Executive Shaw Customer Service Jobs (NOW HIRING)

As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory in the Southeast. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on AE's direction and selling strategy.

Sales Support Responsibilities:

• Training and Development: Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use.

• Reporting and Analysis: Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.

• CSI Maintenance: Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.

• Temporary AM Stand In: Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.

• Marketing Collaboration: Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales

• Sales Initiatives: Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.

• Price List Management: Manage dealer price lists, including inputting ESP and Diverzify data accurately.

• SFDC Maintenance: Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.

• Backup Support: Serve as a backup for Account Managers during their leave, vacation, or on an "as needed" basis, ensuring continuous support and client engagement.

• Customer Onboarding: Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.

• Pricing and Product Management: Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.

• Team Support: Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.

• Claims Management: Handle and resolve customer claims efficiently, providing appropriate solutions.

• Product Recommendations: Provide expert recommendations for replacement products based on customer needs and preferences.

• Customer Service Liaison: Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.

• Event Coordination: Organize and coordinate Lunch & Learn sessions to promote products and services.

BDAResponsibilities:

• Conduct basic market research to assist Account Executives in finding potential business opportunities.

• Contact Research through Zoom info to find basic contact info for targeted end-users.

• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps

• Document customer insights for the sales team to use during appointments.

• Log leads and update project status within the territory.

Requirements:

• High School education or equivalent.

• 2+ years sales support experience

• Support up to 20 account executives at one time

• Located in Southeast United States

Preferred:

• CRM experience (Salesforce preferred)

• Data/reporting tools (Excel, Tableau exposure)

Competencies:

• Execute Action Plan

• Influence Others

• Initiate Action

• Deliver Compelling Communication

• Build Trusting Relationships

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employeeassistanceprogram

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoptionassistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

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