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How much do blue shield customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for blue shield customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Blue Shield Customer Service?

A Blue Shield Customer Service job involves assisting members with their health insurance inquiries, including benefits, claims, billing, and policy details. Representatives provide support through phone, email, or chat to ensure members understand their coverage and resolve any issues. Strong communication, problem-solving skills, and a customer-focused attitude are essential for this role.

What are the typical responsibilities of a Blue Shield Customer Service representative?

As a Blue Shield Customer Service representative, your day is usually spent handling inbound calls or messages from members, assisting with questions about coverage, claims, billing, and provider networks. You will research and resolve customer issues using internal systems, document interactions, and may occasionally follow up with members or healthcare providers as needed. Representatives often collaborate closely with other departments, such as claims and enrollment, to provide accurate and timely support. The work is generally fast-paced, and strong problem-solving and multitasking abilities help ensure that members’ needs are met efficiently and professionally.

What are the key skills and qualifications needed for a Blue Shield Customer Service position?

To succeed as a Blue Shield Customer Service representative, you need strong communication abilities, problem-solving skills, and a general understanding of healthcare insurance policies, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes proprietary claims processing systems is important. Standout candidates demonstrate empathy, patience, and an ability to remain calm under pressure while addressing member concerns. These qualities are essential to ensuring positive customer experiences, maintaining regulatory compliance, and supporting the overall reputation of Blue Shield.

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Blue Shield Customer Service jobs near you
Infographic showing various Blue Shield Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Medicare Sales Field Exclusive General Agent for Blue Cross Blue Shield of Illinois

Schaumburg, IL

INTEGRITY INSURANCE AND FINANCIAL SERVICES
See more jobs at INTEGRITY INSURANCE AND FINANCIAL SERVICESexternal

$150K/yr

Full-time

Re-posted 6 days ago

Job description

Description

 Outside Medicare Sales Exclusive General Agent for Blue Cross Blue Shield of Illinois and Texas (Schaumburg Market) Integrity Insurance & Financial Services Inc., 2013 to 2025 Exclusive General Agent of the Year for Blue Cross Blue Shield of Illinois and Texas, is a comprehensive, full service, multifaceted insurance and financial advisory firm offering access to the broadest range of insurance and financial products focusing on the rapid growing senior/individual health insurance market in Illinois and Texas. Integrity's mission is to be ethical, sincere & understanding to our clients, staff and agents while maintaining the highest levels of customer service. Job Description: Insurance Agent -Schaumburg Market - Insurance Sales Business Opportunity. We are currently looking to recruit intelligent, dedicated, hard-working, outgoing professionals who are interested in a long-term career in sales. (Health & Life Insurance license is a plus but not required.) In this role you will build relationships, develop your client base and be rewarded both professionally and financially. As an Insurance Agent for Integrity you will be responsible for:

  • Conducting appointments with prospects and clients within a 50mile radius of Sales Representative home to deliver sales and client service 
  • Providing excellent customer service
  • Interviewing prospective clients to obtain data about their healthcare needs
  • Customizing insurance programs to suit individual clients and drive sales
  • Delivering and explaining policies to analyze insurance programs and suggest additions or changes
  • Attend Agent meetings and sales training

Qualifications for Medicare Sales Agent 

  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Self-motivated and driven to achieve goals
  • Reliable, punctual and organized
  • Proficiency in Microsoft Office and CRM systems.

To the qualified candidate we offer these benefits:

  • Qualified set appointments. No cold calling. Face to face appointments in clients homes, offices as well as virtual meetings
  • Unlimited earning potential. Opportunity to earn a six-figure income
  • Sales, product, marketing and customer service training & support
  • Backoffice support
  • Selling Blue Cross Blue Shield to the rapid growing senior/individual market for one of four Exclusive General Agents in Illinois
  • Draw program
  • Bonus program
  • Awards & recognition

Required education:

  • High school or equivalent

Job Type: Full-time Commission Potential:$48,000 - $300,000 (Based off of current active agents. Average agent earnings, $150,000/yr) If you are a self-motivated and enthusiastic individual with a passion for sales and insurance, we encourage you to apply for this exciting opportunity.  **Please note that the provided salary range is a guideline and actual compensation may vary based on individual performance and contributions.**  

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