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Service Operations Manager Jobs in Rochester, MI

Wayve

Operations Manager

Detroit, MI · On-site

The role The Operations Manager will play a pivotal role in translating our customer-focused on ... Collaborate with our Systems & Enablement Division to deliver on-road testing: our Fleet Servicing ...

Wayve

Operations Manager

Detroit, MI

The role The Operations Manager will play a pivotal role in translating our customer-focused on ... Collaborate with our Systems & Enablement Division to deliver on-road testing: our Fleet Servicing ...

McDonald's

Operations Manager

Southfield, MI · On-site

Operations Managers will work with the restaurant teams to achieve operational results: upholding the standards of Quality, Service and Cleanliness, achieving health department standards, meeting and ...

McDonald's

Operations Manager

Commerce, MI · On-site

Operations Managers will work with the restaurant teams to achieve operational results: upholding the standards of Quality, Service and Cleanliness, achieving health department standards, meeting and ...

McDonald's

Operations Manager

Southfield, MI · On-site

Operations Managers will work with the restaurant teams to achieve operational results: upholding the standards of Quality, Service and Cleanliness, achieving health department standards, meeting and ...

McDonald's

Operations Manager

Redford, MI · On-site

Operations Managers will work with the restaurant teams to achieve operational results: upholding the standards of Quality, Service and Cleanliness, achieving health department standards, meeting and ...

Local Last-Mile Delivery Company

Be Seen First

Operations Manager

Sterling Heights, MI · On-site

$60K - $75K/yr

Operations Manager -- Amazon DSP Confidential Employer -- Amazon Delivery Company (Delivery Service Partner) Sterling Heights area, MI | Full-Time | 4 days/week (6 days during peak season) $55,000 ...

Residence Inn Livonia

Operations Manager

Livonia, MI · On-site

... 48152Overview The Operations Manager is responsible for planning and directing operations to ... Approach all encounters with guests and employees in an attentive, friendly, courteous and service ...

JLL

Operations Manager

Detroit, MI

The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...

JLL

Operations Manager

Detroit, MI · On-site

The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...

Highgate Hotels

Operations Manager

Livonia, MI · On-site

... 48152 The Operations Manager is responsible for planning and directing operations to improve ... Approach all encounters with guests and employees in an attentive, friendly, courteous and service ...

Stellantis

Operations Manager

Center Line, MI · On-site

The Operations Manager oversees all daily warehouse and logistics operations for the parts division ... Embrace and practice Stellantis Leadership Principles in Stellantis Parts and Service Way

Residence Inn Livonia

Operations Manager

Livonia, MI · On-site

... 48152 Overview The Operations Manager is responsible for planning and directing operations to ... Approach all encounters with guests and employees in an attentive, friendly, courteous and service ...

Amazon

Operations Manager

Livonia, MI · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rochester, MI

Service Operations Manager information

See Rochester, MI salary details

$32.7K

$72.4K

$120.6K

How much do service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service operations manager in Rochester, MI is $72,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $87,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Rochester, MI?

For Service Operations Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Rochester, MI look for?

The top searched job categories for Service Operations Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Operations Manager jobs?

Cities near Rochester, MI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,389 per year, or $34.8 per hour.

Client Service & Operations Associate

Sanctuary Wealth Group, LLC

Bloomfield Hills, MI • On-site

$65K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Client Service & Operations Associate

Managing meaningful wealth brings both complex challenges and exciting opportunities. At Famiglia Wealth, our approach is rooted in integrity, respect, and collaboration. We're building a team of detail-oriented, execution-driven professionals who take pride in operational excellence and exceptional client service.

This role is ideal for someone who thrives behind the scenes, enjoys structure and process, and wants to grow long-term within an operations-focused career path.

Famiglia Wealth is seeking a Client Service & Operations Specialist to play a vital role in supporting the operational backbone of our firm. You will work closely with the Director of Operations and the broader team to ensure smooth, accurate, and efficient execution of client service and back-office deliverables. This is a detail-driven, execution-oriented role ideal for someone who thrives on organization, precision, and high-touch service.

Your role and responsibilities will include:

  • Manage account openings, transfers, and ongoing maintenance workflows.
  • Accurately process time-sensitive money movements (wires, transfers, etc.).
  • Coordinate with custodians and internal teams to track status and resolve issues.
  • Maintain precise client records in our CRM (Wealthbox experience preferred but not required).
  • Support client communications via phone, email, and in person with professionalism and care.
  • Prepare and process account paperwork and documentation.
  • Assist in client meetings as needed.
  • Identify opportunities to streamline workflows and improve client outcomes.
  • Serve as a trusted operational partner to advisors and internal teams.

What we're looking for:

  • 3+ years of experience in wealth management, financial services, RIA operations, or client service.
  • Experience in similar roles such as Client Associate, Operations Coordinator, or Specialist.
  • Familiarity with custodial platforms (Pershing, Schwab, etc.) and CRM systems (Wealthbox a plus).
  • Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
  • Highly organized, detail-oriented, proactive, and able to work independently and with a team.
  • Candidate seeking a long-term opportunity with potential for growth (not into advisory).
  • Nice-to-Have: Securities licenses (Series 7/63/66), but not required.

Why Famiglia?

  • Competitive base salary ($65k-$75k) with potential bonus opportunities
  • Health, dental, vision insurance
  • 401(k)
  • PTO
  • On-the-job training and professional development
  • A culture that values focus during the workday and balance after hours

Apply