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Services Manager Jobs in Virginia (NOW HIRING)

Pyramid Healthcare

Dining Services Manager

Radford, VA · On-site

$60K - $67K/yr

The Dining Services Manager is responsible for managing all activities of the food service department and its resources in accordance with facility policies and procedures, departmental standards ...

UDR Inc

Resident Services Manager

Herndon, VA

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR, Inc.

Resident Services Manager

Lincolnia, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Alexandria, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR, Inc.

Resident Services Manager

Herndon, VA · On-site

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR

Resident Services Manager

Herndon, VA · On-site

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Alexandria, VA

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR Inc

Resident Services Manager

Herndon, VA · On-site

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR, Inc.

Resident Services Manager

Alexandria, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

UDR

Resident Services Manager

Alexandria, VA · On-site

$37 - $40/hr

The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering ...

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All JobsServices JobsServices Manager JobsServices Manager Jobs in Virginia

Services Manager information

See Virginia salary details

$27.3K

$81K

$136.3K

How much do services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for services manager in Virginia is $80,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Is a services manager a stressful job?

A services manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing teams, and meeting performance targets. The level of stress varies depending on the industry, company size, and individual workload, but strong organizational and communication skills help manage job pressures effectively.

What are the most commonly searched types of Services jobs in Virginia?

The most popular types of Services jobs in Virginia are:

What cities in Virginia are hiring for Services Manager jobs?

Cities in Virginia with the most Services Manager job openings:

Services Manager jobs near you
Infographic showing various Services Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $80,976 per year, or $38.9 per hour.

Ancillary Services Manager

Harbor Group Management

Norfolk, VA • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.

  • Build and maintain relationships with third-party vendors, negotiate contracts, and evaluate vendor performance to ensure high-quality service delivery.

  • Prepare reports on the performance and financial impact of ancillary services, analyze data to identify trends, and recommend improvements.

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
ANCILLARY SERVICES MANAGER
Location: Onsite-Richardson, TX or Norfolk, VA Corporate Office
Job Overview:
We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills.
Key Responsibilities:
Ancillary Service Program Management:
  • Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
  • Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
  • Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
  • Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
  • Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
  • Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

Vendor Relations & Management:
  • Build and maintain strong relationships with third-party vendors and service providers to ensure the timely and efficient delivery of services.
  • Negotiate vendor contracts to ensure cost-effectiveness, compliance with service level agreements (SLAs), and alignment with company policies.
  • Conduct regular vendor performance evaluations to ensure high-quality service standards are met.

Revenue & Cost Optimization:
  • Drive revenue growth through the optimization of ancillary services while maintaining profitability.
  • Monitor budgets to ensure that ancillary services contribute positively to the financial performance of each property.
  • Analyze revenue and expense reports to identify trends, establish benchmarks, and recommend adjustments to service pricing and offerings.

Resident Engagement & Satisfaction:
  • Ensure ancillary services enhance the resident experience and contribute to high retention rates.
  • Develop communication strategies to keep residents informed about available services and any changes or updates.
  • Address and resolve resident inquiries and helpdesk requests related to ancillary services in a timely and professional manner.

Team Collaboration & Training:
  • Collaborate with internal teams and external partners to execute process improvement projects effectively.
  • Provide training and support to property staff on ancillary service offerings and best practices to enhance customer experience.

Reporting & Analysis:
  • Prepare regular reports on the performance and financial impact of ancillary services for senior management.
  • Use data to track key performance indicators (KPIs), identify trends, and propose improvements to service offerings.

Qualifications:
Education:
  • Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field.

Experience:
  • 3+ years of experience in property management, multifamily services, or a related industry.
  • Proven track record of managing ancillary services, vendor relationships, and service-oriented programs.
  • Strong background in budgeting, financial analysis, and revenue generation.

Skills & Competencies:
  • Excellent communication and interpersonal skills, with the ability to effectively engage residents, vendors, and internal teams.
  • Strong project management skills, capable of handling multiple tasks and priorities simultaneously.
  • Detail-oriented with a focus on quality service and operational efficiency.
  • Customer-focused problem-solving approach.
  • Expertise in contract negotiation and risk management.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and property management software (e.g., Yardi, RealPage).

Certifications (Preferred):
  • CAM (Certified Apartment Manager), CPM (Certified Property Manager), or other relevant industry certifications.

Key Attributes for Success:
  • Strategic Vision: Ability to identify opportunities for new services and revenue streams that align with business goals.
  • Collaborative Leadership: Strong team player who works effectively with internal teams and external vendors.
  • Analytical Mindset: Capable of using data and insights to drive decision-making and continuous improvement.

#LI-TB1
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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