. We are a full turnkey provider for our customers—offering everything from Water and Fire Emergency Services to Moving and Storage of Contents, Textile Cleaning, and full Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as through specializations in Commercial Large Loss, Fire Damage Restoration, Reconstruction, and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last few years, look no further and apply today!

As a Customer Service Specialist, you are the welcoming voice and first point of contact for our customers. You represent our commitment to excellence by ensuring every interaction begins on a positive, professional note. In this role, you will efficiently collect and document customer information, address initial inquiries, and coordinate with internal teams to ensure a smooth and responsive service experience.

Key Responsibilities

  • Customer Engagement: Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person.
  • Information Management: Accurately collect and verify customer information, determine service needs, and document all relevant details in company systems.
  • Issue Resolution: Provide basic information regarding services, scheduling, or billing, and route complex inquiries to the appropriate department.
  • Scheduling & Coordination: Work closely with project managers and field teams to schedule appointments, dispatch technicians, and confirm service timelines.
  • Documentation & Data Entry: Maintain accurate and organized customer records, ensuring all communications and transactions are properly logged.
  • Follow-Up: Conduct follow-up calls or emails to confirm satisfaction and ensure any pending issues are fully resolved.
  • Escalation Management: Identify priority or high-impact customer issues and escalate them to leadership for timely resolution.
  • Professionalism: Maintain confidentiality and professionalism when handling sensitive information across departments.


Schedule:

Monday – Friday, 8:00 AM – 5:00 PM

As part of our commitment to exceptional service, this position requires on-call availability for after-hours customer support on a rotating basis
#SPTSoffice19

Qualifications

Required:

  • High school diploma or equivalent
  • 2+ years of experience in customer service, administrative support, or call center operations
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Professional phone etiquette and interpersonal skills
  • Ability to pass a background check

Preferred:

  • Previous experience in restoration, construction, or insurance industries
  • Familiarity with CRM or job-tracking software
  • Experience with scheduling, dispatching, or billing
  • Bilingual (English/Spanish)

Benefits

  • Medical, Dental, Vision
  • Paid Time Off
  • Sick Paid Time Off
  • Matching 401(k)
  • Competitive Compensation
  • Personal Development Opportunities
  • Personal Development Opportunities

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