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Service Operations Manager Jobs in Temperance, MI

Johnson Controls

HVAC Service Operations Manager

Maumee, OH · On-site

$89K - $134K/yr

Three or more years of management experience in a similar service deliverable environment. * To be successful in this position you must have a passion for leading people as the teams are comprised of ...

Johnson Controls

HVAC Service Operations Manager

Maumee, OH · On-site

$89K - $134K/yr

Three or more years of management experience in a similar service deliverable environment. * To be successful in this position you must have a passion for leading people as the teams are comprised of ...

CVS Health

Operations Manager

Saline, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Saline, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Addison Group

Operations Manager

Toledo, OH · On-site

$55K - $65K/yr

Addison Group is partnering with a trusted and growing healthcare services provider to hire an Operations Manager for their field-based emergency services team. This individual will play a critical ...

Akomahmc

Operations Manager

Toledo, OH · On-site

$70 - $90/hr

The Operations Manager is responsible for overseeing the daily operations of Akoma Homecare and ... Monitor service delivery to ensure quality care and client satisfaction. * Ensure compliance with ...

Amrize

Operations Manager

Dundee, MI

Works closely with management to identify and address customer service, union, and fleet related ... Operations Management, Business, Civil or mechanical engineering or other related discipline or ...

Amrize

Operations Manager

Dundee, MI · On-site

Works closely with management to identify and address customer service, union, and fleet related ... Operations Management, Business, Civil or mechanical engineering or other related discipline or ...

Priority Waste

Area Operations Manager

Clinton, MI · On-site

Job Purpose The Area Operations Manager is responsible for overseeing and supporting Priority Waste ... Drive consistent processes, productivity, service quality, and operational standards across all ...

8x8

SR Operations Manager

Toledo, OH · On-site

$50/hr

Hercules Materials Holdings - Operations Manager - Toledo, OH. Compensation: $75,000 - $92,000 $50 ... Desire to surround customer with excellence in service * High aptitude for technology * The ability ...

8x8

SR Operations Manager

Toledo, OH

$50/hr

Hercules Materials Holdings - Operations Manager - Toledo, OH. Compensation: $75,000 - $92,000 $50 ... Desire to surround customer with excellence in service * High aptitude for technology * The ability ...

Sodexo

Food Operations Manager 3

Toledo, OH · On-site

$74K - $96K/yr

Lead a team of 70 Room Service employees, overseeing patient satisfaction, staffing, regulatory ... Manage high-volume dining operations with ownership of financial and performance outcomes.

Detroit Aggregate

SR Operations Manager

Toledo, OH · On-site

$50/hr

Hercules Materials Holdings - Operations Manager - Toledo, OH. Compensation: $75,000 - $92,000 $50 ... Desire to surround customer with excellence in service * High aptitude for technology * The ability ...

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Service Operations Manager information

See Temperance, MI salary details

$33.9K

$75K

$125K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Temperance, MI is $75,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Temperance, MI look for?

The top searched job categories for Service Operations Manager jobs in Temperance, MI are:

What cities near Temperance, MI are hiring for Service Operations Manager jobs?

Cities near Temperance, MI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

HVAC Service Operations Manager

Johnson Controls

Maumee, OH • On-site

$89K - $134K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

138th of 545 rated manufacturers

Job description

About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
  • Competitive base salary and a comprehensive bonus program.
  • Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
  • Extensive product and on the job/cross training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Providing Scheduling and management support.
  • JCI Employee discount programs (The Loop by Perk Spot)

Click on this link to learn more about JCI: https://youtu.be/pdZMNrDJviY
You Owe It To Yourself to Experience why JCI keeps being voted the Best Place to Work!
What you will do
  • Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base.
  • Drives profitability and productivity of the team.
  • Manages customer relationship development and satisfaction.
  • Responsible for employee development and retention and for safety program compliance.

How you will do it
  • Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads.
  • Leads the execution efforts of assigned Service business to include warranty-related customer issues.
  • Responsible for procuring and mainlining fleet and tools inventory.
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
  • Reviews and approves all L&M quotations.
  • Responsible for budgeting, forecasting, accounts payables/receivables.
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
  • Responsible for safety performance and program compliance.

What we look for
Required
  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.
  • Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.
  • Strong interpersonal, customer service, negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience.
  • Demonstrated proficiency in MS office products and basic Windows environment.

Preferred
  • Diploma in Electronic or Mechanical Systems.
  • Five years prior experience in the HVAC or building controls industry.
  • Five plus years in a service management role directing a similar service deliverable team.

HIRING SALARY RANGE: $89,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

What Johnson Controls employees say

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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