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Servicenow Systems Analyst Jobs (NOW HIRING)

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

Amatriot Group, LLC

ServiceNow Systems Architect

Tampa, FL · Hybrid

$190K - $225K/yr

The ServiceNow Systems Architect will lead the design, implementation, and optimization of the ... Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility ...

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All JobsServicenow Systems Analyst Jobs

Servicenow Systems Analyst information

See salary details

$41.5K

$89.3K

$141K

How much do servicenow systems analyst jobs pay per year?

As of Aug 2, 2026, the average yearly pay for servicenow systems analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ServiceNow Systems Analyst, and why are they important?

To thrive as a ServiceNow Systems Analyst, you need a strong understanding of IT service management (ITSM) principles, ServiceNow platform expertise, and often a relevant degree in information technology or computer science. Familiarity with ServiceNow modules, scripting languages (JavaScript), and certifications such as ServiceNow Certified System Administrator are typically required. Analytical thinking, problem-solving abilities, and effective communication are crucial soft skills to excel in this collaborative and dynamic environment. These skills are essential for implementing efficient workflows, resolving technical issues, and ensuring that ServiceNow solutions align with organizational goals.

What are some typical challenges faced by a ServiceNow Systems Analyst during platform upgrades?

ServiceNow Systems Analysts often encounter challenges during platform upgrades, such as ensuring customizations and integrations remain compatible with new versions. They must thoroughly test workflows, scripts, and third-party connections to prevent disruptions. Collaborating closely with stakeholders and IT teams is essential to identify potential issues early and coordinate user training on updated features. Proactive communication and detailed documentation help minimize downtime and maintain service quality throughout the upgrade process.

What is a ServiceNow Systems Analyst?

A ServiceNow Systems Analyst is a professional who specializes in managing, configuring, and optimizing the ServiceNow platform within an organization. They work closely with business stakeholders to gather requirements, design solutions, and implement changes that improve IT service management and business processes. Their role involves troubleshooting issues, maintaining system integrations, and ensuring that the ServiceNow environment aligns with organizational needs. Additionally, they often provide user support and training to maximize platform adoption and efficiency.

What is the difference between Servicenow Systems Analyst vs Servicenow Developer?

AspectServicenow Systems AnalystServicenow Developer
Primary RoleAnalyzes business needs, designs solutions, and supports ServiceNow implementationsDevelops, customizes, and codes ServiceNow applications and modules
Required SkillsBusiness analysis, process mapping, ServiceNow platform knowledgeJavaScript, Glide API, scripting, development skills
CertificationsCertified ServiceNow System Administrator, Certified Implementation SpecialistCertified Application Developer, Certified Implementation Specialist
Work EnvironmentCollaborates with stakeholders, supports deployment, and ensures solutions meet business needsWorks on coding, scripting, and customizing ServiceNow modules

While both roles require ServiceNow platform knowledge and certifications, the Servicenow Systems Analyst focuses on analyzing requirements and designing solutions, whereas the Servicenow Developer primarily handles coding and technical customization. Both roles are essential in ServiceNow projects but serve different functions within the implementation process.

More about Servicenow Systems Analyst jobs
What are the most commonly searched types of Servicenow Systems Analyst jobs? The most popular types of Servicenow Systems Analyst jobs are:
What states have the most Servicenow Systems Analyst jobs? States with the most job openings for Servicenow Systems Analyst jobs include:
What job categories do people searching Servicenow Systems Analyst jobs look for? The top searched job categories for Servicenow Systems Analyst jobs are:
Servicenow Systems Analyst jobs near you
Infographic showing various Servicenow Systems Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $89,296 per year, or $42.9 per hour.

ServiceNow Staff Systems Analyst

Qualcomm

San Diego, CA • On-site

Full-time

Re-posted 13 days ago

Qualcomm rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

50th of 241 rated software companies

Job description

Company:
Qualcomm Incorporated
Job Area:
Information Technology Group, Information Technology Group > Systems Analysis
General Summary:
Qualcomm is advancing a multi-year modernization of its ServiceNow platform, including a strategic transition to a clean, greenfield implementation. We are seeking a Staff ServiceNow Systems Analyst to join the ServiceNow Platform Team and play a critical role in defining, shaping, and delivering this transformation.
This is a Staff, consultative systems analyst role within the platform organization, not a hands-on administrator or developer position. The role focuses on solution design, functional leadership, and stakeholder engagement, working directly alongside ServiceNow architects, developers, administrators, and offshore delivery partners as an integrated platform team.
The ideal candidate brings deep platform experience, strong design judgment, and the interpersonal skills required to influence decisions and drive alignment across business and IT stakeholders.
Key Responsibilities
Solution Design & Platform Contribution
  • Lead requirements discovery, process analysis, and solution design efforts as a core member of the ServiceNow Platform Team.
  • Define functional designs that align with platform guardrails, enterprise standards, and long-term architectural direction.
  • Partner closely with ServiceNow architects and developers on the platform team to ensure design intent is clearly understood and correctly implemented.
  • Promote standard, out-of-the-box ServiceNow capabilities and an AI-first design approach to reduce technical debt and accelerate delivery.
Stakeholder Engagement & Functional Leadership
  • Act as the primary platform representative in engagements with business stakeholders, guiding them from requirements through solution decisions.
  • Facilitate design workshops and working sessions that align business priorities with platform capabilities.
  • Clearly communicate trade-offs, risks, and design rationale to stakeholders at varying levels of technical depth.
  • Influence adoption of standardized solutions while balancing business needs, timelines, and scalability.
Platform Enablement & Value Realization
  • Contribute to large-scale ServiceNow initiatives, including greenfield implementations and modernization of legacy capabilities.
  • Provide ongoing functional leadership within the platform team to support post-go-live optimization and adoption of new ServiceNow releases.
  • Incorporate ServiceNow licensing considerations into solution design to ensure cost-effective, compliant platform usage.
  • Help evolve platform patterns, best practices, and reusable designs that benefit the broader ServiceNow ecosystem at Qualcomm.

Required Experience & Qualifications
  • 10+ years of ServiceNow platform experience, with demonstrated depth across ITSM, SPM, APM/EA, IRM, HAM, SPO, Now Assist, and core ServiceNow platform capabilities.
  • 5+ years leading major ServiceNow initiatives, including enterprise-wide or transformational programs.
  • Demonstrated experience supporting:
    • Fresh ServiceNow implementations, and/or
    • Modernization of legacy ServiceNow environments into clean, greenfield architectures.
  • Strong background in solution design, requirements analysis, and stakeholder facilitation within complex enterprise environments.
  • Proven experience working as a core member of a mature ServiceNow platform team, collaborating closely with architects, developers, administrators, and offshore delivery resources.

Preferred Experience
  • Experience within a Fortune 500 or similarly complex global organization.
  • Established ServiceNow community presence, such as participation in community forums or user groups, speaking engagements, published blogs, or recognized thought leadership.
  • Working knowledge of ServiceNow licensing and packaging, with the ability to assess entitlement and cost implications during solution design and partner effectively with procurement and vendor management teams.

Interpersonal & Consulting Competencies
  • Excellent written and verbal communication skills.
  • Strong facilitation and stakeholder-management capabilities.
  • Ability to influence outcomes without formal authority.
  • Comfort navigating ambiguity while driving clarity and alignment.
  • Analytical, outcome-oriented mindset with a focus on long-term platform health and value.

Why This Role Matters
This is a core, long-term role on the ServiceNow Platform Team, with direct responsibility for shaping how the platform is designed, adopted, and evolved. The Senior ServiceNow Systems Analyst will play a key role in ensuring Qualcomm's ServiceNow modernization delivers sustained business value well beyond initial implementation.
Minimum Qualifications:
• 5+ years of IT-relevant work experience with a Bachelor's degree.
OR
7+ years of IT-relevant work experience without a Bachelor's degree.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$115,200.00 - $172,800.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.

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About Qualcomm

Sourced by ZipRecruiter

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Our powerful connectivity solutions keep you connected—even in remote areas. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You’ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

Year founded

1985

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