Service Operations Manager Jobs in Temperance, MI

Amazon DSP Operations Manager

Job Type: Full-Time
Department: Operations
Schedule: Full-Time, including weekends and holidays as needed

About the Position

We are seeking a motivated and experienced Operations Manager to lead and support the daily operations of an Amazon Delivery Service Partner (DSP). This position plays a critical role in ensuring safe, efficient, and reliable delivery operations.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, is highly organized, understands operational metrics, and can balance safety, productivity, customer service, and employee accountability.

Key Responsibilities

• Serve as the primary operational point of contact for Team Leads, providing daily direction, support, and guidance to ensure efficient execution of delivery operations.
• Develop and manage daily labor plans to optimize staffing levels, control labor costs, and maximize the effective utilization of support staff.
• Plan, monitor, and adjust daily and weekly route capacities to align staffing resources with operational demand and Amazon service requirements.
• Partner with the Training Manager to coordinate onboarding, coaching, retraining, and ongoing development plans for Team Leads and Delivery Associates.
• Collaborate with the Fleet Manager to ensure sufficient fleet availability, coordinate scheduled maintenance, and minimize vehicle downtime.
• Monitor operational performance and drive accountability for safety, quality, productivity, attendance, and customer service metrics.
• Partner with Human Resources and the Training Manager to administer corrective action, performance improvement plans, and disciplinary processes in a fair, consistent, and legally compliant manner.
• Lead the reporting and documentation of vehicle accidents, workplace injuries, property damage, and other operational incidents, ensuring timely completion of required reports and investigations.
• Ensure consistent enforcement of company policies, Amazon Delivery Service Partner standards, and all applicable safety and compliance requirements.
• Analyze operational data and key performance indicators to identify trends, resolve issues, and implement process improvements that enhance efficiency and service quality.
• Support administrative functions including scheduling, payroll verification, reporting, and operational recordkeeping as needed.
• Provide leadership coverage for daily operations, including assisting with dispatch, loadout, or delivery routes when business needs require.
• Foster a positive, safety-focused, and accountable work environment while maintaining high standards of professionalism and operational excellence.

Benefits

We offer a comprehensive benefits package, including:

• 5% 401(k) Company Match
• Holiday Pay
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Company Cell Phone
• Company Credit Card
• Referral Bonus Program
• Winter Boot Allowance
• Weekly Performance Bonus
• Annual Retention Bonus

Why Join Us?

As an Operations Manager, you'll have a direct impact on the success of our delivery team. You'll have the opportunity to develop leaders, improve operational performance, build a strong team culture, and help deliver a consistently safe and high-quality experience for both employees and customers.

If you're a hands-on leader who enjoys solving problems, developing people, and driving results in a fast-paced environment, we'd love to hear from you!

What We're Looking For

• Proven leadership or management experience in a fast-paced operational environment.
• Excellent organizational, problem-solving, and decision-making skills.
• Demonstrated skill in leading, coaching, and holding employees accountable in a fair and consistent manner.
• Effective communication and interpersonal skills.
• Proficiency in analyzing performance data and using metrics to drive operational improvements.
• Proven ability to prioritize multiple responsibilities and adapt quickly to changing operational needs.
• Exceptional attention to detail and follow-through.
• Commitment to workplace safety, employee development, and exceptional customer service.
• Flexibility to work weekends, holidays, and varying shifts based on business needs.
• Previous experience with Amazon DSP operations, logistics, transportation, delivery operations, or fleet management is preferred.

Apply Today!

Join one of the highest-performing Amazon DSPs in Northwest Ohio and build a career where hard work is rewarded with competitive pay, guaranteed hours, outstanding benefits, and real opportunities for advancement.

Multiple positions available-apply today and start delivering smiles with PAKS Logistics!