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Service Operations Manager Jobs in Harrison, OH (NOW HIRING)

Stord, Inc.

Operations Manager

Hebron, KY · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

Stord

Operations Manager

Hebron, KY · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

McKesson

Operations Manager

Mason, OH · On-site

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Operations Manager is responsible for the operational activities of a variety of functional ...

Amazon

Operations Manager

Monroe, OH · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

McKesson

Operations Manager

Mason, OH · On-site

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Operations Manager is responsible for the operational activities of a variety of functional ...

TOCA Football

Operations Manager

Cincinnati, OH · On-site

Operations Manager Location: Cincinnati, OH Report To: Regional Director of Operations Hours ... Drive a guest-centric mindset, turning every into a raving fan by delivering next-level service and ...

Terminix

Operations Manager

Sharonville, OH · On-site

$57K - $92K/yr

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Amh

Property Operations Manager

Mason, OH · On-site

The Property Operations Manager is responsible for implementing field operations improvement ... Ensures cost-effective delivery of resources and services to meet operational needs and responds ...

Buckle

Operations Manager (Full-Time)

Cincinnati, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

Buckle

Operations Manager (Full-Time)

Cincinnati, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Sales Generation and Guest Service * Compare and verify merchandise invoices to items received to ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Harrison, OH

Service Operations Manager information

See Harrison, OH salary details

$33.7K

$74.6K

$124.2K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Harrison, OH is $74,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $90,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Harrison, OH look for? The top searched job categories for Service Operations Manager jobs in Harrison, OH are:
What cities near Harrison, OH are hiring for Service Operations Manager jobs? Cities near Harrison, OH with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Operations Manager

Stord, Inc.

Hebron, KY • On-site

Full-time

Posted 8 days ago

Stord rating

3.1

Company rating: 3.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Operations Manager:
Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment.
Our Ops Manager will lead the execution of all processes and procedures related to inventory accuracy, perform warehouse bin accuracy, maintain inventory shrink, and utilizes our Order Management System and various types of material handling equipment.
Must be flexible with the ability to work overtime as needed including evenings and weekends.
What You'll Do:
  • Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
  • Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
  • Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity
  • Responsible for budgeting and payroll (operational P&L)
  • Responsible for scheduling and staffing to plan
  • Responsible for ensuring operational success during new client launches
  • Responsible for the development and coaching of all Area Managers, Leads and associates
  • Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations
  • Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results
  • Address operational and personnel issues affecting functional area
  • Perform additional duties as assigned

What You'll Need:
  • Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher
  • Experience leading salaried teams of 5 salaried employees or more
  • Experience leading teams of 60 non-exempt or more
  • Experience running and leading a highly technical operation, including automation
  • Experience working in a 200k sq ft facility or larger
  • Experience leading or being a direct contributor in operational startups or change management projects
  • Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective
  • Advanced knowledge of Excel
  • Bachelor's Degree or relevant experience.
  • Previous leadership experience.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.
  • Able to transport up to 20 lbs.
  • Able to perform basic mathematical calculations.
  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to effectively use relevant material handling equipment (i.e forklifts).
  • Able to express ideas clearly and convey necessary information.
  • Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
  • Occasional non-standard work hours or overtime as business requires.

Bonus Points:
  • Bilingual (Spanish and English)
  • Proficiency with Google Suite
  • A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
  • Experience with process improvements (Lean Six Sigma and/or Kaizen)

What Stord employees say

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