Services Assistant Jobs in Oregon (NOW HIRING)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Are you ready to make a meaningful difference in the lives of older adults and people with disabilities across Oregon? Join a team dedicated to providing compassionate service and connecting Oregonians with the support they need to live safely and independently.

As a Case Aide, you'll work alongside experienced Case Managers to assess needs, coordinate services, and help ensure continuity of care. You'll build trusted relationships with clients and families, assist with accessing essential services, and support individuals in maintaining their independence and well-being.

If you enjoy helping others, thrive in a collaborative environment, and want a career where your work has a lasting impact, we encourage you to apply!

We are seeking a Case Aide (Human Service Assistant 2) to join our Aging and People with Disabilities team in the North Bend office helping individuals and families in person.

Considering a move to North Bend?

This position is based in North Bend, Oregon, on the beautiful Oregon Coast, with regular in-person work at the North Bend office. If you're planning to relocate, we recommend starting your housing search early. We've included a few resources below to help you get familiar with the community.

• North Bend on Travel Oregon - learn what North Bend has to offer!

• Find an ODHS office - understand where North Bend is located.

• Mileage and driving distance calculator - calculate your commute.

Summary of Duties

As a Case Aide you will:

• Work across all Aging and People with Disabilities program areas as a member of the service delivery team.

• Assist case managers in providing long-term care services and financial benefits to older adults and people with disabilities.

• Conduct regular home visits to support service delivery, including monitoring the effectiveness of service plans and assisting Oregonians with documentation required for long-term care services and financial benefits.

• Support case managers by exercising judgment to recognize and assess clients' health and functional status and identify indicators of potential abuse or neglect.

• Process and enter authorized payments for services such as homecare workers, in-home agencies, Meals on Wheels, Behavioral Support and Services, and Emergency Response Systems.

• Communicate directly with service providers and Oregonians regarding long-term care services and benefits.

• Coordinate and perform administrative and support activities, including documentation, data entry, transportation, client visitation, and communication with service providers.

• Maintain accurate and timely case management records through computer data entry.

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Minimum Qualifications

A valid driver's license and acceptable driving record are required for this position

• One year of experience assisting professionals in one or more of the following specialized social program areas:

• Economically disadvantaged

• Substance use and dependency

• Disability Services

• Child abuse and neglect

• Juvenile delinquency

• Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential Attributes

We are looking for candidates with:

• Experience maintaining the confidentiality of sensitive information, including financial, medical, or protected health information (PHI).

• Experience organizing and managing multiple priorities while adapting to frequent interruptions and changing workloads.

• Experience collaborating with coworkers, clients, service providers, or community partners to coordinate services or accomplish shared goals.

• Experience using and learning computer systems, such as Outlook and Excel, to accurately enter data, document information, maintain records, or process case-related information.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume (optional) or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• The majority of your work will be performed in person at the ODHS office in North Bend, with regular travel to clients' homes, hospitals, nursing homes, and other community provider locations.

• Your typical work schedule will be Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard Time (PST). Occasional compensated overtime may be required to meet business needs.

• Local travel is required. You may drive state vehicles to a variety of locations, including rural areas, in varying weather and road conditions.

• You will interact with individuals and families from diverse backgrounds, including those who have experienced trauma and may be experiencing emotional or behavioral challenges.

• You will work in a variety of home and community environments that may include unsanitary conditions, environmental hazards, animals, or exposure to contagious illnesses.

Background Checks and Requirements

• A valid driver's license and acceptable driving record arerequiredfor this position.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Heather Whelan. If you contact the recruiter, please include the job requisition number: REQ-205028

• Email: Heather.S.Whelan@odhs.oregon.gov

• Phone (call or text): 503-979-8682