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Service Operations Manager Jobs in Harrison, OH (NOW HIRING)

Pomeroy

Operations Manager

Mason, OH · On-site

Manage a staff of Regional Service Technicians responsible for providing service to retail / back ... Coordinate the activities of support groups to resolve operational issues and problems that involve ...

Pomeroy Technologies

Operations Manager

Cincinnati, OH · On-site

Manage a staff of Regional Service Technicians responsible for providing service to retail / back ... Coordinate the activities of support groups to resolve operational issues and problems that involve ...

Socket.dev

Senior Operations Manager

Cincinnati, OH · On-site

$90 - $120/hr

Experience providing customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms. * Strong qualitative and quantitative analysis ...

Jack Doheny Company

Service Manager

Cincinnati, OH

$85K - $120K/yr

Service Operations * Manage daily shop and field service operations, including equipment inspections, diagnostics, maintenance, and repairs. * Prioritize and schedule work orders to maximize ...

Trak Group

Assistant Operations Manager

Hebron, KY · On-site

Position Overview We are seeking an Assistant Operations Manager to support daily warehouse and fulfillment operations while helping drive safety, productivity, quality, and customer service. This ...

Amh

Property Operations Manager

Mason, OH

The Property Operations Manager is responsible for implementing field operations improvement ... Ensures cost-effective delivery of resources and services to meet operational needs and responds ...

Buckle

Operations Manager (Full-Time)

Cincinnati, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

Buckle

Operations Manager (Full-Time)

Cincinnati, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

ConGlobal

Railyard Operations Manager

Cincinnati, OH · On-site

$65 - $90/hr

The result is an ever-growing list of services and technology to meet ever-evolving needs. We are ... As the Railyard Operations Manager, you will be responsible for leading the day-to-day operations ...

ConGlobal

Railyard Operations Manager

Cincinnati, OH · On-site

$65K - $78K/yr

The result is an ever-growing list of services and technology to meet ever-evolving needs. We are ... As the Railyard Operations Manager, you will be responsible for leading the day-to-day operations ...

ConGlobal

Railyard Operations Manager

Cincinnati, OH · On-site

$65K - $78K/yr

The result is an ever-growing list of services and technology to meet ever-evolving needs. We are ... As the Railyard Operations Manager, you will be responsible for leading the day-to-day operations ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Harrison, OH

Service Operations Manager information

See Harrison, OH salary details

$33.7K

$74.6K

$124.2K

How much do service operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service operations manager in Harrison, OH is $74,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Harrison, OH look for?

The top searched job categories for Service Operations Manager jobs in Harrison, OH are:

What cities near Harrison, OH are hiring for Service Operations Manager jobs?

Cities near Harrison, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

Pomeroy

Mason, OH • On-site

Full-time

Posted 6 days ago

Job description

Essential Duties & Responsibilities:

  • Manage a staff of Regional Service Technicians responsible for providing service to retail / back office technology hardware
  • Provide necessary mentoring to field staff to increase performance
  • Ensure divisional commitment to Service Level Agreements already in place
  • Evaluate service delivery reports for all employees within the division and coaching to maximize performance
  • Interface with customer support centers on service problem updates, support issues and concerns with store computer systems
  • Work directly with customer's retail store management in problem solving while acting as an advocate for Pomeroy's service model
  • Represent the division in process improvement reviews or incident reviews for major incidents as determined and requested by customers.
  • Coordinate the activities of support groups to resolve operational issues and problems that involve the participation of multiple groups and individuals to resolve
  • Periodic regional travel required -- up to 20%
  • Field visits, physical inventories/locations, customer business reviews, etc
  • Additional related duties may be assigned as needed

Supervisory Responsibilities:

  • Direct reports include Regional Service Technicians I, II, and III

Minimum Knowledge, Skills and Abilities required:

  • High school diploma or equivalent required, college degree preferred
  • Minimum of 3 years technology help desk or IT store support experience
  • Extensive experience with technology systems and hardware
  • Excellent communication and interpersonal skills required
  • Ability to mentor staff in providing exemplary customer service skills
  • Extensive experience working with Microsoft Office Suite, with appropriate emphasis on Word, Excel, and Outlook
  • Excellent problem solving and customer service skills
  • Strong sense of urgency and retail business orientation
  • Ability to work independently day-to-day while being a strong team player

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General office environment

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

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